Human Resources Customer Service

773-***-**** · ******@*****.***

CHICAGO, IL

DOMINIC MAINO

SUMMARY

A versatile and engaging professional that possesses strong problem-solving skills. A dedicated individual who

excels at providing excellent service through effective communication. Proven ability to work independently and

with a team using positive culture to create exceptional outcomes.

EDUCATION

Keller Graduate School of Management March 2019 CGPA 3.87

Master of Business Administration

Concentration: Human Resources

DeVry University, Chicago, IL October 2011 CGPA 3.01

Bachelor of Science in Business Administration

Concentration: Sales and Marketing

EMPLOYMENT

CompHealth Midvale, UT (remote)

Physician Recruiter June 2022 – Present

Act as a consultant to physicians and help them navigate and explore Locums Tenens

Advocate for the physicians to obtain desired contracts

Establish and maintain communication and rapport with Providers to promote a long-term working relationship

Maintain and document pertinent information in CRM

Utilize multiple professional databases to source candidates such as Definitive, DocCafe, DocSpot and more

Part of cross departmental team creating charter for newly formed DEI group: Mixed Roots for colleagues of Hispanic and Latinx descent

Adtalem Global Education Chicago, IL

Talent Acquisition Specialist September 2014 – June 2022

Responsible for full life cycle recruiting and hiring for Faculty, deliver all offers of employment

Develop and maintain recruiting networks and relationships

Utilize different recruitment tools such as iCIMS, EZ Hiretual, and numerous other databases

Initiate background/reference checks and pre-employment compliance prior to onboarding

Lead meetings with various stakeholders to ensure we are selecting the best possible talent

Chamberlain University

Executive Admissions Representative

Recruit nurses for educational programs

Apply Teach Values to all job assignments

Mentor and coach other admissions colleagues

Train new hires on processes, procedures, and use of systems

Member of the Engagement and Process Improvement Committee responsible for driving engagement among colleagues as well as planning implementing feedback from colleagues to improve processes

Graduate of Ready Now (management training program)

Systems Champion- trains department on the use of new technology and processes, also helps to test new tech and processes prior to roll out

Point of contact for region

Senior Admissions Representative

Promoted to Senior Representative based on exceptional and consistent performance in meeting enrollment goals with superior customer service ratings

Selected to participate in numerous cross functional projects such as the Advisory Council and Culture of Care Workshops

Recognized by students and peers for providing exceptional service through multiple interdepartmental awards

Proven ability to meet/exceed expectations on performance evaluations

Knowledge of federal and state financial aid rules and regulations proven by scores on knowledge exams

One of few reps that can work with highly regulated states such as Massachusetts and Maine

Follows compliance mandates and helps to ensure teammates are also compliant as well by sharing best practices and knowledge

Exercise active listening skills to develop rapport and to be able to formulate a tailored interview with open ended questions

Admissions Representative

Recruit nationwide, advise and service students in an educational setting

Maintain and organize confidential admissions enrollment information for new and current students.

Network and develop professional relationships to generate personally developed inquiries

Conduct personal interviews to qualify candidates and to explain academic programs

Awards

5-time Team Spirit award

4-time Most Valuable Player

D.A.T.A. award in collaboration with our HDS team

3-time Advisor Teach Award

Director’s Award

Ready Now Graduate

CARE Award

Hercules Tire & Rubber/Tire Dealer’s Warehouse Franklin Park, IL

Inside Sales Representative March 2013 – June 2014

Service new and existing territories

Exceed both sales and profit objectives through extensive customer contact

Supported field sales

Customer service, marketing, sales

Blitz new territory to aggressively obtain new business

Steve Foley Bentley / Rolls Royce Northbrook, IL

Parts Associate Feb 2009 - Mar 2013

Organize and maintain Bentley and Rolls Royce parts allowing for accurate inventory management

Sustain and grow body shop and dealership accounts by providing superb customer service

Employ internet and telephone skills to expand parts sales

Shipping and receiving of auto parts in a timely manner improving operating efficiency

Equip technicians with all parts, accessories and supplies to complete vehicle services

Porter

Work as a team to prep new and used cars for showroom; improving their sales appeal

Provide appearance maintenance on customers vehicles meeting customer needs 100% of the time

Deliver/pick-up customers, vehicles and auto parts

Avis Budget Group Chicago, IL (O’Hare Airport)

Customer Service Representative Jun 2008 - Dec 2008

Provided customer with optional services (ex. Coverage, GPS, DVD player etc.) to generate additional revenue for the company

Assisted customers in selecting a vehicle by actively listening to their needs

Made reservations via telephone or in person enhancing customers rental experience

Loss prevention

SoundzGood Inc. Chicago, IL

Account Manager Nov 2005 – Apr 2008

Obtained and maintained good relationships with dealership and body shop accounts Set schedule to optimize everyone’s work time

Lead team in sales

Sales Representative

Maintained an organized work environment

Provided excellent customer service to increase repeat customers

Met quotas on monthly basis

Vector Marketing Chicago, IL

Assistant Manager Jan 2005 – Nov 2005

Open and close office, in charge of daily office operations

P.D.I calls

Entry of min. profit analysis

Data base entry

Provide sales support to other representatives

Responsible for running interviews, hiring and training new employees

Professionally organize appointments for one-on-one interaction with customers

Service products

Explain product line

Answer customer questions

Responsible for handling customer money and payments

Field training

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