303-***-****

Internal Use - Confidential

Alissa Riddle

S UMMARY

To find a challenging and mentally stimulating position in a fast-paced friendly environment that requires and rewards creativity, problem solving, and ingenuity. S K I L L S

Strong time management

Effective communication

Attention to detail

Teamwork

Leadership

Problem-solving

Organization

Self-starter

Focused

Positive attitude

Fast Learner

Ability to Multi-task

Strong under pressure

Empathetic

Conflict Resolution

Flexible

Customer Focused

Collaboration

Ability to Prioritize

Innovative

Creativity

WORK E X P E R I E N C E

Assistant Director May 2021 - Present

Flatiron Flexcare

• Served on the Quality Assurance Council committee to develop new policies and procedures around client satisfaction, safety, and state protocols to be implemented

• Trained and led a staff of 30 caregivers on new policies and procedures. Created a team approach to serving and surpassing client and company needs

• Offered prompt and thorough customer service through partnerships with clients, families, and caregivers

• Launched incentive/Bonus Plan to reflect emphasis on non-cancelation and rescheduling of client visits successfully increasing the company revenue growth Front Office Admin / Medical Assistant October 2018 – May 2021 Boulder Centre For Orthopedics & Spine

• Consistently praised for efficient handling of administrative duties

• Spearheaded office procedure and construction to manage the Covid19 virus improving the safety of patients and staff

• Implemented practices quality assurance and control plan. Efforts to ensure HIPPA, CLIA, and OSHA compliance, lowered practice monthly overhead, and increased patient satisfaction and care

• React calmly and effectively to emergency high stress situations while adding a caring personal touch to keep patients at ease.

Medical Receptionist / Transitional Care Coordinator November 2017 – June 2018 Flatirons Health and Rehab

• Responsible for managing timely coordination of transition services based on care planning expectations

• Manage discharge notification reports for in-house interdisciplinary team and community providers

• Manage required clinical updates, extended authorization requests, and discharge appeal process through patient’s insurance provider as applicable

• Complete regulatory social service observations (BIMS, Mood, Psychosocial, and Discharge) with patients and/or families as guided by the Social Worker Executive Assistant March 2006 – February 2007

Proforma Single Source

• Organized and tracked all marketing projects for a sales team to ensure all details were correct and projects completed in agreed upon time frames

• Sourced vendors and manufacturers for products and print marketing to provide clients with optimal service and cost

• Created client proposals for their marketing budgets District Store Manager / Asst. Program Manager March 2004 – January 2006 Bluegrass Promotional Marketing / Qwest Sprint Store

• Hired, managed, and trained a sales and customer service team

• Maintained and constructed a web-based store

• Directed the inventory in 3 locations based on sales, events, and client feedback

• Raised sales to an all-time high achieving a growth of $60,000 monthly gross revenue through marketing, training, and customer relations

• Assisted with executive relationships with clients to ensure customer satisfaction and profitability

• Organized and managed promotional events and road shows

• Selected and purchased retail inventory based on client request through multiple vendors

• Merchandised store based on client desires and upcoming events ad0nra@r.postjobfree.com

Broomfield, CO

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