Educational Background

New Era University

Bachelor of Science in

Business Administration

Major in Management

****-****

Summary of Qualifications

Over 13 years in the BPO

industry with a strong

managerial background for 6

years.

Major strengths include

strong leadership skills, solid

foundation in team

management, average

communication skills, strong

team player, results oriented,

efficient multi-tasking skills

and attention to detail.

Strong managerial skills

including but not limited to

coaching and development of

agents, review and

discussion of main KPI and

other administrative tasks.

NCO Philippines/Expert

Global Solutions

Quality Coach

Quality coach for TSI

Traditional collectors and

warm transfer agents.

Supported 1-3 teams of

traditional collectors, in

charge of talk-off, quality

monitoring, account reviews

and other administrative

tasks.

Oversaw warm transfer

agents and clickers.

Work Experience

NCO Philippines/Expert

Global Solutions

Accounts Receivable

United Parcel Service (UPS)

accounts receivable.

Handled preferred

customers or accounts with

high balance.

Assigned to special team in

charge of service interruption

and account handling.

Super East Asia Ent., Inc.

Branch Officer– In-Charge

Camerahaus store

manager.

Supervised store outlet

with 4 to 5 employees.

Overall in charge in store

operation and sales.

Submit daily and monthly

reports and inventories.

Meeting store owners and

customers.

Managed daily and monthly

store quota and strategized

to ensure daily sales are met.

Ma. Mercedes C. Alvarez

Nickname: Ced

Address: Unit K303 El Pueblo 1 Condominium King

Christian St. Ext Brgy Bagbag Novaliches QC 1116

M: 099*-*******

E: ad0nx1@r.postjobfree.com

Transworld Systems

Customer Services

Philippines LLC

Team Manager

. May 2022 to present, B2B

Commercial and Retail

Team Manager

January 2021 to April

2022 Xerox 1st party B2B

Team Manager

May 2015 to December

2020 – SME 3rd party

Collections Team Manager

January 2015 to April

2015 – Quality coach TSI

Traditional collections.

Work Experience

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