Alicia Zachariah

St Thomas USVI *****

ad0nrs@r.postjobfree.com

340-***-****

JOB OBJECTIVE: A position in Customer Service, Cashier and Housekeeping

HIGHLIGHT OF QUAL I FICATIONS

· Outstanding customer service skills; diplomatic and patient with alltype of individuals

and organizational levels.

· Highly organized, with great attention to details and follow-through.

· Flexible; able and willing to learn new things.

· Professional in appearance and strong work ethic.

· Maintained records ofspecial item orders

· Maintained knowledge of current promotions, policies and security practices regarding

payment and exchanges

· Investigated and resolved customer inquiries and complaints in a timely and empathetic

manner.

As Housekeeping Attendant for The Ritz-Carlton Hotel

· Performed cleaning of guest room, office, lobby waiting area in a clean and sanitary

manner

· Cleaned interior windows, moved equipment, furniture and replaced draperies

· Established efficient and safe use of housekeeping instrumentation and solutions

· Perform houseman duty, restocking supplies

As Customer Service Cashier at various location in St. Thomas USVI

· Answer Phone take message written or oral

· Maintained appropriate cash limits

· Keep a record of excess or less cash at the end ofshift

· Greeted customers and received cash, debit, or credit payments

· Assisted customers with rain checks and refunds

· Over 10 years’experience in customer service

American Airline passenger service agent.

assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane .

boarding gate for departing flights, meeting passengers at the gate for arriving flights, checked baggage return, and the handling of various other inquiries. 642-3728

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