SAROJ SATYAL, MBA

620-***-**** ad0nwp@r.postjobfree.com linkedin.com/in/saroj-satyal-5a3915a2/

COMMERCIAL LOAN PROCESSING AND CLOSING COORDINATOR Experienced professional with a background spanning across the banking, logisƟcs, customer service, and real estate industries. Experience in managing loan porƞolios exceeding $5B, showcasing a proven track record of success. Excel in establishing and operaƟng successful small businesses, fostering a producƟve work environment, devising performance- enhancing soluƟons, and driving down operaƟonal costs. CORE COMPETENCIES

Loan Processing Regulatory Compliance Document VerificaƟon Client CommunicaƟon Quality Assurance Efficiency Enhancement Cross-funcƟonal CollaboraƟon Problem ResoluƟon ReporƟng and DocumentaƟon Confident Detail Oriented Highly MoƟvate Personal Credibility Result Oriented Knowledgeable AnalyƟcal Entrepreneur Leader Sales NavigaƟng Stressful SituaƟons MulƟtasking Team Player Great Communicator Problem Solving Skills AƩenƟon to Detail

EXPERIENCE

NORTHMARQ LLC June 2021- Present

Commercial Loan Closing Specialist

Proficiently managed the loan closing process for commercial clients, ensuring accurate documentaƟon, adherence to regulaƟons, and Ɵmely closure of loan transacƟons.

Demonstrated a deep understanding of federal and state lending regulaƟons, consistently maintaining compliance throughout the loan closing process, miƟgaƟng risks, and avoiding regulatory issues.

MeƟculously reviewed loan documents, verifying accuracy and completeness, while coordinaƟng with internal and external parƟes to resolve any discrepancies.

Fostered strong relaƟonships with clients, providing clear and consistent communicaƟon throughout the loan closing process, resulƟng in increased client saƟsfacƟon and repeat business.

Implemented rigorous quality control measures to minimize errors and guarantee the accuracy of loan documentaƟon, reducing post-closing issues.

Streamlined loan closing procedures by adopƟng innovaƟve technologies and opƟmizing workflows, significantly reducing processing Ɵmes and enhancing overall efficiency.

Collaborated effecƟvely with underwriters, legal teams, third party vendors, appraisers, and Ɵtle companies to ensure a seamless closing process and deliver excepƟonal service to clients.

ProacƟvely addressed and resolved complex loan closing challenges, such as Ɵtle issues, insurance requirements, and legal documentaƟon discrepancies, to prevent delays.

Maintained comprehensive records of loan transacƟons, providing accurate reporƟng and documentaƟon for audits and internal reviews.

JP MORGAN CHASE May 2017 – May 2021

Commercial Loan Servicing and Disbursement Specialist (CRELA), November 2019 - May 2021 Worked with and interpreted legal documentaƟon and terminology relaƟng to real estate transacƟons and servicing. Open accounts in system and work all aspect of loans for smooth operaƟon.

Worked with client on issues related to Commercial Loans and managed the loan within the verified system processing payments and advances accurately and on-Ɵme.

Performed primary draw and review of mulƟple transacƟons to verify accuracy.

Interacted with insurance companies, monitoring strict insurance requirements, and updaƟng database with revised insurance informaƟon.

Reviewed Ɵtle endorsements, reconciled Bank Controlled Accounts, and processed Client Rate ElecƟons.

Prepared, monitored, and distributed reports working with different systems including ACBS, LDS, WirePro, CRELA Pro, and Loan IQ.

Provided working knowledge of different kind of profile commercial loan, Syndicated loans, Revolving line of Credit and more.

SAROJ SATYAL ad0nwp@r.postjobfree.com Page 2 of 2

JP MORGAN CHASE, conƟnued

Licensed RelaƟonship Banker, May 2017 - November 2019 Collaborated with the team and business partners to accomplish sales goal through acƟve interacƟon, meeƟng in person and over the phone conversaƟon. Managed assigned book of business and household worth >$24M.

Supported clients with banking needs leading conversaƟons about financial needs and bridging clients with actual needs (Mortgage, ReƟrement, Business).

Collaborated with customer to realize their needs working towards achieving financial goals. BANK OF AMERICA CO November 2015-May 2017

Customer Service RepresentaƟve

Executed more than 1200 transacƟon per week with aƩenƟon to detail achieving an accuracy rate of 99%.

Created vital connecƟon and build rapports with customers and uncover products and soluƟons that will benefit customer need and meet their financial goals.

THE CITIZENS STATE BANK May 2013-September 2015

Customer Service RepresentaƟve/Online Banking Support Executed mulƟple funcƟons which ensures customer saƟsfacƟon and contributes on achieving financial goal.

Communicated and assisted with operaƟonal duƟes and funcƟons to train the team for upcoming changes.

Oversaw online banking team, managed daily funcƟons, and executed daily funcƟons for smooth operaƟons. OPAL SECURITIES AND INVESTMENT CO April 2008-July 2012 Investment RepresentaƟve

FuncƟoned as trading officer entering trades and following up with clients providing trade Ɵckets.

Managed client porƞolios assisƟng with clients with achieving financial potenƟal.

Advised clients about the market thoroughly discussing and navigaƟng the client through the process covering pros and cons of the marketplace and stocks.

MILITARY EXPERIENCE

UNITED STATE AIRFORCE RESERVES

Reservist, Commander’s Support Staff

Support commander and assist other members with issues regarding computers, leƩers, emails, orders, transfers, promoƟons, and deployment. Prepare and process ArƟcles 15, leƩers of reprimand, invesƟgaƟon reports, unfavorable informaƟon files, and separaƟon acƟon.

EDUCATION

Master of Business AdministraƟon, MBA

Newman University, Wichita, Kansas

ENTREPRENEURIAL EXPERIENCE

Founded, conceptualized, and launched a thriving food truck business from the ground up.

Successfully navigated complexiƟes of permits, licenses, and regulatory compliance, ensuring full legal compliance.

Developed appealing food concept, resulƟng in a rapidly growing customer base and substanƟal revenue growth.

CraŌed and executed a comprehensive business plan, including financial projecƟons, markeƟng strategies, and operaƟonal workflows, which led to sustained profitability.

Implemented cost-effecƟve inventory management, resulƟng in reduced food waste and increased profit margins.

Built a high-performing team by recruiƟng and training staff, fostering a posiƟve work culture, and enhancing overall customer service.

Leveraged effecƟve markeƟng and social media strategies to create a strong online presence, leading to increased visibility and customer engagement.

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