MUHAMMAD FAIQ HAFEEZ

Permanent resident. No work restrictions.

Reston, VA 703-***-**** mailto:ad0nts@r.postjobfree.com 1 P a g e

JOB POSITION

QUALIFICATIONS PROFILE

Analytical and solutions-focused professional, with wide-ranging experience in administrative operations, program management, and customer service.

Innovative leader with proven record of success in developing and implementing highly effective programs and recommending cutting-edge solutions to drive operational productivity and achieve optimal results.

Hands-on senior officer, effective at managing projects and responsibilities within strict deadlines, while maintaining quality and accuracy.

Articulate communicator, adept at cultivating partnerships and working with cross-disciplinary professionals utilizing multilingual proficiency in English, Punjabi, and Urdu.

Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint). AREAS OF EXPERTISE

Event Cordination, Calendar Management, SOP Creation, Vendor Relations, Customer Services, Field Work Orientation and Presentation, Appointment Scheduling, Documentation and Reporting Inventory Control/Supply Monitoring, Cash Handling Electronic and Physical Records Management

PROFESSIONAL EXPERIENCE

EMBASSY OF THE UNITED STATES, ISLAMABAD– ISLAMABAD, PAKISTAN Senior Administrative Manager, Community Liaison Office (CLO) Sep 2012 Aug 2022

Assumed responsibility for maintaining mission catalogs and managing an effective sponsorship program for newly arrived American diplomats and their spouses.

Planned and facilitated US Embassy welcome activities for newly arrives in US State Department employees.

Maintained the CLO Office Outlook calendar for arranging meetings, events, and orientations.

Took charge of preparing and processing travel for Embassy diplomats while collaborating with local staff to obtain credentials for events and travels.

Worked in conjunction with the Embassy’s Security, Travel Office, and Motor pool to assist American diplomats with site visits.

Generated No Objection Certificate (NOC) packages and appointment letters to grant required permission from foreign governments for diplomats' site visits.

Partnered with foreign government to execute necessary arrangements, as well as with the Human Resources Department to prioritize any new hire documentation.

Fostered and strengthened relationships with local community organizations and vendors.

Managed and monitored office supplies to ensure accurate inventory.

Distributed newsletter and other necessary information to the community and post management.

Directed the creation and implementation of relevant programs aimed at enhancing the American diplomatic community’s morale.

Performed vendor invoice processing through the Embassy’s Budget and Procurement Office.

Held accountability for cash management for the US Embassy, Islamabad, Community Liaison Office purchases.

Organized events for the Embassy community during COVID-19 pandemic to maintain employee morale.

Listed requirements and responsibilities for open positions to be published on the mission website.

Oversaw logistical aspects of organizational operations and events. Key Highlights

Successfully streamlined applicant’s inquiries and reduced the number of duplicate emails through the implementation of a consular correspondence inquiry system which was later adapted across all consular section units.

Brought significant contribution by developing a DNA record database to assist staff in keeping track of receiving kits, applicant’s information, DNA results, and their immigration case status. MUHAMMAD FAIQ HAFEEZ

Permanent resident. No work restrictions.

Reston, VA 703-***-**** mailto:ad0nts@r.postjobfree.com 2 P a g e

Spearheaded the execution of Community Liaison Office programs that drove smooth office operations and improved staff performance through various trainings.

Established detailed standard operation procedures (SOPs) for the Community Liaison Office operations to ensure newly arrived employees comply with guidelines and instructions.

Initiated the implementation of both physical and electronic recordkeeping system with easy user accessibility. BAHRIA UNIVERSITY– ISLAMABAD, PAKISTAN

Senior Administrative Officer, 2001 − 2012

Coordinated and provided various general office services, e.g., payroll, purchasing, records control, office moves/renovations, repairs, and services.

Identified and resolved administration problems and issues. Analyzed operating practices, processes, and procedures (e.g., record keeping systems, form controls, office layout, personnel requirements).

Administered the unit’s budget, including monitoring and tracking expenses, budget reconciliation, resolving issues, and assisted with developing budget projections, collecting information for budget development. Ensured accuracy and compliance with approved budget.

Maintained and revised files both electronically and hard copy pertaining to office correspondence, technical reports, databases, invoices, training, and other records.

Reviewed vendor invoices prior to initiating payment request.

Developed and compiled reports along with the preparation of presentations.

Maintained office supplies, and small equipment repair and maintenance services.

Prepared letters, packages, etc. for pick-up by outside delivery service. Prepared bulk mailings as necessary, i.e., stuffing, addressing, and sealing outgoing envelopes.

Received office visitors and provided information in response to specific inquiries.

Prepared meeting materials (e.g., draft agenda, collect relevant information) and staff meetings. EDUCATION

Allama Iqbal Open University Islamabad, Pakistan Bachelor of Computer Sciences

PROFESSIONAL DEVELOPMENT

Foreign Service Institute Arlington, VA, USA

Supervisory Skills Course, 2019

Foreign Service Institute Arlington, VA, USA

Presentation Skills Course, 2019

Foreign Service Institute Arlington, VA, USA

Assisting Victim of Crime Course (PC-124)

Parental Child Abduction Course (PC-129)

Senior American Citizen Services Workshop (PC-122) HONORS AND AWARDS

Honor Award for Outstanding Performance and Innovation Eagle Cash Award for Outstanding Performance

Eagle Cash Award for Innovation & Significant Contribution Eagle Cash Award Remarkable Performance

Outstanding Performance in the Consular Section

Certificate of Appreciation for Completing 10 years with The U.S. Department of State

(2) Franklin Award for Outstanding Performance

(2) Group Meritorious Honor Award

Team Contribution Award

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