Performance Management Business Planning
Resume:
Nicole Bowie
*******@*****.***
West Union, OH 45693
Co-Manager/Store Manager
Kroger - Maysville, KY
September 2021 to Present
Oversee HR activities for employee relations, performance management, training, and compliance.
Implement a high-performance culture via organizational design solutions, performance indicators, and improvement plans.
Participate in business planning and ensure alignment of HR delivery with business goals, proactively identifying people-related gaps and needs.
Work with HR Business Advisor & HR Director to translate HR strategy into programs, initiatives, and processes that are aligned to the company’s vision and objectives, and own implementation.
Act as a change agent to help manage people, deliver on objectives, cultivate a culture based on business values, and build relationships with key stakeholders.
Proactively monitor the work environment to address trends and areas of needed improvement.
Assist in succession planning, including developing a diverse talent pipeline for short-term and medium-term needs of the company.
Manages site talent acquisition relationship based on business needs & supports the process with the team, including interviewing, hiring & workforce planning.
Maintains effective employee relations through regularly interacting with associates on the floor, fostering rapport of trust.
Manages training, development and performance management program that ensures all associates are familiar with their job responsibilities. Develops local HR team and collaborates with other HRM’s within the business.
Leads investigations and partners with managers on disciplinary & performance issues. Handles investigation and resolution of associate issues, concerns, and conflicts.
Store Manager
Walgreens - Maysville, KY
April 2019 to June 2021
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business
Assistant Manager
Walmart - West Union, OH
January 2015 to April 2019
Contact and respond to high ranking individuals on behalf of the executive and attend meetings to take and transcribe meeting minutes; maintaining files of the minute records.
Ensure requests for action or information are relayed to the appropriate person for response.
Composes correspondence from minimal or no notation.
Handles sensitive and confidential information on a regular basis with discretion.
Assist with management and special projects.
Maintain paper-based and electronic files.
Maintain and expand knowledge base in area of expertise.
Attend courses to develop and keep skills and knowledge current.
Increase efficiencies, technical ability and interpersonal skills.
Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
Utilize entrepreneurial skills to network and build strong relationships internally and externally with clients
Advises employees and managers/supervisors on questions regarding benefits and compensation, recruitment and staffing, education, and development; helps to interpret organizational policy. Educates employees on human resources policies, procedures, and performance development plans, emphasizing their role in providing and maintaining the goals of the organization.
Coordinates human resources initiatives including policy and system changes, training, and personnel changes.
Actions all on-boarding, off-boarding, and employee changes.
Works with managers to prepare written communications, training, and informational materials as needed.
Creates reports, metrics, decisions, regulatory requirements, and results of department in relation to established goals.
Education
Certificate in Human Resource Management
University of Phoenix - Phoenix, AZ
Bachelors in Business
University of Phoenix - Phoenix, AZ
PHR (in process)
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