Software Systems Process Improvement
Resume:
BEVERLY M. HAYWOOD TITUS
**********@*****.***
SUMMARY OF QUALIFICATIONS:
A dedicated, hard working professional with over 20 years of Administrative experience. Ability to communicate successfully with individuals at all levels of an organization. Experience working in an environment that demands frequent changes that supersedes other priority. Strong analytical and problem solving abilities simultaneously detail oriented cognizant. Adapt at prioritizing action items, anticipating conflicts, and proactively executing any necessary resolutions. Known for maintaining confidentiality with complete discretion and diplomacy. Sense of humor with willingness to give 200% to get the job done. Proficiency in Word, Excel, PowerPoint and Outlook, and other proprietary software systems.
PROFESSIONAL EXPERIENCE:
Robert Half/Healthy America
General Clerk
2023 - 2023
Work up APL Errors and Changes
Bank Drafts Summary– Close Accounts, NSF, Not Authorized, Stop Payments - email members on why their payments didn’t go through
Email members itemized bills and claim forms
Educate members on how the Gap Supplement plans work
Create and Email 1 year Anniversary, Cancellation letters
General clerk duties – answering phones, greeting clients, customers and vendors Goodwill Fort Worth
Compliance Specialist/Administrative Receptionist
2022 – 2023
Track and respond to complaints
Maintain records of compliance activities
Billing/invoicing (monthly)
Communicate with government agencies
Prepare and file compliance reports
Maintain the financial ledger daily
Answer phone and direct to the proper channels
Make sure the schedules are in order for the day
Calendar update daily
Talk to potential clients of the service that GoodWill have to offer HealthEquity
Member Service Specialist
2021 - 2022
Assisting team leaders through disciplinary action process for respective team members
Proactively identify opportunities to identify and implement process improvement and drive efficiencies
Determines the customer service teams’ performance through regular evaluations. Addresses and minimizes issues including but not limited to attendance, interpersonal conflicts in the workplace and individual performance gaps through coaching and counseling. Collaborates with team leaders to take corrective action as necessary. Abacus Service Corporation/Tarrant County Public Health (Temp Agency)Data Entry Clerk/Front Line Registering/Hotline Receptionis
2021 – 2022
Receives, reviews, and forwards incoming documents and deliveries. Advises customers of completeness of documents and records
Prepares and scans department files and records.
Types forms, memos and letters as needed.
Assembles and compiles basic data for reports or presentations from established sources as directed
Answers telephones and refers to appropriate person or takes messages as needed Signify Health
Member Engagement Coordinator
2017 – 2021
Handles outbound calls placed by the telephony system to Medicare and/or Medicaid.
Health plan members to offer, explain and schedule a free in-home health risk evaluation.
Follows the approved script when discussing health risk evaluations with potential member
Ensure member understands and is comfortable with the terms of the evaluation/answer.
Presents a positive and professional face to clients, health plan members and workforce
Leverages Signify systems to schedule providers to conduct in-home member health risk
Evaluations or other mutual agreed upon place; schedule providers presented
System within the assigned geographic area with appropriate time and distance between
Adjusts and reschedules appointments with both members and contracted providers
Requested; ensure cancellations and reschedules are recorded accurately and therefore
Communicated to the appropriate parties internally EDUCATION:
University of California at Santa Barbara
Internship Program (Low-income subsidy Program)
Long Beach State Department of Corrections
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