Tanya Pereira

Here to provide you with the best possible customer service to better suit your business needs.

Puyallup, WA 98374

ad0nqj@r.postjobfree.com

+1-206-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

ICS - Auto Claims Adjuster

GEICO - Renton, WA

May 2019 to April 2023

• Performed data entry for customer information

• Performed customer service

• Provided policy and service information

• Assist policy holders and claimants with general questions pertaining to claims

• Answered calls from customers

• Responded to claim inquiries

• Filed claims from inbound calls

• Resolve liability and coverage issues

• Researched policy information to resolve coverage issues on insured policies

• Respond to internet correspondence

• Review and process claim payments

• Responds to legal correspondence

Account Specialist

Farwest Steel Corporation - Renton, WA

July 2016 to May 2019

• Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications internally and externally.

• Answer and transfer calls, enter data, create and manage mailing projects, and provide excellent customer service to clients, vendors, and staff.

• Prepare, adjust and update all previous and present day rewrites and orders ready to invoice for all branches "01" orders.

• Retrieve paperwork for ATR's, Credits and debits to be done for Sales, Inventory, branches and accounting departments. Process the cm/dm to go through for invoicing

• Research 7 day report and missing order report.

• Check and research daily low NSR report

• Mailing, scanning, filing

• Assist sales representatives with clerical/administrative duties.

• Updating all required daily reports

• Assist Salespeople, Sales manager with projects when needed.(memo's, schedules, meetings, etc)

• Email correspondence.

• Closing batches.

• Process all/any incoming checks from vendors

• Responsible for maintaining files and correspondence.

• Problem solving and assisting with paperwork and research.

• Perform and assist with duties in a manner that ensures the customer expectations are met.

• Use time management concepts to maximize resources. Manages any/all Genie or Terex PO's and request.

Process all scrap orders daily.

Administrative Assistant

Link Staffing Services - Renton, WA

March 2016 to July 2016

Office Administration:

• Assist sales representatives with clerical/administrative duties.

• Answer and direct all calls to different departments

• Mailing, filing and scanning

• Updating all required daily reports

• Assist in any/all special projects.

• Email correspondence.

• Closing batches.

• Process all/any incoming checks from vendors

Data Entry

All Starz Staffing Services - Kent, WA

January 2016 to March 2016

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Maintains data entry requirements by following data program techniques and procedures.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Inbound Sales Representative

Renewal by Andersen - Seattle, WA

May 2015 to January 2016

• Responsibilities

• Respond to any or all web request via phone.

• Conduct confirmation calls to all appointments within 48hrs.

• Qualify and schedule prospects according to availability.

• Outbound calls to reschedule leads who canceled based on their availability.

• Educate prospects on basic knowledge of the product.

• Compile disposition report from prior business day.

• Assist with clerical/administrative duties.

• Assist design consultants with setting up technical measures or resale's.

• Enter appointments sent in from Events team.

• Enter appointments called in by Canvassing representatives.

• Assist with Tech measure or Installation reminder calls.

• Reporting any changes to the current calendar day to upper management.

• Closing key holder.

Corporate Sales Executive

Bluesky Communications - Pago Pago, AS

May 2013 to April 2015

• Manage all and new corporate accounts

• Escalates or contacts appropriate stakeholders to resolve any issues

• Update customer with current account standing

• Provide corporate and government accounts with solutions

• Resolve customer complaints and billing issues

• Prepare and provides customers with quotes and proposals based on their request.

• Process all corporate transactions upon approval and payment received

• Update employer on all corporate changes

• Establish and maintain new and existing customers to check on services

• Assist the team with recommendations and suggestion to improve services Customer Service Representative

• Provide customers with technical assistance

• Carry out collection efforts for past due bills

• Process disconnections and reconnections

• Answer customer service calls

• Schedule technical assistance site visits

• Update weekly collection reports

• Post daily customer payments to company daily ledger

• Generate abandoned call reports

• Follow up customer service calls after technical site visits

• Process payment adjustments and arrangements

Marketing Technician

A.S.T.C.A - Pago Pago, AS

September 2011 to April 2013

• Outreach Program assistant

• Update equipment specification

• Conduct inventory for marketing purposes

• Process service orders for local and government accounts

• Update information for company brochures and booklets

• Update company's website

• Assist in equipment orders

Retail Sales Representative/ Customer Service Representative A.S.T.C.A - Pago Pago, AS

March 2009 to August 2011

• Increased sales volume for store location with new activations

• Managed government and private sector business accounts

• Processed & Monitored service orders for handsets and air cards

• Processed orders for Internet Installations

• Processed mass disconnections for pre & post- paid accounts

• Trained personnel on service order procedures

• Conducted in-store partial inventory

Retail Sales Representative

Verizon Wireless - Carlsbad, CA

October 2005 to October 2008

• Increased sales for store-location with new activations and contract renewals.

• Educated customers on new products and services.

• Excelled in selling data services along with their phone services.

• Informed customers of how they would benefit through services provided by Employer.

• Qualified customers for postpaid and prepaid accounts.

• Upgraded customers to Internet services through the Employer.

• Managed several local and government postpaid accounts ensuring all of its employees including new hires were provided with equipment for their business use.

• Responsible for sending out end of day sales numbers to all store managers, assistant managers and district managers.

Customer Service Representative

• Provided information for customers regarding their bills.

• Consolidated bills enabling customers to understand and save while enjoying Verizon Wireless Services.

• Performed bill payments, reconnections, refunds, and exchange transactions to serve customer needs.

• Performed Troubleshooting and warranty provisions of customer equipment.

• Updated customer information to prevent billing errors.

• Assisted management with new postpaid, prepaid, contract renewals, refunds and inventory reports from the previous day.

Distributor Account Manager

Seasilver USA, Inc - Carlsbad, CA

May 2003 to July 2005

• Managed distributor accounts.

• Educated distributors regarding additional options that potentially could increase their revenue with the company.

• Implemented training courses for new and experienced distributors.

• Qualified distributors for market shares with the company. Assistant Manager for Marketing Director

• Conducted training of new hires.

• Updated existing employees with new services for more efficient job performance

• Monitored new employee phone calls regarding their customer service and ensured accuracy with provision of information to new customers.

• Assisted in expanding marketing team from 10 to 30 representatives.

• Educated new hires on the products and services offered by employer.

• Instructed employees on how to provide excellent customer service.

• Trained employees on how to operate the on line payment system for credit card purchases. Customer Service & Sales Representative:

• Updated customer accounts with current payment and contact information.

• Processed payments over the phone for more product and complete on line transactions for customers.

• Up-sold customers ordering from the regular 3 packs to case(s) Customer Service Representative

Cheap Tickets, Inc - Honolulu, HI

January 2002 to March 2003

• Rebooked fares for different routes for customers with already paid fares.

• Responsible for finding emergency fares for customer traveling who have not completed their last segment of their trips.

• Responsible for ensuring that customers were refunded accurately based on refund and exchange policy.

• Amending customer itinerary for traveling domestic and internationally based on passenger purpose of travel.

• Assisted passengers in regards to reassuring they have the fastest and most inexpensive route to get to passenger destination & back.

• Accountable for ensuring customer lay over for more than 24 hrs. should have hotel and transportation accommodations.

Sales Representative:

• Attained inexpensive rates for customers to travel.

• Booked passengers on the most economical flights to travel both domestically and internationally.

• Combined hotel, travel and transportation all into one low cost.

• Arranged and scheduled last minute adjustments to customer's itinerary for customer satisfaction.

• Evaluated company pricing versus airline and other business pricing for customer based on travel dates and times.

• Captured payments over the phone and on line by passengers. Retail Sales Representative

Ethel M Chocolates - Honolulu, HI

November 2000 to January 2002

• Advertised gourmet chocolate to current and potential customers.

• Sampled a variety of products sold by company.

• Educated the customers as to the history of the company.

• Informed customers of different products offered by the company which included catering banquets, conferences, weddings and other special events.

• Assisted in opening and closing the end of business day with light accounting work.

• Maintained inventory on stock and upheld store standards in regards to appearance.

• Performed cash, credit card and check payments from customers as well as refunds and exchanges. Education

AS in Business Administration

Colorado Technical University-Online

April 2018 to Present

High School Diploma

Waianae High School - Waianae, HI

September 1994 to May 1996

Tafuna High School

September 1992 to May 1994

Skills

• Front Office

• Office Admin

• Sales

• Data Entry

• Outlook

• Excel

• Inside Sales

• Telecommunication

• Salesforce

• Upselling

Contact this candidate