Customer Service Representative
Resume:
MICO F HINTAY
**** ** *** ***** ***. ** F Wichita Falls Texas 76306
ad0nsw@r.postjobfree.com
OBJECTIVE:
To get an opportunity where I can make the best of my potential and contribute to the organization’s growth. Seeking a position in a company where I can launch my career and build a valuable skill set.
SKILLS & ABILITIES:
Patience, verbal and written communication, dependability, interpersonal skills, conflict resolution, active listening, adaptability, and empathy.
EXPERIENCE:
11/2012-10/2013 HEAD COOK, WFISD
. This may include working in the kitchen cooking and preparing food or serving the food in the cafeteria. Responsible for preparing and serving meals to students in the school cafeteria. This job includes stocking the kitchen with food, cleaning and organizing the kitchen, and preparing and serving the meals.
12/2014-08/2016 CUSTOMER REP/CASHIER, STICH IN TIME
. Typically, a cashier must ring up and sell merchandise to a customer. Customer service deals with that in addition to returns, special order merchandise, order pulling, deliveries, online orders, and being the primary phone contact in the store.
. Customer service representatives listen and respond to customers’ questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.
. A customer service cashier is a professional who creates a positive customer shopping experience. Here are some of their responsibilities: Greet customers who enter the store and thank customers for visiting when they leave. Operate cash registers to process sales and accept returns or exchanges.
10/2016-11/2018 SUPERVISOR/CASHIER, AAFES
. Being a Cashier Supervisor greets customers, answers questions, and resolves issues. Responsible for hiring and training cashiers. Additionally, the Cashier Supervisor is responsible for collecting the contents of cash registers at the end of each shift and delivering funds to the office. Typically requires a high school diploma or equivalent.
12/201*-****** CASHIER/CUSTOMER REP., WORK SERVICES CORP.
. A Cashier’s duties and responsibilities will vary based on the store but typically include greeting customers and checking out shoppers when they are ready to purchase items. Cashiers also answer questions about products for potential buyers, suggest options for items the shopper has selected, and address customer concerns when they return an item.
. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.
02/2022-CURRENT GUEST SERVICE REPRESENTATIVE, SHEPPARD AIRFORCE LODGING INN
. Greeting guests upon arrival and making them feel welcome. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Communicating to the housekeeping to make sure all rooms are clean that has assigning for guests. Accommodating general and unique requests and diffusing conflict or tense situations with guests.
EDUCATION * DAVAO CITY HIGH SCHOOL - PHILIPPINES – DIPLOMA 04/1995
* MATS COLLEGE OF TECHNOLOGY – PHILIPPINES – UNDERGRADUATE
* BACHELOR OF SCIENCE IN CUSTOM ADMINISTRATION
06/1996 – 04/1998
* JOJI ILAGAN CAREER CENTER – PHILIPPINES – 11/1998-04/2000
HOTEL RESTAURANT AND TOURISM ADMINISTRATION
*POST UNIVERSITY OREGON 01/2023- CURRENT BUSINESS MANAGEMENT
COMMUNICATION Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities (and experience), Empathic listener, and persuasive speaker.
Writing creative or factual, Speaking in public, in groups, or via electronic media. Excellent presentation and negotiation skills. Through my work experience and education, I have developed strong communication skills, and I’m able to clearly convey points to different audiences. I’m also a good listener which aids in my ability to intimately understand and prepare an appropriate response.
LEADERSHIP Valuable leadership skills include the ability to delegate, inspire, and communicate effectively. Other leadership traits include honesty, confidence, commitment, and creativity.
REFERENCES:
ROSELLA HARRIS
Front Desk Manager at Sheppard Airforce Lodging Inn
Airforce Base, Wichita Falls TX 76306
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