Wendy Stark

Indianapolis Indiana 484-***-**** ad0ns6@r.postjobfree.com

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Exceptional District Manager with experience maximizing profitability and increasing market share. Superior skills in repositioning bottom producing stores by upselling personalized product offerings. Effective at assessing business operations and determining how to best enhance business environment.

Skills

Verbal and Written Communication

Technical Proficiency

Teamwork and Collaboration

Performance Tracking and Evaluation

Projections Development

Problem Resolution

Work Planning and Prioritization

Employee Coaching and Motivation

Conflict Management

Organizational Analysis

Recruitment and Hiring

Human Resource Management

Revenue Forecasting

Operations Improvements

Performance Oversight

Financial Oversight

Budget Management

Information Analysis

Complex Problem Solving

Performance Evaluations

Team Leadership

Policies and Procedures

Hiring and Training

Scheduling and Coordinating

Client Relationship Building

Administration and Reporting

Action Plans

Staff Training

Cost Control

Workforce Development

Goal Setting and Performance Metrics

Recruiting and Hiring

Goal Setting

Training and Development

Managing Operations and Efficiency

Documentation and Reporting

Budgeting Skills

Sales Forecasts

Staff Supervision

Employee Development

Operations Oversight

Team Building

Onboarding and Orientation

Sales Orientation

Experience

SENIOR OPERATIONS MANAGER 05/2023 - Current

Penske Logistics, Ford Motor Company, MSC, CMMS - Plainfield, IN Supervised, assisted and coached other operations managers. Motivated team members and devised strategies to improve workflow. Established short- and long-term company goals, policies and procedures, monitoring progress and results. Designed and analyzed internal reporting systems and procedures for company. Provided strategic recommendations to supervisors regarding new or modified company practices. Drafted budgets, kept financial reports and presented results to supervisors. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Mitigated business risks by working closely with staff members and assessing performance. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Delegated work to staff, setting priorities and goals. Created effective business plans to focus strategic decisions on long-term objectives. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Monitored progress by establishing plans, budgets and measuring results. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. SENIOR DISTRICT MANAGER 01/2017 - Current

Supercuts - Westfield, IN

Set performance metrics and goals for customer service, customer retention and P&L. Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

Restructured operational workflows to better capitalize on changing market conditions and customer buying habits. Created customer service model used at multiple locations, resulting in 70% increase in customer service ratings. Elevated leadership across wholesale and retail platforms by developing comprehensive training courses. Produced top sales across Indianapolis region 26 quarters through effective planning and implementation of key initiatives.

Maximized branch revenue by optimizing daily operations. Analyzed regional market trends to discover new opportunities for growth. Identified and developed top talent within management structure to promote performance-oriented culture. Devised selling and merchandising programs, enhancing bottom-line profitability. Strategized business operations, merchandising strategies and personnel moves. Oversaw store merchandising, brand exposure and product availability. Reduced manager turnover rate by offering percentage of training through e-learning. Oversaw quality of operations of 14 locations throughout Indianapolis region. Evaluated budget plans and current costs to project trends and recommend updates. Mentored team members by demonstrating best practices for sales and customer service. Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Achieved annual sales volume in excess of $10,000 by motivating all levels of employees to continuously exceed objectives.

Spearheaded growth initiatives to improve operational standards. Collaborated with Managers and Stylist to improve performance and grow sales. Cultivated positive rapport with associates and team leadership. Supervised 53 Managers and Styists and managed all performance metrics within Indianapolis territory. Prepared locations for audits by analyzing marketing and inventory reports. Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.

OPERATIONS MANAGER 06/2022 - 05/2023

Venture Logistics Inc - Indianapolis, Indiana

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Built strong operational teams to meet process and production demands. Implemented policies and standard operating procedures and managed quality, customer service and logistics. Addressed customer concerns with suitable solutions. Motivated and evaluated personnel for performance improvement and goal achievement. Guided employees on understanding and meeting changing customer needs and expectations. Delivered positive customer experiences by implementing effective quality assurance practices. Identified areas of deficiency and performed root-cause analysis to solve problems. Oversaw financial management, budget management, accounting and payroll activities. Presented performance and productivity reports to supervisors. Enforced federal, state, local and company rules for safety and operations. Responded to information requests from superiors, providing specific documentation. Conducted employee observations and documented findings. Planned delivery routing, team workflows and promotional initiatives. Anticipated and tracked operational and tactical risks to provide strategic solutions. DISTRICT MANAGER 09/2007 - 01/2017

G&C Robins - West Chester, PA

Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

Restructured operational workflows to better capitalize on changing market conditions and customer buying habits. Maximized branch revenue by optimizing daily operations. Collaborated with Managers and stylist to improve performance and grow sales. Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Supervised 90 Managers and Stylist and managed all performance metrics within Philadelphia territory. Oversaw quality of operations of 18 locations throughout Philadelphia region. Oversaw store merchandising, brand exposure and product availability. Elevated leadership across wholesale and retail platforms by developing comprehensive training courses. Expanded business, developed revenue and managed market gains. Spearheaded growth initiatives to improve operational standards. Built 3 new stores from ground up with clear and proactive business leadership. Strategized business operations, merchandising strategies and personnel moves. Cultivated positive rapport with associates and team leadership. Received management commendation for spearheading Increase in sales. Devised selling and merchandising programs, enhancing bottom-line profitability. Prepared locations for audits by analyzing marketing and inventory reports. Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.

Hired and motivated high-performing sales team achieving over $15,000 in new sales per year. Mentored team members by demonstrating best practices for sales and customer service. Evaluated budget plans and current costs to project trends and recommend updates. Restructured frameworks, hired optimal staff and enhanced training programs. Identified and developed top talent within management structure to promote performance-oriented culture. Reduced manager turnover rate by offering percentage of training through e-learning. Recruited 6 managers and supervisors to fill internal job vacancies. Established, reviewed and updated territory boundaries and distribution routes for route sales teams. DISPATCH SUPERVISOR 07/1992 - 09/2008

Krapfs Coaches - West Chester, PA

Mentored, trained and managed team of 71 employees and offered insight and direction, helping boost overall performance.

Planned out driver routes ahead of time, which cut down on mileage and reduced costs by $7,500 a month. Reviewed scope of each project to estimate number of man-hours required. Monitored attendance and productivity for employees by maintaining accurate and updated records. Answered customer requests with information about product availability, shipping information and status updates. Managed daily delivery and work schedules to maximize coverage. Kept detailed and updated records of calls in physical and electronic databases. Communicated with individuals within inbound call center setting to complete dispatch support for calls. Tracked changes in computer system to keep records current and accurate. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Reported delays, accidents or other traffic and transportation situations. Supervised driver dispatching, route planning and vehicle tracking for over 75 coach driverss drivers. Alerted personnel of road and weather hazards to minimize accidents and delays. Utilized various software systems to facilitate movement, planning and scheduling. Investigated and resolved customer and vendor issues to retain business. DISPATCHER MANAGER 08/2007 - 06/2008

America's Best Trucking - Baltimore, MD

Mentored, trained and managed team of 25 employees and offered insight and direction, helping boost overall performance.

Compiled presentations based upon analysis of project and vendor data and distributed to internal stakeholders. Planned out driver routes ahead of time, which cut down on mileage and reduced costs by $6,000 a month. Reviewed scope of each project to estimate number of man-hours required. Monitored attendance and productivity for employees by maintaining accurate and updated records. Answered customer requests with information about product availability, shipping information and status updates. Managed daily delivery and work schedules to maximize coverage. Kept detailed and updated records of calls in physical and electronic databases. Tracked changes in computer system to keep records current and accurate. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Reported delays, accidents or other traffic and transportation situations. Supervised driver dispatching, route planning and vehicle tracking for over 25 truck drivers. Alerted personnel of road and weather hazards to minimize accidents and delays. Identified locations and needs of callers to accurately send assistance. Utilized various software systems to facilitate movement, planning and scheduling. Recorded results of service calls to create report summaries for senior management. Investigated and resolved customer and vendor issues to retain business. Education and Training

West Chester East High School - West Chester, PA High School Diploma 06/1986

Central Chester County Vocational Technical Colleg - Coatesville, PA Cosmetology License Cosmetology Education, 05/1986

Activities and Honors

Member, Alumni Association

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