* *. * * * m a s

Takia Thomas

ad0o48@r.postjobfree.com 240-***-****

PROFESSIONAL SUMMARY

Professional and friendly Front Desk Administrator who is able to efficiently manage several tasks simultaneously. Proficient with Microsoft productivity software and maintaining a positive attitude. Proven ability to work independently in the absence of direct supervision. Enthusiastic and dedicated with a genuine desire to provide excellent customer service while overseeing daily office operations. Offering more than 10 years of experience in fast-paced business environments requiring strong organizational, analytical and follow through capacities.

EXPERIENCE

Front Desk Administrator

Adventure Dental, Vision, and Orthodontics April 2019 – Present

Greet patients warmly, help them fill out forms, and advise them of office policies and patient care procedures.

Schedule, cancel, and reschedule patient appointments and make reminder phone calls.

Calculate fees, coordinate financial agreements, and process payments including cash and credit card transactions.

File insurance claims forms for completed dental care, determine billing codes, and follow up with dental insurance companies.

Prepare patient charts and daily schedules for the dentist, hygienists, dental assistants, and dental team members.

Lead administrative duties such as filing, mailing, and patient file creation as needed.

Update dental charts and patient electronic records with x-rays, treatment plans, and financial/insurance information.

Maintain a clean and welcoming dental front desk area, coordinate vendors and suppliers, and order dental front office and treatment supplies.

Oversee the duties of daily office operations and assist with staff meetings. Business Sales Representative

Priority Toyota Springfield Jan. 2016 – April 2019

Received inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Priority Toyota.

Handled all guest inquiries with a focus on 100% guest satisfaction.

Maintained and communicated exceptional product and inventory knowledge to our Guests.

Facilitated timely follow up on all internet leads as directed by management and/or procedures.

Partnered with Priority Toyota leadership on activities in the dealership and outside the call center. Communicated with the dealership management or front-line employees on behalf of our guests.

Participated in departmental and dealership meetings and other duties as assigned by management.

Used detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealership and manufacture objectives.

2 T. T h o m a s

Takia Thomas

ad0o48@r.postjobfree.com 240-***-****

Dietetic Technician

Sunrise Senior Living Feb. 2011 – Jan. 2016

Observed and reported senior food intake, body weight, progress, and dietary problems to dietician.

Conducted nutritional assessment of seniors, including obtaining and evaluating dietary histories, to plan nutritional programs.

Supervised food production and assisted nutritionists in food service supervision or planning.

Planned menus and diets for seniors based upon nutritional needs and established guidelines.

Referred seniors to other relevant services to provide continuity of care.

Monitored the progress of seniors being treated for weight loss or other health issues, such as diabetes and heart disease.

Determined food and beverage costs and assisted in implementing cost control procedures. EDUCATION

High School Diploma, Ballou STAY

Relevant Skills

Medical Records

Patient Care

Quality Assurance

Customer Service

Schedule Management

Collections

Client Relations

Database

MS Office Suite

REFERENCES AVAILABLE UPON REQUEST

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