WILLIAM L. VAN OYEN 314-***-**** · ad0np2@r.postjobfree.com

BUSINESS DEVELOPMENT · FINANCE

Serious contributor with keen hiring instincts and leadership results in process improvement, sales, profit contribution, and customer service. Friendly rapport builder, effective in building loyal client relationships based on helpfulness, professionalism, personal integrity, and trust. Attentive listener. Poised, persuasive communicator and presenter with a knack for adapting the message to the audience. Versatile team leader with high expectations and a supportive management style; adept at inspiring teamwork for aggressive goal attainment. Nonjudgmental, comprehensive problem solver; ready with options and alternatives that create enthusiasm for the deal. Dynamic performer with a passion for winning and a reputation for adding value.

EXPERIENCE

Dean Team Volkswagen 2018-2022

ELCO Chevrolet 2016-2018

All Star Jeep Chrysler Jeep Ram 2013-2016

Lou Fusz Automotive Group 2005-2013

Moore Automotive Group 1998-2005

Business/Finance Manager

Direct overall financial administration to assure maximum profitability. Manage financial records; monitor sales trends and analyze expenses. Interpret operating reports to identify challenges and opportunities. Guide dealer, general manager and department managers in maximizing gross profit retention; provide insights and recommendations to improve operating efficiency, sales productivity, and profitability.

Facilitate sales by providing buyers with financing options. Source and select lending partners for optimal service and profitability. Interview buyers/lessors and complete credit applications. Verify credit histories; offer financing, insurance protection, and service agreements. Prepare, explain, and execute contracts.

Developed content for print ads promoting leasing and financing programs. Sourced lending partners and negotiated financing deals. Developed and maintained outstanding relationships with lenders and customers; directed qualified buyers to sales representatives.

Business Development

Secured a portfolio of lenders accommodating various lending and credit history scenarios for automotive dealer. Worked behind the scenes to help establish operations.

Implemented team hiring concept that improved hiring outcomes by fully engaging department managers in the hiring process. Identified high-potential sales candidates and educated the sales team on strategies and tactics for enhancing profitability.

Designed financial training program for managers; delivered training on basic techniques related to productivity, profitability, and customer satisfaction.

Refined the buyer qualification process to gain key information needed to influence buying decisions.

Profit Improvement

Restored profitability to department with reliable positive cash flow in an under-performing dealership.

Play an active role in the sales hiring and training process of sales management and sales professionals in upgraded sales presentation techniques.

Trained secondary finance manager, pushing profits up 30-40% to historic levels.

Consistently achieved more than 20% revenue growth and the highest profits.

Customer Satisfaction

Customer Satisfaction Index (CSI) above 93%. Finance and Insurance Department maintained 90+ CSI.

EDUCATION

Bachelor of Arts

Marketing/Management, Southeast Missouri State University

Missouri Licensed Finance and Insurance Agent