Robert L. Minor Phone: 708-***-**** Email: ad0nng@r.postjobfree.com Page 1

Employment History

■ Retail Merchandising Representative. 02/2023 to 05/2023 — Crossmark, Plano, TX Self-managed, maintaining the continuity of the magazine program at the checkout fixtures, (stocking & rotating), as well as in-line fixtures. Ensured the continuity of impulse-buy programs. Managing backroom inventory and cycle counts. Establishing trust and building relationships.

■ Merchandising Execution Representative. 08/2022 to 02/2023 — Home Depot Store, Vernon Hills, IL A member of a team but self-managed . I maintained : 1.) continuity of checkout merchandise fixtures, ( stocking & rotating ); 2.) vendor displays and corporate merchandising department planograms ; 3.) bay integrity creating a more "shoppable" bay. Performed: 1.) merchandise cut-ins; 2.) Whole aisle or area resets; 3.) down-stocked "ones and outs".

■ Caregiver. 04/2020 to 04/2022 —

In-Home Caregiver from First Dementia Diagnosis to Hospice Stages. Through the progression of dementia, cared and prepared food and other services for parent.

■ Store Manager. 09/17 to 03/20 (COVID-19 related Store Closing) — Xtreme Hockey and Lacrosse LLC,

Vernon Hills IL at Glacier Ice Arena.

Worked independently and without supervision and full trust of store owner to manage daily operation of small hockey equipment store; including cash-handling, expert sales, growing repeat skate sharpening service; as well as developing relationships with clients. Closed register receipts and credit card transactions.

■ Store Manager & Assistant Retail Store Manager. 10/12 to 7/17 —

American Mattress, Addison IL. Dedicated.

As Interim Store Manager, increased sales 200% in an under-performing retail mattress store, achieved budget for first time in12 months. Practiced and honed: (a) greeting, (b) qualifying, (c) presenting,

(d)

affirming

and addressing objections, (e) Presenting again, (f) assuring, (g) closing. Exceptional performance providing floating coverage for assigned company stores ̶

identified by Store Managers as “the

floater I most want to cover my store”. Consistently surpassed store appearance and floater's performance objectives, especially with regards to maintaining profit margin.

■ Retail Merchandiser. 5/09 to 11/12 —

Crossmark Inc, Lombard IL (client: Mead Johnson).

Selected for position as Dedicated Merchandiser for top-ranked CPG client re-introducing product line-up in grocery, big box retailer and pharmacy chains. Recognized by supervisors for ability to “get things done” through local store management, especially end cap acquisition and display building. One of the two top achievers in number of stand-alone displays built.

■ In-Store Retail Merchandiser. 11/07 to 4/09 —

Crossmark Inc. Tampa FL (client: Home Depot).

Whole aisle resets and remodels and built displays while working on a team. Merchandising Action Plans

and Planograms were followed in detailed fashion.

■ Scheduler / Customer Service. 10/05 to 3/07 —

Overhead Garage Door of Tampa Bay, Tampa FL (clients ranged from general public/end user to professional home builders). Scheduled residential service appointments and work for three service technicians, three retrofit installers, and four installation crews across a six-county area ̶

successfully managed duties during unprecedented

growth period. Provided professional phone support related to customer problem-solving / troubleshooting. Managed walk-in traffic at counter and accessory sales.

■ Documentation Specialist. 8/03 to 8/05 —

Nokia Mobile Phones, North American Technical Support Call Center, Tampa FL (assisted internal customers).

Reliably authored and published technical documents to the company intranet. Content ranged from simple

“how-to” questions to complex solutions. This was a critical and highly visible position. Achieved one of the highest email and in-call quality scores in

the department. Scores measured ability to qualify the issue, present options, and provide accurate solutions. Worked in html formats and published to the web.

■ Level 1 Technical Support / Warranty Representative. 12/02 to 9/03 — Nokia Mobile Phones, North American

Technical Support Call Center, Tampa FL (assisted end users). Achieved high scores for quality customer phone support. Handled calls regarding warranty questions and phone operation issues. Issues included extraordinarily complex descriptions of technical features and solutions. Met quotas for sales of add-on accessories. Robert L. Minor Phone: 708-***-**** Email: ad0nng@r.postjobfree.com Page 2

■ Financial Services Representative. 1/01 to 7/02 — T-Mobile Call Center, Tampa FL (phone plan subscribers). Handled incoming collection calls from subscribers with past due to severely delinquent accounts. Maintained above average quality scores while explaining alternative actions to bring account up to date.

■ Outside Sales / Customer Service. 2/98 to 9/00 — Serigraphic Arts Inc., Tampa FL (client: major accounts). A major screen-printer on plastic & vinyl substrates. Decals, overlays, Backlit and opaque signs, POP, among many other applications. 4-color to single color. All services were completed in-house. Demonstrated ability to increase account volume Through Outside and Inside Sales Skill; Understood and disseminated specifications to Production.

■ Production Coordinator / Customer Service Representative. 4/90 to 6/97 — Hillsboro Printing Company, Tampa FL and Feather Fine Printing, Tampa FL.

Managed on time deliveries of traditional offset and on-demand print products ̶ achieving 98% on-time and 95% quality rating. Assumed ordering management responsibilities for a major customer which was critical to re-acquiring contracts. Handled kitting and fulfillment programs besides printing project for

■ Part Time Dairy Department Clerk/Assistant Department Head, 11/00 to 4/09 — Publix Food Markets, Tampa FL Ordered shipments from OOSs and safety stocks, stocked back stock to shelf, faced and organized refrigerated compartments. Also, helped with beer section. Major Qualifying Characteristics & Executables

■ Demonstrates an outstanding, professional presence with guests / prospective customers in person, over the phone, or through written contact.

■ Understands critical importance of gross profit margin (selling up-grades, accessories, and warranties while avoiding excessive discounting).

■ Understands consultative selling techniques (understanding customer’s focal needs and true objections).

■ Excellent ability to explain specific features in terms of benefits or to describe how something works to clients or colleagues.

■ Always strives to become a subject matter expert.

■ Proven ability to “de-escalate” issues while adhering to company policies and without over-promising results.

■ Understands critical value of appropriate follow-up.

■ Capable of interacting with all types of customers: wholesale to retail; and all demographics.

■ Believes in delivering timely information, or specifications, to internal customers: supervisors and peers. department managers and staff.

■ Trains others in the use of important resources.

■ Understands the importance of accurate and detailed data entry, activity reporting and record keeping.

■ Proficient in learning and using required software including intermediate-plus talent with Microsoft Office applications.

■ Proficient proofreading and writing abilities.

■ Understands critical importance of meeting deadlines.

■ Self-motivated, goal-oriented, quota-driven, and able to self-manage to succeed. Education

Miami University, Oxford Ohio

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