AMANDA LIVINGSTON

419-***-**** ad0nta@r.postjobfree.com

Objectives

Hard working team player with 10 + years of experience in customer service looking to change career paths. Ability to prioritize and multitask to achieve time sensitive goals to ensure satisfied customers. Ready to help team achieve company goals to further my career and the company’s future.

Experience

Housekeeping Manager 2018 – Present

Holiday Inn Wapakoneta, OH

• Manage/supervise a small team of employees and give direction based on work demand for the current day.

• Conduct pre-shift meeting and review all information pertinent to the day’s activities.

• Recommend disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

• Approach all encounters with guests and employees in a friendly service-oriented manner.

• Respond to guest complaints and special requests.

• Thoroughly clean and restock the required number of guest rooms per shift.

• Remove all trash and dirty linen from guest rooms. Housekeeping 2011 – 2016

Best Western Inn Wapakoneta, OH

• Cleaned and prepared guest rooms, lobby and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction within time limits.

• Report any shortages, damages or security issues.

• Handle reasonable guest complaints/requests and inform others when required.

• Sets up cleaning cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning.

• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.

• Washes shower walls and tub, cleans toilets and stall walls. Wipes and clean mirrors, sinks and walls.

• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled or torn.

• Make beds and fold sheets.

• Remove trash, dirty linens and room service items.

• Straighten desk items, furniture and appliances.

• Sweep and mop floors.

amanda livingston Page 2

Skills

Ability to work independently and remain motivated.

Prioritization and time management skills

Professionalism along with speed and attention to detail

Strong work ethic

Customer service experienced

Team player

Education

Spencerville High School

May 2011 High School Diploma

References

Brianna Matthews

Holiday Inn

567-***-****

Tadrick Coleman

Setex Inc

419-***-****

Angel Miller

Millers Textile Services

567-***-****

Renee Fisher

Best Western Inn

937-***-****

Contact this candidate