Customer Service Event Coordinator
Resume:
FLAVIA
GUIMARÃES
CAVANAUGH
*****************@*****.***
FLORIDA
Bold Profile
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
PROFESSIONAL SUMMARY
Elite Air - USA - Corporate Flight Attendant 91/135 NY • 12/2022 - Current
Contour Airlines - Corporate Flight Attendant 91/135 USA • 07/2022 - 01/2023
CRJ, Embraer 135/145.
Childcare Specialist
03/2017 - 01/2022
Mojo Catering - Event Coordinator
08/2017 - 07/2021
Líder Signature - Corporate Flight Attendant 91
Brazil • 03/2013 - 02/2016
WORK HISTORY
Provide the highest and most exclusive service to passengers, with elegant world cuisine services, privacy, comfort, and security.
•
• Global, Falcon, Gulfstream.
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights. Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
•
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
•
Planned and coordinated large private events, selecting vendors, food and beverages, and decorations for each event
•
Served guests at events in a professional and friendly manner to ensure guest satisfaction.
•
Delivered top-notch, attentive in-flight support to passengers and resolved issues and emergencies as they arose
•
• Instructed passengers on regular and special safety measures
• Advised junior crew members on customer service and flight safety SKILLS
10+ years of Flight Attendant and
Flight Safety Instructor
•
Experience in the airline industry
utilizing polished and
professional interpersonal skills
while serving
•
Passengers and working with
flight crews. Experience
interacting with senior level
executives and maintaining
•
Control of aircraft and cabin
environments. Strong
interpersonal communication,
mentoring, executive
•
Planning, teaching, and customer
service skills.
•
• Proficiency in
Microsoft Office (Word, Excel,
PowerPoint). CPR
•
• Certified.
• Administer First Aid
• Check Luggage
• Social Perceptiveness
• Conflict Mediation
• Fire Extinguishers
• Customer Care
• Safe Environment Planning
• Beverage Service
• Safety Demonstrations
• Aircraft Emergency Reports
Emergency Procedures
Knowledge
•
• Service Quality
• Relationship Management
• Safety and Security Procedures
• Critical Thinking
• Emergency Care
• Company Guidelines
• Crew Resource Management
• Evacuation Procedures
• Conflict Resolution Techniques
• Hospitality Service Expertise
• Detailed Meeting Minutes
• Customer Satisfaction
• Food and Beverage Service
• Coaching and Training
• Creative Solutions
• Crew and Passenger Safety
• Training Junior Team Members
• Guest Services
Emergency Situations
Management
•
Flight Safety
Savannah, GA • 04/2022
UNIP University
Brazil • 12/2009
Bachelor of Laws: Law / Family And
Criminal
Aviation School
Brazil • 07/1995
GF
EDUCATION
Corporate Cabin Attendant
Recurrent Course – FlightSafety
International 04/2022 AHA First Aid
CPR AED Refresher Course –
FlightSafety International 04/2022
Heartsaver First Aid CPR AED
Certification – American Heart
Association 04/2022
CERTIFICATIONS
ITAC Aviation School - Flight Safety Instructor
02/2011 - 09/2012
GF Aviation School - Flight Safety Instructor
Brazil • 05/2009 - 12/2011
Office of National Scholarship - Secretary, Bilingual Secretary 01/2003 - 12/2004
GOL Airlines - Flight Attendant
Brazil • 09/2000 - 10/2001
Southern Air Transport TAM - Flight Attendant
03/1997 - 09/2000
management best practices and techniques.
Taught courses in flight safety, first aid, aeronautical law, and social etiquette.
•
Taught over 20 courses in flight safety, aeronautical law, social etiquette, and first aid.
•
Coordinated domestic and international travel and assisted authorities with interpretation and administrative tasks
•
Organized activities with different assistants, secretaries, production managers, and private suppliers.
•
Participated on GOL's first crew as well as a crew instructor for flight attendants
•
Contributed to the company's authorization and approval by ANAC, Brazil's National Civil Aviation Agency
•
Performed all flight service operations in accordance with established standards, policies, laws, and regulations
•
Provided emergency medical assistance (CPR and basic first aid) to assist passengers in distress.
•
Served as member of the first crew to fly the Airbus 330 for international flights
•
Achieved the “Melhores e Maiores” (Best and Biggest) award by Exame Magazine for 3 consecutive years
•
Trained for the presidential flights of former President Fernando Henrique Cardoso
•
Participated in training and retraining courses offered by TAM focused on protocols and professional etiquette.
•
. Trained to be part of the President of Brazil's flight team from. Etiquette instructor.
ADDITIONAL INFORMATION
Portuguese English
LANGUAGES
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