Laiyah Haley

Greensboro, NC *****

ad0ny9@r.postjobfree.com

+1-336-***-****

Authorized to work in the US for any employer

Work Experience

Mortgage Loan Officer

Truliant Federal Credit Union - High Point, NC

January 2023 to Present

I am responsible for serving the financial needs of our member-owners accurately and efficiently, and developing a strong rapport with the member which supports the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner. My position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products, along with other account services.

I assist members with their current and future financial goals through conducting quality guidance and credit reviews to provide solutions with Credit Union deposit, loan and ancillary products and services, ensures consistent adherence to Credit Union member service standards throughout every member- owner interaction, including basic problem resolution. Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, Truliant Financial Advisors. My passion for excellent member service, continuous education, and great work ethic is how I continue to improve lives each and every day.

Hostess

Print works bistro - Greensboro, NC

May 2022 to Present

I sat the guests at their table upon arrival of the restaurant, as well as resetting the tables when the guests are done eating.

This job entailed taking the glassware and utensils used to the kitchen and putting them in their respective places. When returning to the table, next would be wiping it off and replacing it with new utensils and glassware in a certain placement pattern. I also sometimes help out up front as the Info. As the Info, I tell the host/hostess where the guest should be seated based upon the server section, use our system Opentable, answer the phone, close out to go orders, enter in to go orders, make reservations, cancel reservations, answer questions about the menu or event spaces, and more. I also helped in room service as well delivering food to our guests who were visiting the hotel, making their experience a once in a lifetime. Making the guest happy is something I always strive to complete regardless of the interaction.

CSA - Customer Service Associate

CVS Pharmacy

October 2021 to March 2022

Sales associate

Customer service representative

Cashier

I helped in restocking the shelves, pulled stock from the back to display and promote on the floor, pulled in freight from the truck on freight days, ran the cash register and self checkout line, organized the shelves (straightening, reorganizing, displaying new arrivals, pulling expired items), helped customers in their shopping experience, helped the pharmacy area in customer transactions, did picks and POC’s, and more.

After working here for going on two months, I was asked to move up to a shift manager (key-holder position) due to good customer service skills, work ethic, and determination to improve and get better at my job.

Key Holder/Sales Associate

SHOE SHOW INC - Winston-Salem, NC

June 2017 to September 2021

I opened freight (shoes) and stocked the shoes on the shelf’s. Organized the shoes in a certain pattern based upon the season, color scheme, or sale during that time. I opened and closed the store as part of the key-holder description. I dropped off the deposit (money) at the end of the night and would go to the bank for change runs or to get our ticket slips. I was also Manager for 5 months due to issues at the workplace, so I have experience in dealing with customer transactions, making schedules, and targeting sales.

My goal was to help the customers with a quick, easy, pain free shopping experience. I was there to answer any questions they may have, find sizes if we didn’t have their size on the floor, help with fittings, and save them money.

Education

Bachelor's degree in Exercise Science

Winston-Salem State University - Winston-Salem, NC Present

Skills

• Sales (3 years)

• Retail Sales (6 years)

• Freight Experience (3 years)

• Personal Training

• Sports Coaching

• Physical Education

• Merchandising (6 years)

• Gardening (2 years)

• Landscape Maintenance

• Organizational Skills (6 years)

• OpenTable

• Host/Hostess

• Busser

• Serving Experience

• Microsoft Word (6 years)

• Microsoft Excel (6 years)

• Adobe Spark (4 years)

Awards

Character award

June 2013

This award is given to the person who is persistent and perseveres. I was given this award for my persistent and perseverance in maintaining straight A's all year while helping my teachers whenever they needed help.

Perfect attendance

June 2012

This award is given for always attending class and attending class on time. Scholar athlete

June 2016

This award is for superior achievement and excellence of performance in academics and athletics. Academic excellence

June 2016

This award is for consistent and outstanding scholarship (grades) throughout the year. Certifications and Licenses

CPR/First Aid

CNA

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