Customer Service Office Operations

LAURA TATE

Rockwall, Texas *****

ad0nwh@r.postjobfree.com (214) 616- 5686

OBJECTIVE SUMMARY

I am a professional self motivated, organized, team player with experience in managing multiple projects and tight deadlines in a fast-paced environment. Qualifications include horticulture, landscape design, leadership, office administration, contract sales, contract writing, customer service, graphic design and problem analysis. I seek to continue to expand my skills and experience.

PROFESSIONAL EXPERIENCE

Wilder at Payne Creek LLC Royse City, Texas

Owner/Manager 2021 - Present

• Day to day management of garden nursery

• Customer retention

• Scheduling appointments, meeting existing customers in order to review client needs.

• Designing professional demonstrations and quotes according to plans

DOWNTOWN DALLAS, INC., Dallas, Texas

Manager 2017 - 2021

• Managed downtown public park facilities and maintained each space to the highest possible standard by liaising with the City of Dallas Park and Recreation Department, internal departments and contractors

• Ensured street medians were attractive, well maintained and safe for motorists and pedestrians, while working with contractors on maintenance and seasonal color changes

• Encouraged a healthy urban forest canopy

• Coordinated with volunteer groups on projects

• Oversaw contractors working within the public space including planning and installation of holiday related decorations

• Worked with stakeholders to ensure concerns within the public space were addressed by appropriate parties

PROPERTY MANAGEMENT (CIM GROUP, GABLES & POST), Dallas, Texas Assistant Community Manager 2010 - 2017

• Collect and secure rental payments as well as prepare accounting records and reports, including Deposit Accounting and monthly close out.

• Working knowledge of laws, rules, and regulations concerning apartment leasing and management.

• Supported overall office operations to include responsibility for marketing and advertising

• Developed and implemented online marketing campaigns for prospective interests

• Collected and secured rental and collection payments as well as prepared accounting records and reports, including Deposit Accounting and monthly close out.

• Working knowledge of laws, rules, and regulations concerning apartment leasing and management.

• Ensured resident retention by assisting with the renewal program

SKILLS

Extensive knowledge of Adobe Photoshop, Illustrator, InDesign, Microsoft Office Suite, Yardi

EDUCATION

TEXAS A&M UNIVERSITY, College Station, TX CLASS OF 2002 Bachelor of Science, Horticulture

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