Customer Service Store Manager

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

CERTIFICATIONS

SKILLS

Deltona, FL,32725

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ANGIE DEL ROSARIO 347-***-****

Proficient Store Manager with 14+ years of experience managing operational excellence. Committed to employing exceptional sales associates while overseeing a seamless, efficient, and very lucrative business. Structured and successful at stimulating employee collaboration and productivity in order to reach and surpass goals. Highly capable of directing operational tasks ranging from accounting to conflict resolution in order to maintain financial control, a good experience, and seamless operations.A skilled manager and analytical problem solver with a track record of team development and management success.

Successfully recruited, trained, and supervised a diverse team of over 25 employees, overseeing their performance evaluations and implementing disciplinary actions when necessary.

Effectively managed a team of store employees in a fast-paced environment by fostering proactive communication and providing consistent positive feedback. Surpassed specific team goals and handled obstacles by collaborating with staff to develop and implement ideas for customer service initiatives. Exemplary customer service and adherence to all standard processes resulted in higher revenue by 13% and decreased shrinkage.

Develop successful store schedules based on anticipated customer values, individual staff expertise, and customer service requirements. Sufficient product levels and inventory management for products were maintained to support successful ordering and stock rotation. Duane Reade/ Walgreens Orange City FL 9/2009 - Present Supported daily operations administration through labor distribution, communication with departments, assigning and tracking responsibilities, and communication with internal and external suppliers. Process concerns were identified and fixed to provide optimum efficiency and business growth.

Actively engaged in operational excellence initiatives, contributing to the continuous improvement and optimization of processes and procedures. Supporting on-site as a staff resource and filling in with operational responsibilities as needed.

Effectively trained associates and ensured overall compliance by verifying adherence to company policies, procedures, and regulations. Amazon, Blauvelt, NY 10/2019- 6/2023

Demonstrated the ability to analyze customer needs and effectively upsell products and services, resulting in the maximization of store sales. Provided an exceptional level of service and support to every customer, creating a pathway for future business opportunities. Developed influential customer relationships and propelled business growth through the dissemination of extensive product knowledge. CVS Pharmacy, Brooklyn, NY 7/2008 - 2/2009

Associates Degree in Business Management

6/2020 – Present

Institute for Health Profession

9/2004 - 6/2008

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Possessing fluency in both English and

Spanish

Store Manager

Process Assistant

Customer Service Representative

Southern New Hampshire University

Clara Barton High School

SUPRV OF STR&HNDLG OF HAZARDOUS MATL IN

RETAIL STR: Retail And Hazardous Supervision

Pharmacy Technician License : Pharmacy

Technician

Certificate: Immunization Administration

CPR: Life Saving Course

Certified Pharmacy Technician

Nyc Health Dept. - Brooklyn, NY

New York University - New York, NY

PTCB

American Red Cross - New York

PTCB

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