Phillip Gaziano

*** *** **** *****

Lake Mary, FL 32746

407-***-**** ad0npi@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Concentrix Corporation, Lake Mary, FL 2007 to Present

Customer Service Representative

Respond to customer calls in a professional manner and work to resolve the problem.

Ensure the resolution of customer issues concerning billing and technical difficulties.

Duties include: Bill adjustments, device troubleshooting, warranty adjustments and defuse volatile clients.

Meridian Financial Inc., Lake Mary, FL 2004 to 2009

Mortgage Broker Branch Manager

Performed general management duties and oversaw daily operations.

Managed all operations of a successful mortgage brokerage business.

Recruited, trained and supervised the work performance of a highly motivated mortgage origination team.

Ensured all state and federal compliance issues were met.

Established production goals for the organization and worked with staff to optimize productivity and efficiency.

Conducted staff development on marketing and origination issues.

Developed funding sources for mortgages.

Coordinated and supervised all loan processing functions.

Apex Lending, Inc., Indian Shores, FL 1999 to 2004

Mortgage Broker

Originated and processed mortgages.

Obtained all documentation necessary to process the loans.

Coordinated appraisals and title searches.

Handled all closings.

Freedom International Lending, Maitland, FL 1999 to 2004

Telemarketing Sales Representative

Solicit homeowners through cold calling lists to develop leads for loan officers to discuss mortgage refinancing.

Schedule followup appointments.

EDUCATION:

West Virginia University, Morgantown, West Virginia

Major – Economics

Minor – Political Science

REFERENCES: Available Upon Request

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