Office Management Quality Assurance

JANICE SPIELMAN

Watertown, NY *****

315-***-**** - *********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

PROFESSIONAL SUMMARY Enthusiastic professional. Eager to contribute to team or individual success through hard work, attention to detail and excellent organizational skills. Clear understanding and experience in multiple backgrounds. Criminal Justice, Sales, Administrative, Childcare and Self Employment. ( small business) Training in effective communication, report writing, Penal law, defensive tactics, deadly physical force and general peace officer duties. Background in evaluating and instructing. Experience with contractual negotiations, union officer duties and clerical work. Motivated to learn, grow and excel with every opportunity. SKILLS

Motivational Leadership

Decision Making

Complex Problem Solving

Handling Customer Complaints

Coaching and Mentoring

Team Building

Team Management and Supervision

Quality Assurance

Friendly and Relatable

Multitasking and Prioritization

Budget Management

Database Maintenance

Information Security

Documentation and Recordkeeping

Accounts Payable and Receivable

Facilities Maintenance

Administration and Operations

Adaptable and Resilient

Verbal and Written Communication

Diligent Follow Through

Goal Setting

Time Management

Staff Management

Multi-Line Phone Proficiency

Employee Training

Office Management

Bank Deposit Reconciliation

Claims Appeal Procedures

Issue Resolution

Social Media and Promotions

Strong Interpersonal Skills

Front Office Management

Human Resource Laws

Dedicated Team Player

Customer Relationship Management

Payment Processing

Strong Problem Solver

Basic Bookkeeping

Accounting Familiarity

Document Typing and Formatting

WORK HISTORY

06/2023 to Current Office Assistant

A-Z Auto Repair & Collision – Watertown, NY

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Maintained and updated office records, both digital and physical. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Managed daily data entry and kept clerical information accurate and up-to-date. Delivered clerical support by handling range of routine and special requirements. Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Scheduled and coordinated travel arrangements for office staff members. Assisted with budgeting and financial management to keep office operating within budget.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Input data into spreadsheets and databases.

Reviewed files, records and other documents to obtain information to respond to requests.

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Utilized office management software to record and track customer information. Processed incoming and outgoing mail and packages according to established procedures.

Edited and proofread documents for accuracy and completeness. Coordinated and scheduled meetings and appointments. 10/2018 to Current Owner/ Creator

Against The Grain Custom Woodworking & Design

Constructed custom built designs according to specifications Reviewed job specifications to determine necessary tools and materials Packaged finished products and facilitated shipment Completed general finish work and sanding

Decreased spending by maintaining detailed records of wood inventories and supplies

Chose appropriate lumber and supplies for projects based on wood species, project type, client needs and budgets

Created accurate quotes for clients based on needs, budgets and inventories Followed strict safety guidelines regarding equipment Set up and calibrated machinery to meet specific production requirements and meet desired tolerances

Kept equipment running

Sharpened and replaced worn or defective blades and bands using hand tools Inspected equipment before, during and after shifts to initiate fixes for issues that could delay projects

Troubleshoot equipment issues to keep machinery functioning properly during shifts

Wrote quality content for clients, creating content to allow site visitors to obtain information efficiently and quickly

Rewrote and reorganized site content to better position products and services Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues

Prioritized tasks and carefully managed time to consistently meet delivery dates. 12/2021 to 03/2022 Customer Service Associate

Bealls – Leesville, LA

Helped customers locate products and checked store system for merchandise at other sites

Used consultative sales approach to understand customer needs and recommend relevant offerings

Assisted customers with prompt and polite support in-person and via telephone Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions

Fielded customer questions to share information about products, availability and pricing

Maintained records related to sales, returns and inventory availability Referred customers to various services by evaluating needs and providing recommendations

Completed orders and organized product deliveries to meet customer timetables Coached new sales staff on store policies and strategies for increasing revenue Input credit and debit card payments in POS system to complete purchases Boosted team profits with great time and resource management focused on meeting and exceeding sales targets

Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Exceptional computer skills

Met or exceeded sales, customer service and loyalty program standards Presented information to customers, peers and management Worked independently with minimal supervision

Informed customers of promotions to increase sales productivity and volume Developed and maintained strong working relationships with professionals within assigned territory

Merchandised attractive shelf displays with current offerings to drive store sales Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

Maintained current knowledge of evolving changes in marketplace Maintained relevance and fluency on company offerings and industry trends Developed and monitored account management processes, such as management inspections, reward and improvements

Trained new employees on customer service, money handling and organizing strategies

Recorded accurate and efficient records in customer database Negotiated prices, terms of sales and service agreements Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Opened new merchandise and stocked sales floor racks and shelves Prioritized tasks and projects to meet tight deadlines Developed and implemented strategic account plans to generate new, advantageous customers.

08/2017 to 08/2019 Owner/Operator

Spielman Child Care

Managed day-to-day business operations

Enhanced operational efficiency and productivity by managing budgets, accounts and costs

Modernized instructional plans and educational approaches Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs Implemented school policies, procedures and systems to promote a safe and healthy environment

Attended professional meetings and conferences to maintain and improve professional competence

Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications

Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review

Maintained high-quality child care standards based on developmentally appropriate practices

Developed budget for center and established controls to adhere to budget. 12/2007 to 10/2017 Correctional Officer / Law Enforcement Instructor, Assistant Jefferson County Sheriff's Office

Booked new inmates into facility and processed inmates for release Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers

Led disciplinary hearings and made recommendations for sentencing Observed behavior of residents individually and in groups Completed intake paperwork, fingerprints and searches Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns

Inspected work sites and crew trucks for contraband, cleanliness and safety Escorted inmates to and from cells, court, hospitals and medical appointments Conducted routine and emergency head counts

Arranged for medical and dental care of inmates

Received and accounted for personal possessions and determined inmate work assignments

Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting

Prepared, processed and maintained forms, reports, logs, records and activity journals

Delivered inmates to work sites and returned safely by following protocols Taught in-classroom and online courses with focus on Criminal Justice and Law Enforcement degree paths

Assessed student progress and prepared reports detailing academic progress. EDUCATION

05/2022 Law (Pre-Law)

Liberty University - Lynchburg, VA

10/2009 NYS: Criminal Justice

Jefferson Community College - Watertown, Canton, NY 06/2003 Regents Diploma

Lowville High School - Lowville, NY

CERTIFICATIONS

Weapons Instructor / Armorer License -2011 Certified general topics instructor, peace/police officer academies -2010 Weapons Instructor / Armorer License -2011 FieldTraining Officer- correctional facility -2010

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