Customer Service Boynton Beach
Resume:
ANITA GARIFO
631-***-**** ***********@*****.*** Boynton Beach, FLA 33435
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. career objective
skills
• Preparation of Demonstrations • Customer Service
• Customer Relationship Management • Project Management
• Quality Assurance • Inbound and Outbound Calling
• Problem Resolution
experience
CUSTOMER SERVICE ASSOCIATE
Wholesale cabinets of west Babylon, West
Babylon, NY
Oct 2020 - Jun 2023
Demonstrated strong communication
skills while interacting with customers
over the phone, via email, or in person.
•
Displayed professionalism when dealing
with difficult customers by remaining
calm under pressure.
•
Assisted customers with product
selection, order entry, and payment
processing.
•
Developed an extensive knowledge of
company products, services, and
•
Sep 2000
ASSOCIATE IN ARTS (A.A.) IN GENERAL
STUDIES
Suffolk community college,
Selden, Ny
education
policies to effectively answer customer
questions.
Built sustainable customer relationships
of trust through open and interactive
communication.
•
CUSTOMER SERVICE ASSOCIATE
Deer park wholesale kitchens, Deer Park,
Ny
May 2009 - Jan 2019
Demonstrated strong communication
skills while interacting with customers
over the phone, via email, or in person.
•
Displayed professionalism when dealing
with difficult customers by remaining
calm under pressure.
•
Assisted customers with product
selection, order entry, and payment
processing.
•
Developed and maintained positive
relationships with customers by
providing timely, accurate information
and solutions to their inquiries or
problems.
•
Developed an extensive knowledge of
company products, services, and
policies to effectively answer customer
questions.
•
Provided excellent customer service in a
fast-paced call center environment,
responding to inquiries and resolving
customer issues quickly and efficiently.
•
Utilized problem-solving techniques to
troubleshoot customer problems and
address their concerns in a timely
manner.
•
DATA ANALYST
Best Outsourcing Solutions, Hauppauge,
Ny
Jun 2009 - Jan 2019
Analyzed data trends and created
visualizations for management review.
•
Collaborated with other departments to
ensure data accuracy and integrity.
•
Developed and maintained databases to
store, track and analyze customer data.
•
Evaluated large datasets to identify
trends and develop actionable insights.
•
Employed predictive analytics to
determine customer behavior and
future trends.
•
Utilized various business intelligence
tools to identify and monitor current
and potential customers.
•
certifications
• Drivers license
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