Key Accounts Customer Service
Resume:
A
W O R K E X P E R I E N C E
T O D D
S L O A N
ad0nut@r.postjobfree.com
Barrie, Ontario
An accomplished Manager with 20+ years of progressive leadership and management experience, a verifiable reputation for providing gold standard levels of customer service, and an established track record for not only achieving but exceeding organizational goals. Confident managing teams, reconciling budgets, and overseeing capital projects. A trusted professional with a proven ability to incorporate industry leading practices and programs that exceed company expectations.
P R O F E S S I O N A L P R O F I L E
E D U C A T I O N
Wilfrid Laurier University
Waterloo, Ontario
Bachelor of Physical Education
Bachelor of Cultural Geography
Chinguacousy Secondary
School
Brampton, Ontario
TERRITORY MANAGER
Sherwin Williams Canada / 2021-2023
• Responsible for 18 key accounts throughout the Lowes/ Rona banner, with yearly sales of $3.4 million.
• Executed the Sherwin Williams Hero Brands Portfolio within each store. Portfolio included Valspar Paints, Cabot Stain, Minwax, Thompsons Waterseal. Purdy products.
• Sales, service, special events, and planogram strategies developed individually for each store.
• Daily visits included training team members of both the Pro and Paint departments on product knowledge, and identifying selling opportunities.
• Weekly reports developed and presented to key team members and store managers.
• Worked independently, responsible for weekly scheduling of store appointments.
• Executed day, evening, and weekend flyer sale promotions.
• Responsible for personal development concerning product knowledge and competition product knowledge.
• Supported other territories such as Southern Ontario, British Columbia and Quebec with Lowes-Rona conversions.
T O D D
S L O A N
S K I L L S
Technical
Salesforce
Word
Excel
Powerpoint
Outlook
W O R K E X P E R I E N C E C o n t i n u e d
44
ad0nut@r.postjobfree.com
Barrie, Ontario
GENERAL MANAGER
Silver Lakes Golf & Country Club / 2017- 2021
• Responsible for daily club operations with yearly sales of $3.4 million
• Leader of senior management team. Coordinated a team of over 70 golf personnel including members of the PGA of Canada, an Executive Head Chef and Culinary team, restaurant front of house staff, retail specialists, starters, marshals, and golf operations team.
• Provided monthly updates on operating budgets and capital projects to the ownership group.
• Oversaw daily growth of all departments: food and beverage, tournament retention and sales, weddings, non-golf events.
• Responsible for corporate outreach and sales, including club marketing.
• Responsible for clubhouse maintenance and upkeep. Organized preventative maintenance and health and safety programs, such as HVAC, fire protection, WHIMIS.
• Developed and implemented club policies and procedures.
• Led Silver Lakes Golf & CC to be recognized as: 4th best value golf course in Ontario and 13th best in Canada in 2017 as well as 5th best value in Canada in 2019.
• Collaborated with local partners for successful not for profit fundraising.
• Introduced dynamic pricing structure to silverlakesgolf.com to increase tee time utilization and maximize revenue.
• Participated in and/or approve decisions of strategic importance.
• Conduit between staff members and ownership.
Professional
Adaptability
Attention to detail
Collaboration
Creativity
Emotional Intelligence
People Management
Sales Leadership
Negotiation
Conflict Resolution
Organization
Time Management
ASSISTANT GENERAL MANAGER
Silver Lakes Golf & Country Club / 2013-2017
• Oversaw daily golf course operations, including Pro Shop and Back Shop operations, Food and Beverage front of house, and coordinating with Head Chef to organize culinary team – including hiring, training, and staff retention.
• New lead identification for events, such as Chamber of Commerce/ Community breakfasts, luncheons, and evening events.
• Assisted Wedding Coordinator in pursuing new leads, touring couples, coordinating day of wedding plans.
FOOD & BEVERAGE MANAGER
Silver Lakes Golf & Country Club / 2010-2013
• Responsible for hiring, training, schedules, and retention of food and beverage employees.
• Collaborated with Head chef to develop bistro, tournament, non- event menu options.
• Reviewed daily sales reports, payroll, and inventories.
• Resolution of staff, customer, and member concerns. TOURNAMENT COORDINATOR
Silver Lakes Golf & Country Club / 2005 - 2010
• Liaison for returning events – contracts/ package upgrades.
• Responsible for all event referrals, club tours, event inquiries.
• Tournament growth and retention. First year increased round count by 19%, leading to $189,000 in additional gross sales.
• Managed tournament executions, including volunteer, golfer, food, staffing, scoring, and on course activity coordination.
• Responsible for product promotion.
T O D D
S L O A N
ad0nut@r.postjobfree.com
Barrie, Ontario
ad0nut@r.postjobfree.com
Barrie, Ontario
W O R K E X P E R I E N C E C o n t i n u e d
44
Andrew Garrison, Regional
Sales Manager – LBU Canada
Division
The Sherwin Williams
Company
ad0nut@r.postjobfree.com
Frank De Frabritiis, Director
of Sales/ Consumer Brands
Group – Canada
The Sherwin Williams
Company
ad0nut@r.postjobfree.com
R E F E R E N C E S
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