Customer Service Project Officer

Ifeoluwa Ogunleye

********.**********@*****.*** 078********

PROFILE

Highly organized, results-oriented customer service advisor, with excellent track record of serving customers in face-to-face and contact centres within private sector. Possess exceptional communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Highly efficient individual, with ability to adapt well to new environments and learn new processes quickly to achieve outstanding results. A strong team player, leader by example and driven by passion for excellence.

COMPUTER SKILLS

Proficient in using Microsoft Office packages, including MS Word, Excel and PowerPoint.

ACHIEVEMENT

●On permanent occasions, met the target of organizing and coordinating morning briefs, where experienced members of staff would share their experience with new starters.

●Achieved and surpassed the set target of 90% level of customer's satisfaction every month.

●Consistently achieved target of 92% first point of contact resolution.

WORK EXPERIENCE

DANGOTE WAREHOUSE

Role: Distribution Officer Jan. 2019 – Aug. 2023

●Balanced customer accounts on daily basis.

●Monitored inflow and outflow of stock on daily basis.

●Maintained records of the minimum stock level and maximum stock levels.

●Resolved customer enquiries and queries efficiently and effectively, by providing immediate and clear response.

●Ensured accurate and efficient recording of customer calls details in call logging / IT systems and adhering to organisation’s procedures and within target service level agreements.

●Actively participated in analysis of customers’ complaints and made recommendations for improvement when necessary.

●Worked with minimal supervision while paying attention to details.

JOA MEDICAL PRACTICE

Role: Care Assistant Jan. 2018 – Dec. 2018

●Constantly attending to the needs, comfort, personal hygiene, and appearance of service users at their residences.

●Provided reassuring assistance with the welcoming and orientation of new residents.

●Recorded new resident's belongings, including their apparel for accurate record keeping.

●Took chart observations of residents including weight, food and liquid in takes/outputs.

●Organized belongings and clothing in residents’ closets and rooms.

●Provided access to accurate, up-to-date information, driving timely customer issue resolution.

BISCOM DIGIT LIMITED

Role: Project Officer Jun. 2017– Dec. 2017

●Liaised with stakeholders to deliver project objectives by chasing up resolutions for ongoing issues and providing accurate updates.

●Responsible for following up project tasks and ensured they are completed in timely fashion.

●Responsible to evaluating customer data to gain insights about customer behaviour and make recommendations to project managers.

●Demonstrated very strong customer focus in my day-to-day work.

●Provided support and guidance to colleagues, regarding complaint handling process.

●Presented and trained all staff on risk measures of the company.

●Attentively listened to customer queries and handled transactions quickly and accurately by paying attention to details.

ZEENABS FOODS LIMITED

Role: Stock Keeper Apr. 2016 – May, 2017

●Received and issued finished products for customer orders.

●Created and circulated weekly and monthly store reports.

●Maintained the minimum stock level, average stock level and maximum stock level

●Attentively listened to customer queries and handled transactions quickly and accurately by paying attention to details.

●Improved high level customer satisfaction by showing empathy and advising customers appropriately.

●Worked consistently to targets in a highly pressurized environment

●Worked with minimal supervision while paying attention to details.

EDUCATION

Bachelor of Science (Statistics) January 2016

REFERENCES ARE AVAILABLE ON REQUEST

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