RYAN C. HEIDENREICH

480-***-**** ad0nyq@r.postjobfree.com

OBJECTIVE: Obtain a position as a licensed insurance agent for personal and commercial lines as well, where I can continue to develop and grow as a sales and insurance professional.

HIGHLIGHTS

•Obtained my Property and Casualty License

•Assisted 100s of clients in finding a Medicare plan that meets their needs.

•Obtained my Arizona insurance for accident and health or sickness, life, variable life and variable annuity.

•Specialized in selling Medicare plans for 2 years.

•Have 2 years experience in selling life and health insurance.

•Have 2 years experience in selling property and casualty insurance.

•Have developed excellent skills in customer resolution.

•Maintained excellent metrics concerning customer satisfaction.

•Have developed excellent customer service and people skills.

•Involved with ministry team at my church for over 10 years

•Promoted to Crew Leader Assistant for the US Census Bureau

•Top sales representative of 2005 season

•Established over 300 new accounts for year and a half I worked at a Pest Control company

•Volunteered regularly at Head Start for 7 years

•Dean's List with Highest Honors at Boise State University for GPA

•Made President’s List at Grand Canyon for GPA

EMPLOYMENT

Genesis Insurance Oct 2021-Oct 2023

Insurance Broker/Agent

Working as an insurance broker selling property and casualty insurance—auto, home, and commercial insurance policies.

Assist clients in evaluating existing policies and coverages for opportunities to better meet clients’ needs.

Assist clients servicing and making changes to existing policies.

Follow up on new insurance leads and discover opportunities to assist clients with insurance needs.

YIG

Independent Insurance Broker Feb 2021-Oct 2022

Working as independent broker from my home office selling life insurance, health insurance, and ancillaries.

Call potential clients who inquired about life insurance, health insurance and ancillaries.

Assist clients in evaluating existing policies and need for life insurance and health insurance.

HealthPlanOne May 2019-Jan 2021

Insurance Agent

Call potential clients who have inquired about Medicare plans.

Perform needs analysis and explain various Medicare plans and options available to client, assist client in finding plan that best meets their needs.

The Alliance Dec 2018-May 2019

Field Underwriter

•Call clients inquiring about mortgage protection, life insurance and retirement protection.

•Set up appointments and meet with clients in their homes or businesses to go over plans.

•Perform financial and needs analysis and make recommendations on products that fit the clients needs and budget.

Verigent Oct 2018-Feb 2019

Digital Antenna Systems (DAS) Technician

•Pulled coaxial and fiber optic cables.

•Terminated and tested cables.

•Built and setup antenna skids.

•Dressed cable.

MGA Oct 2017-Oct 2018

Low Voltage Technician

Pulled fiber optic and ethernet cables.

Terminating cables.

Dressing cables.

Utilized work truck to deliver supplies and transport workers.

Lift certified and had lift experience.

B & M Communications Aug 2017-Oct 2017

Low voltage Technician

Installed alarms, sensors, keypads, security cameras and other security devices.

Performed prewiring of alarms, speakers, and other low voltage applications.

Programmed and configured alarms.

Pulled cables for alarms, security cameras, card readers, etc.

Self-Employed April 2017-Aug 2017

Construction

Assisted in various construction projects, including installing Prodex insulation, drywall, acoustic ceiling tile, etc.

Aerotek, Phoenix, AZ Oct 2016-Feb 2017

Customer Service Representative

Took incoming calls for customers regarding their insurance. Performed quotes, processed changes to their policy and resolve issues regarding their insurance.

APAC, Phoenix, AZ Oct 2012-Oct 2016

Technical Support/Customer Service Advisor

Took incoming calls for customers asking questions and seeking assistance troubleshooting their devices.

Maintained excellent call metrics regarding customer service and call resolution.

Maintained composure while dealing with difficult upset customers and able to effectively diffuse customers to help resolve their issue.

Received incoming calls from doctors, pharmacists, doctor office personnel and patients regarding their medications and assisting them with their prior authorizations so the insurance plan will pay for it.

Possess excellent customer resolution skills.

Insight, Tempe, AZ Jan 2007-Aug 2008

Account Executive

•Prospected, established and maintained a book of business accounts.

•Regularly called on accounts ranging from 20- 2500 employees as an IT consultant.

•Proposed solutions, performed quotes and processed orders for clients.

•Acquired numerous manufacturer certifications.

•Consistently achieved top status ranking in call metrics measurements.

•Influential in creating customer loyalty and resolving challenging account issues.

All Guard Pest Control, Chandler, AZ June 2005-Nov 2006

Lead Sales Representative

•Managed a team of sales representatives.

•Established new accounts, explained the benefit and value in having a regular service.

•Acquired my Pest Control Applicator’s License and as needed worked as a backup exterminator, and occasionally performed initial services.

•Demonstrate versatility in performing many job functions, including managing a sales team, exterminating and office duties.

Apple One, Phoenix, AZ July 2012-Nov 2012

Visual Merchandiser

Assist in renovation of Nordstrom store including setting up lighting, placing mannequins, and prepping for displays and setting up of fixtures.

Integrity Staffing Solutions, Phoenix, AZ Oct 2011-Jan 2012

Warehouse Worker

•Prepped and packed merchandise and shipped to customers.

•Utilized an order picker, forklifts and other PIT equipment to perform warehouse duties, such as order picking, shipping and receiving and supplying cages for order pickers.

•Utilized electric pallet jacks to load pallets onto outgoing trailers ready to be shipped.

Adecco, Tempe, AZ, Nov 2010-Jan 2011

Retail Greeter/Host

•Greet customers coming into store and direct them to correct areas, enter names in computer, and assist them in locating accessories.

US Census Bureau, Mesa, AZ, May 2010-July 2010

Census Enumerator/Crew Leader Assistant

•Performed Census Enumerator duties by talking in person and over the phone.

•Promoted to Crew Leader Assistant.

Adecco, Tempe, AZ, Aug 2009-Feb 2010

Retail Greeter/Host

•Greet customers coming into store and direct them to correct areas, enter names in computer, and assist them in locating accessories.

Professional Employment Solutions, Scottsdale, AZ, Nov. 2008 -Jan 2009

Customer Service Representative

•Provide world class service, taking incoming calls for orders, followed up on orders, cancelled deliveries, handled complaints and other issues.

•Utilized active listening skills to defuse situations and keep customers calm.

America the Beautiful Dreamer, Boise, ID Jan 2002 -May 2005

Sales Representative/Delivery Driver

•Sold furniture, mattresses, bedroom sets, accessories and etc.

•Consistently one of the top sales representatives.

•Set up and delivered furniture as a delivery driver.

•Performed various warehouse duties – shipping, receiving, inventory, etc.

•Demonstrated my versatility in performing many different job tasks and abilities anywhere from sales to delivery and warehouse duties.

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Headstart – Friends of Children and Families, Boise, ID Sept 1998 –June 2005

Teachers Assistant

•Volunteered regularly for 7 years (actually worked as a substitute teacher for 1.5 years).

•Worked with preschool children, interacted with them and helped implement curriculum and maintained a positive classroom environment conducive for learning.

•Positively affected the lives of young children, exemplifying to them an awesome role model that will help set the foundation of their lives.

EDUCATION

Grand Canyon University, Phoenix, AZ Feb. 2013- Present

Hillsong FaithWorks Extension College, Mesa, AZ Jan 2010 -Dec 2012

Boise State University, College of Applied Science, Boise, ID

Computer Service Technology Jan 2002-May 2005

OTHER ACTIVITIES

•Photography

•Involved with ministry team at my church for over 10 years

•Learning to play guitar

Contact this candidate