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Susan Ressa

Dallas, TX • ad0nug@r.postjobfree.com • 469-***-**** • linkedin.com/in/susanressa HR Management Professional

Accomplished HR professional with experience heading HR functions in well-reputed organizations. Pioneered effective organizational change management initiatives and adept at introducing policies, programs, and initiatives to optimize organizational performance and improve employee relations. Specialized in directing HR generalist affairs, including recruitment, staffing, training/development, compensation, benefits, employee relations, mentorship, succession planning, and HR strategy. Track record of providing innovative, results- driven leadership that includes managing HR, operating, and financial demands. Skilled executive advisor in plan development, implementation, and maintenance to meet specific objectives. Proven expertise in:

• HR Strategic Planning & Execution

• Corporate Culture Change Management

• Organization Development & Evolution

• Employee Relations & Performance

• Cross-Functional Team Leadership

• Benefits & Compensation

• Training & Development

• Turnaround & Revitalization

• Recruitment & Staffing

• HR Policy & Procedure

PROFESSIONAL EXPERIENCE

Worldpac, Dallas, Texas

Human Resources Generalist Feb 2021 – Aug 2023

Oversaw completion of multiple projects within human resources, including assisting managers with requests for tasks for Teammates payroll accounts, maintaining and processing sign-on bonuses, and performing weekly New Hire Orientations. Processed all errors within the payroll system for teammates as well as I9 issues to ensure compliance with legal standards. Assisted managers with change of teammates to different managers or shifts and provided reminders for tasks due. Demonstrated ability to participate with impartiality in teammate’s investigations, whether the person initiated or was the subject of a complaint. Navigated the payroll system when problems arose, requiring special and specific assistance.

Key Contributions:

• Provided assistance to Teammates with payroll, benefits, and specific problems or concerns.

• Implemented New Hire Orientations weekly to ensure new hires were properly onboarded with a thorough understanding of company policy and regulations.

• Developed positive working relationships between HR and other departments by providing guidance in response to manager and teammate concerns.

National Credit Services, Inc. (NCS), Dallas, Texas Human Resources Manager Aug 2018 – Apr 2020

Oversaw all aspects of HR management, include employment, compensation, labor relations, payroll, benefits, training, and development aimed at helping the organization in attaining set objectives. Coordinated with employees, management, and corporate to ensure initiatives, goals, critical thinking/issues, strategic initiatives, and interpersonal communications conducted in accordance with company policies. Supervised and improved staff recruiting/staffing/on-boarding process from inception to completion, which included screening resumes and processing background and references. Mentored managers to enhance skills/knowledge regarding candidate selection, interviews conducting, and process recommendations. Organized and managed employee orientations; supported with benefits enrollment and questions. Dealt with staff leave requests, evaluated staff performance, and terminated staff as per needs, including conducting exit interviews. Key Contributions:

Functioned as an HR professional and HR generalist; held overall accountabilities for recruiting and on- boarding New Hire as well as streamlining Human Resources (HR) function for NCS in Dallas.

Established a motivational working environment for staff by nurturing relationships within all levels and resolving queries regarding company policies and procedures. Susan Ressa • Page 2

Account Control Technology, Inc. (ACT), Dallas, Texas Human Resources Professional HR Generalist Feb 2013 – Aug 2018 Provided a leadership role for the management of human resources functions, comprising payroll, employment, compensation, labor relations, and training, while maintaining compliance with organizational goals. Planned and organized training sessions for the skill enhancement of managers regarding candidate selection, exit interview assessment, and process recommendations. Streamlined recruitment process from start-to-end, including screening resumes, processing background, and reviewing references. Assisted employees with benefits enrollment, while determining benefit questions. Dealt with leave of absence claims/requests, while managing FMLA and ADA. Key Contributions:

Arranged and headed new employee orientations to introduce new hires with jobs, co-workers, responsibilities, and workplaces.

Helped the organization in attaining work goals by monitoring and improving staff recruitment process. Several Clients, Dallas, Texas

HR Consultant Jul 2011 – Jan 2013

Offered exceptional and executive-level volunteer consulting services to unemployed and under-employed persons aimed at attaining their career objectives. Delivered appropriate suggestions/recommendations to clients on resume development and interviewing techniques. Educated clients regarding the HR manager role and recruiting techniques, including the selection and hiring of candidates. Key Contribution:

Achieved client satisfaction and improved experience by identifying and addressing queries.

Strengthened long-term relationships with clients by delivering exceptional services in line with needs. Waukesha Electric Systems (AKA SPX Corporation S&C Group), Dallas, Texas Human Resource Manager Jun 2008 – Jun 2011

Led and streamlined overall HR related function for a large group of employees for AKA SPX Corporation and S&C Group. Executed special communication efforts to assist half of the employees remote to the business location. Managed benefit functions, comprising assistance with open enrollment, new hire orientation, and on-boarding. Directed overall activities of employees and managers; delivered training on the semi-annual and annual performance review program through DDI (Development Dimensions International) and HR review process. Developed, implemented, and updated Human Resources related policies and procedures. Previously held positions include: Manager of Administration and HR Liaison to HR Manager. Key Contribution:

Conducted employment eligibility verifications through electronic background screens and E-Verify I9.

Facilitated two reductions in workforce plans, while operating as a Human Resources Manager.

Implemented required changes for the rationalization of job descriptions and skill set requirements for the remote employee group.

EDUCATION

Masters Human Resource Management Master of Business Administration Bachelor of Science in Business Administration/HR

Keller Graduate School of Management / DeVry University, Downers Grove, IL ACTIVITIES & SOCIETIES

International Business Honor Society

Sigma Beta Delta

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