ASHLEYBURSE

Grand Prairie, TX *****

972-***-****- ad0nte@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets.

SKILLS

Active listening

Phone Etiquette

Conflict Resolution

Empathy

WORK HISTORY

04/2023 to present Driver

Spectra Cargo & Logistics

03/2018 to 05/2019

05/2015 to 01/2016

EDUCATION

05/2021

Manager

U-Haul International – Arlington, TX

●Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

●Defined clear targets and objectives and communicated to other team members.

●Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Pharmacy Technician

Ray's Pharmacy – Arlington, TX

●Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

●Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

●Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

●Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Associate of Arts: Social Work

Tarrant County College District - Fort Worth, TX

RELEVANT EXPERIENCE

I have gained skills and training from previous jobs that can be transferred directly into filling this role Associate and become an asset to this organization. At U-Haul I started as a CSR and excelled from my dedication to maintaining relationships with customers and creating loyalty with new customers. This service was proven that I have experience in customer relations and I received a promotion to a manager role. My training as a Pharmacy Technician put me in a setting that allowed me to service the community and advocate for their needs. I worked to get customers referrals when I became aware of extra services needed that would benefit them. I can show that I possess the skills needed to be an asset to your company.

*References available upon request