ANITA GARIFO

631-***-**** ad0nr1@r.postjobfree.com Boynton Beach, FLA 33435

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. career objective

skills

• Preparation of Demonstrations • Customer Service

• Customer Relationship Management • Project Management

• Quality Assurance • Inbound and Outbound Calling

• Problem Resolution

experience

CUSTOMER SERVICE ASSOCIATE

Wholesale cabinets of west Babylon, West

Babylon, NY

Oct 2020 - Jun 2023

Demonstrated strong communication

skills while interacting with customers

over the phone, via email, or in person.

•

Displayed professionalism when dealing

with difficult customers by remaining

calm under pressure.

•

Assisted customers with product

selection, order entry, and payment

processing.

•

Developed an extensive knowledge of

company products, services, and

•

Sep 2000

ASSOCIATE IN ARTS (A.A.) IN GENERAL

STUDIES

Suffolk community college,

Selden, Ny

education

policies to effectively answer customer

questions.

Built sustainable customer relationships

of trust through open and interactive

communication.

•

CUSTOMER SERVICE ASSOCIATE

Deer park wholesale kitchens, Deer Park,

Ny

May 2009 - Jan 2019

Demonstrated strong communication

skills while interacting with customers

over the phone, via email, or in person.

•

Displayed professionalism when dealing

with difficult customers by remaining

calm under pressure.

•

Assisted customers with product

selection, order entry, and payment

processing.

•

Developed and maintained positive

relationships with customers by

providing timely, accurate information

and solutions to their inquiries or

problems.

•

Developed an extensive knowledge of

company products, services, and

policies to effectively answer customer

questions.

•

Provided excellent customer service in a

fast-paced call center environment,

responding to inquiries and resolving

customer issues quickly and efficiently.

•

Utilized problem-solving techniques to

troubleshoot customer problems and

address their concerns in a timely

manner.

•

DATA ANALYST

Best Outsourcing Solutions, Hauppauge,

Ny

Jun 2009 - Jan 2019

Analyzed data trends and created

visualizations for management review.

•

Collaborated with other departments to

ensure data accuracy and integrity.

•

Developed and maintained databases to

store, track and analyze customer data.

•

Evaluated large datasets to identify

trends and develop actionable insights.

•

Employed predictive analytics to

determine customer behavior and

future trends.

•

Utilized various business intelligence

tools to identify and monitor current

and potential customers.

•

certifications

• Drivers license

Contact this candidate