Traci Linn Sudduth

Tucson, AZ

ad0no1@r.postjobfree.com

520-***-****

Work Experience

Claims Adjuster – Automotive

GEICO - Tucson, AZ

March 2023 to Present

I take incoming calls from customers to file new claims, review claims, resolve coverage issues, resolve liability, schedule inspections and repairs, schedule rental cars and tows. Work pre-existing claims to completion. Work with customers to resolve their concerns and guide them through the claims process. Research and investigate claims to resolution. Provide excellent customer service. Work through intense situations with a variety of customer situations.

Licensed Insurance Producer Property & Casualty and Life and Health - Agency Representative

State Farm Insurance - Tucson, AZ

February 2022 to February 2023

I put together quotes for insurance products off of computer leads, live calls and cold calling. Answered questions and offered products that would be beneficial for my clients. I follow up on quotes, make revisions and answer questions. Follow warm leads as well as cold calls. Bind applications, accept payments and provide proof of insurance to clients. Service preexisting policies. Accept regular payments. Answer inbound calls. Other duties as assigned.

Agency Consultant - Licensed Insurance Producer Property & Casualty

Allstate Insurance, The Raeschell Ortiz Agency - Green Valley, AZ

August 2021 to February 2022

I made cold calls to current and ex-clients to solicit insurance. Bound policies and serviced existing policies. Answered incoming calls and helped walk in customers. Other duties as assigned.

Independent Consultant, Inspector, Auditor and Merchandiser

Self Employed - Sahuarita, AZ

October 2014 to Present

I am currently registered with various companies that hire Independent Contractors, Consultants, Merchandisers and Auditors. I complete regulatory work on a temporary basis. My job is to collect specific data and media, transcribe reports and audio files and transmit them for review and submission to the contracting company. I also have contracts where I am tasked with placing various items in assigned locations and reporting back to the contractor.

Customer Service Representative

Alpine Access - Denver, CO

October 2008 to September 2009

I was hired by Alpine Access to take inbound calls on behalf of American Express Credit Cards. I would assist card holders with questions about their credit cards, fraudulent activity, payments, reward points and using points to purchase various prizes and promotions. I would also help them find ways of earning more points by shopping, dining or staying at preferred vendors in the network. I would file claims on disputed or fraudulent charges. I would also issue new cards for cardholders who had lost or had cards stolen, those who had opened new accounts or those who added new users to their account. This job was a work at home position. I would sign in on my home phone, a computer they provided and my personal computer each day to do this job.

Floor Supervisor, Cashier, Merchandiser, Florist and Cultural Committee Chairperson

Fry's Marketplace aka Kroger - Sahuarita, AZ

October 2007 to May 2008

Floor Supervisor: I accommodated customers as they approached the front-end of the store to checkout. I filtered customers to shorter lines, self-checkout or even opened my own lane in order to check them out.

Cashier: Scan or enter codes into Point Of Sale system to track grocery or miscellaneous items the customer wishes to purchase. Kept a clean and trash free work area.

Merchandiser: Gather stock from back warehouse area and stock shelves, end caps and other areas per plan-o-gram. Rotate stock so oldest is in front and newer products are moved to the back. Face product so they all line up straight across the entire aisle.

Florist: Work the floral department counter area. Set out flowers in groups of a dozen to fill bunker cooler unit. Set out plants and put together arrangements as per orders taken. Set up helium for balloons. Added stock into floral freezers for temporary storage.

Cultural Committee Chairperson: I was selected to be the Chairperson of the Sahuarita store. I was charged with working with each department and each of the employees to encourage respecting diversity and how we all can use our strengths to work better together.

High Risk Collector

Citibank Credit Card Services - Tucson, AZ

September 2005 to November 2006

I placed outbound calls to credit card holders that were delinquent on their charge accounts for 30 days or more. Outbound calls were placed by an Auto-dialer. Because of my high rate of payments, I was placed on high-risk collections where customers would charge high balances and not make any or almost any payments to their accounts. I would offer assistance to cardholders in order to get them to make payment arrangements or a payment to bring their account current. I would use various tools to work with people to minimize loss to the company. I was also placed on the Skip Tracing Desk. While in High-Risk Collections, I would research other means of contact for delinquent cardholders. Our searches would many times lead to family members, friends, new addresses, or phone numbers. I was also nominated and placed on the Special Events Committee. I would help organize celebratory events to recognize the special efforts of an employee or a group of employees.

Reservations Representative

American Airlines - Tucson, AZ

October 2000 to October 2001

Answered incoming calls for reservations, American Advantage, flight information, reservation cancellations or changes while adhering to preset call metrics. I also made outbound calls to alert passengers of flight changes or cancellations. Assisted with training and employee recruitment by volunteering for extra shifts outside of my normally assigned responsibilities. I also served on the employee panel that traveled to St. Louis, MO, following the purchase of assets from Trans Worldwide Airlines or T.W.A. We worked to make the transition as seamlessly as possible to help their employees learn and eventually be able to change everything T.W.A. over to American Airlines. The Tucson panel was one of five panels assigned to do the transition.

Reservation Information Systems Coordinator

American Airlines - Tucson, AZ

July 1998 to October 2000

My major job function was to gather data pertinent to the function of the Tucson, Arizona call center. I would create management reports showing call requirements, an employee’s individual statistics, operational output and shift performance metrics. I was required to update each individual employee's call metrics through coaching reports, supervisor reports and their attendance and operational adherence. I was tasked with updating the corporate employee information system on a daily basis for daily, monthly and annual reporting. Used company specific software as well as Word, Excel, Access, PowerPoint and Outlook.

Executive Secretary/Administrative Assistant

Tucson Centers for Women and Children - Tucson, AZ

September 1997 to June 1998

Performed secretarial functions for the Executive Director of a domestic violence agency. Processed mail, incoming donations, correspondence, deposits and bank transactions, office supplies, payroll, accounts receivable, accounts payable and other duties as assigned. Use of Microsoft Office Suite programs and QuickBooks.

Accountant I and Sales and Use Tax Accountant

Kaire International, Inc. - Longmont, CO

October 1994 to August 1997

Accountant I: I performed account reconciliations, journal entries and deposit logs on a daily basis. I tracked income for over 100,000 independent associates and issued yearly 1099-MISC forms for income tax purposes. Withheld backup withholding for Independent Associates without W-9 tax forms on file. Worked with Accounts Payable, Accounts Receivable and collections. I oversaw one employee. Sales and Use Tax Accountant: I was responsible for submitting Sales and Use Tax returns on a monthly basis to each state requiring filing. Training and experience using Vertex Sales and Use Tax software.

Education

Career Based Education in Life and Health Insurance Producer Licensing

Kaplan University

October 2022 to January 2023

Career Based Education in Property and Casualty Insurance Producer Licensing

Kaplan University

August 2021 to November 2021

Associate in Arts (AA) in Business Management and K-8 Education

Pima Community College - Tucson, AZ

August 2003 to October 2006

Bachelor in Arts (BA) in Business Management – Course work only

University of Phoenix - Tucson, AZ

October 2003 to March 2004

High school or equivalent in High School

Longmont High School - Longmont, CO

August 1990 to May 1991

Contact this candidate