Patient Safety Customer Service

DR

DAISY RAMOS

ad0npg@r.postjobfree.com 845-***-**** New York, NY 10029

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Lehman College

PCT

01/2023

Lehman College Bronx, NY

CNA

06/2022

Upper East Side Rehabilitation and

Nursing Center New York, NY

Certified Nursing Assistant

01/2023 - Current

Observe and report unusual symptoms and changes to charge nurse. Assist patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Manage and maintain cleanliness of patient rooms, shared-living areas and nursing stations.

Respond diligently to signal lights, bells or intercom systems to determine resident needs.

Support non-ambulatory residents in range of motion exercises. Competent Staffing New York, NY

Competent Staffing/ Caregiver

04/2020 - Current

Assist with meal planning to meet nutritional plans. Support bathing, dressing and personal care needs. Transport clients to doctor appointments and other errands using wheelchair accessible vehicles.

Maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Administered prescribed medications on a timely basis following care plan instructions.

Chopt New York, NY

Chopt /Customer Service Cashier

10/2021 - 08/2022

Maintained high standards of cleanliness and presentation of stock room and production floor.

Greeted customers and provided friendly customer service such as recommending products to meet customer needs.

Managed inventory of produce daily.

McDonald's The Bronx, NY

General Manager

Guided management and supervisory staff to promote smooth operations. Recruited, interviewed and hired qualified staff for open positions. Summary

Education and Training

Experience

09/2017 - 05/2019 Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Built and maintained loyal, long-term customer relationships through effective account management.

Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Customer Service

CPR/BLS

Direct Patient Care

Jazmen Johnson, Charge Nurse/ Competent nursing, 929-***-****, ad0npg@r.postjobfree.com Chelsea Torres, Charge Nurse/ Competent nursing, 646-***-****, ad0npg@r.postjobfree.com Dr. Stephanie Cardona, Emergency Medicine/ Critical Care Medicine, 954-***-****, ad0npg@r.postjobfree.com Spanish:

Native/ Bilingual

Skills

References

Languages

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