MICHELE VIETS

CONTACT

904-***-****

ad0nyo@r.postjobfree.com

EXECUTIVE SUMMARY

Results-driven professional with a strong background in business-to-business sales and client relationship management. Leveraging a diverse career in the credit card industry, I transitioned to entrepreneurship as the founder of a real estate investment corporation specializing in wholesaling. Recognizing the value of diversification, I am now seeking a sales position with an established company in the Central Valley of California where I can contribute my skills and expertise in sales, client management, and strategic business development.

SKILLS

B2B Sales

Consumer Sales

Customer Service

Account Management

Project Management

Marketing

Copywriting

Strategic thinking

Salesforce CRM

Auto-dialer

Microsoft Suite

Negotiation Skills

EDUCATION

University of North Florida

1997

Completed coursework for BA in Visual Communications

EXPERIENCE

July 2023 – October 15, 2023

Acquisition Manager and Real Estate Agent Liaison for Joe Homebuyer

Purchased properties directly from sellers for the purpose of fixing and flipping.

Established relationships with area Real Estate Agents resulting in off-market sales transactions.

At the time of parting with Joe Homebuyer I had 3 closed contracts and two scheduled to close escrow soon.

October 2022 – June 2023

National Sales and Client Management

ATG+Pelocity / Assessment Technologies Group

Secured two new mid-sized corporate clients for Assessments and HR services while stimulating a dormant client base generating additional revenue through upsells and needs analysis.

Increased sales by 20% by nurturing existing relationships.

Created and maintained a pipeline of new leads and sales through marketing and networking efforts.

June 2021 – Present

Managing Partner and Founder of Green Lotus Properties, Inc.

Wholesale purchasing of single-family residences in the Central Valley of California and other National markets.

April 2019 – June 2021

Acquisition Marketing Specialist, Vice President

Citibank, N.A. Fresno, CA

Managed the customer touch points for quarterly credit card acquisition campaigns including telemarketing scripts, online script forms, social media content creation and review, print materials and broadcast media including television and radio spots.

Provide detailed performance analysis in Excel format.

April 2013 – April 2019

Telemarketing Vice President

Citibank, N.A. Fresno CA

Provided guidance and direction in the day to day operations of vendors supporting the completion of credit card applications.

Created and maintained training documents.

Monitored daily call center KPIs.

January 2000 – April 2013

Miscellaneous Roles withing Marketing and Customer Service Operations with Citibank

My career with Citibank lasted more than 20 years. These are some additional roles I fulfilled in the Customer Service Operations and Training departments.

Project manager liaising with the IT department for the benefit of frontline reps utilizing new operating systems.

Training Manager responsible for the creation and delivery of written training materials to frontline telephone reps for systems and professional skills.

May 1990 – January 2000 Customer Service & Sales Agent at AT&T Universal Card Services, Jacksonville, FL

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