Project Manager Software Implementation

John Dawd

904-***-**** Sanford, FL ***** ********@*****.***

TECHNICAL SUMMARY

•Highly skilled project manager with track records of leading scaled enterprise projects from inception to deployment

•Certified SAFe Advanced Scrum Master (SASM) and expert in leading Scrum train and waterfall project teams

•Excellent management and communication skills with business stakeholders, clients, vendors, and IT leadership

•Promote Scrum values and coach team members to best scaled Agile practice and lean incremental development.

•Experienced in complex implementations and manage multiple projects simultaneously with multi execution teams.

•Proven records in completing projects from inception to deployment with quality and within budget and timeline.

•Strong understanding of the SDLC process for software implementations using waterfall and Agile methodologies.

•Well organized to plan, maintain and report on project status and development teams performance and budget.

•Ability to manage international projects, teams and stakeholders with budget up to $10 Million.

TECHNICAL TOOLS

Systems and Development Languages:

SAP S/4 HANNA, React Native, Fiori, SAP HCM/HR, PeopleSoft HCM & ERM, Informatica, PEGA CRM, Microsoft Dynamics CRM, Oracle CC&B, MDM, SAP Business Objects, MS-SQL, HTML, API, XML, Java, .NET and PHP.

Applications:

Jira, Confluence, Azure DevOps, Zephyr, Rally, GitHub, VersionOne, GitLab/DevOps, Jenkins, ServiceNow, SharePoint, Outlook, Zoom, IBM-Lucid, MS-Teams. MS Office suit (Word, Excel, PowerPoint), MS Project, Visio, Google Docs Editor Suit, and Smartsheet

PROFESSIONAL EXPERIENCE

Mindset Consulting LLC. Jan 2022 – Aug 2023

Sr. Agile Delivery Manager – Scrum Master @ Cargill & Novocure

•Responsible for delivering a complete quality project from inception to production within budget and timeline.

•Developed and maintained project, resource, and budget plans and mitigated risks and tracked scope changes.

•Delivered complex innovative global solutions using APIs to integrate SAP S/4 with Native React and Fiori.

•Collaborated with the product owner to ensure user stories match the project scope and flag any requirement creep.

•Using Jira and Azure DevOps to conduct the Agile ceremonies and coach the team on scaled SAFe best practice.

•Empowered teams for self-organized state and continues improvement to optimize quality/development performance

•Coordinated with product managers to scrutinize the completed features/milestones at the end of each sprint.

•Regularly meet with project sponsors to review the progress update and to ensure on-track timeline and budget.

•Managed multiple teams with onshore and offshore resources for faster development and on-time and within budget.

•Collaborated with other functional teams to manage the release components including database and SAP security.

The Select Group (TSG) Oct 2021 – Dec 2021

Sr. Agile Project Manager @ Freeman Company

•Managed multiple innovative development projects for live webcast events planning with viewers analytics.

•Conducted Scrum ceremonies and coached project team on lean, scaled Agile framework according to SAFe.

•Utilized Jira, ADO, Rally and MS Project to forecast and report project progress and collaborate with stakeholders

•Worked remotely with onshore and offshore scrum teams to deliver AWS products to forecast live virtual events.

•Planned and managed project plans, roadmap, and the budget for each project and coordinated the release activities.

•Primary focus on identifying project risks and promptly informing leadership and defining risk mitigation plans.

•Coached scrum teams to achieve self-managed state and encouraged out-of-box innovative and unique development.

•Worked with product managers to relentlessly improve the performance of our products with the latest technology.

Opes Solution Inc. Apr 2020 – Sep 2021

Sr. Agile Project Manager @ Florida Blue

• Managed invovative complex projects with cross functional Agile teams to develop virtual and hybrid trade shows.

•Used Jira and confluence to manage/collaborate with multiple development teams to build three required components of the project (Ecommerce to collect payments, virtual interactive show and viewers analytics).

•Conducted Scrum ceremonies and coached project teams on lean, scaled Agile framework according to SAFe.

•Maintained and managed the project plans, roadmap, and the budget by milestone and coordinated the release activities.

•Managed resource plan as required by the project for sharable IT resources to ensure budget and on time delivery.

•Successfully execute projects and collaborate with product owners to ensure the backlog match to project scope.

•Coached scrum diverse teams and encouraged them for continuance improvement and self-organized state.

•Measured and monitored tems progress to ensure application releases are delivered and exceed expectations.

Pyramid Consulting Inc. Apr 2019 – Feb 2020

Sr. Agile Project Manager @ Verizon

•Managed multiple Finance Data Governance projects to integrate Master Data update process with legacy systems

•Conducted PI planning using Rally and coordinating dependencies with other teams to ensure on-time delivery

•Coached leaders, teams and Scrum Masters in SAFe lean scaled Agile practice to drive continuous improvement

•Coached Scrum Masters to perform Agile ceremonies including stand-up, sprint planning/review and retrospective

•Coached the Dev teams and monitored their progress by sprints to promote different ideas to improve performance

•Collaborated with internal customers to implement data governance workflow and approval processes using Collibra

•Managed infrastructure and upgrade projects to migrate the Collibra platform from on premise to cloud based AWS

•Implemented the production support ticketing system for internal clients to ensure expedited support and resolution

•Working on adding Data Quality capability to Data Governance Solution team to improve the Finance data quality

Strategic Staffing Solutions (S3) Feb 2018 – Nov 2018

Sr. Project Delivery Manager/RTE @ Express Scripts

•Responsible for delivering enterprise project on-time, on budget, and meeting functional and quality specifications.

•Utilized data radiators to optimize end-to-end ART of business value and manage business roadmap and releases.

•Managed the deliverables of 5 scrum teams and coordinated the dependencies with external cross-functional teams.

•Mentored Dev teams to achieve self-organized state and use creativity in driving DevOps continues improvement.

•Empowered the team to make decisions choosing innovative solutions and shielded them from external distractions.

•Utilized Jira data to monitor team velocity and cycle time to compare planned Vs. actual progress and mitigate risks.

•Collaborated with Product Owners during Sprint Planning to detail and prioritize User Stories in Product backlog.

•Facilitated PI planning including Sprints estimation and teamed with stakeholders to identify MVPs with most ROIs.

•Developed enterprise level plan and burn down charts by Sprints and Epics for each team using Jira reports suite.

•Communicated biweekly and monthly progress update reports with IT leadership and business project stakeholders.

•Optimized automated testing to reduce development cycle time by 22% and improved production quality by 18%.

Cognizant Technical Consulting Jan 2016 – Feb 2018

Sr. Project Manager/ Scrum Master @ FP&L Field Services Nov 2016 – Feb 2018

•Provided leadership and coached the development teams in best Agile practice to maximize quality deliverables.

•Facilitated daily stand ups and collaboration meetings to ensure the teams are fulfilling the Sprint commitments.

•Conducted Agile ceremonies including sprint planning, product backlog refinement and sprint retrospective meeting.

•Collaborated with Product Owners and development teams to prioritize and estimate story points in each Sprint.

•Utilized Jira JQL to build portfolio, program, and epic matrix reports to support PMO for future project planning.

•Managed the implementation of a cloud-based SaaS application and documented the changes to the project scope.

•Managed the in-house implementation of real-time reports and dashboards suite for field service management.

•Supported the Microsoft Dynamic CRM upgrade from release 2011 to 2016 and defining the testing strategy.

Project Manager/ Scrum Master @ FP&L Customer Care Center Jan 2016 – Nov 2016

•Responsible for managing vendor-based applications and maintaining the project budget and project communication.

•Led a shared solution with in-house and vendor development teams in Kanban methodology and mitigated risks.

•Maintained the physical Scrum board to radiate development team progress update and shared reports to leadership.

•Collaborated with Product Owners to define the business objectives and prioritize the user stories for each sprint.

•Coached the Product Owner in best practice for writing User Stories with clearly defined Acceptance Criteria.

•Collaborated with the vendor technical team to promote the Agile methodology and acclimate to Agile ceremonies.

•Utilized Jira reporting tools to coach the Dev team on continues improvement in incremental software development.

Digital Risk May 2015 – Oct 2015

Project Manager/ Scrum Master

•Promoted the Agile methodology to implement cloud-based PaaS to customize mortgage origination application.

•Collaborated with line of business to identify new enhancement ideas and jointly defined the technical resolutions.

•Facilitated biweekly Sprint planning and coordinated weekly user story refinement sessions with Product Owner.

•Conducted daily standup meetings to ensure the Dev team is meeting sprint commitment and remove impediments.

•Coached the team to self-organize and promote test automation to improve the quality of incremental development.

•Coordinated with Product Owner during backlog grooming to ensure meeting standards of Definition of Ready.

•Communicated team progress and dependencies status to ART Scrum Masters during scrum of scrums meeting.

Orlando Utility Commission Nov 2013 – Mar 2015

Project Manager

•Developed current state documentation and defined the project scope for Oracle CC&B implementation plan.

•Coordinated with stakeholders and project leadership to define business requirements in the new system designs.

•Developed detailed project plan and forecasted weekly progress updates to project leadership and project sponsors.

•Overseen the CC&B blueprint plans and mapped the systems integration design to limit risks and impediments.

•Successfully completed the implementation of the Pre-Pay utility service program that integrates a SaaS vendor application” MyUsage” with the existing PS-ERM billing system and automated meter read systems.

SGS Technologies Mar 2012 – Nov 2013

Project Manager @ JEA Oct 2012 – Nov 2013

•Developed the plans for integrating SaaS Pre-Pay solution with existing billing system Oracle CC&B.

•Managed all aspects of the implementation process and planning the solution from inception to conception.

•Collaborated with SMEs from different work streams to define the business requirements and ensure accurate billing

•Developed system design with Visio workflow for integrating the solution to the current utility billing system.

•Maintained the project plan according to change requests and communicated the updates with stakeholders.

•Coordinated the efforts with offshore development and testing teams as well as the onsite UAT evaluations.

•Tracked key milestones and adjust project plans, budget and resources as needed throughout the life of project.

•Communicated progress updates to stakeholders and mitigated implementation risks and kept project within budget.

Project Manager @ Contec LLC. Mar 2012 – Oct 2012

•Acted as primary point of contact on client site (Matamoros, Mexico) to manage the implementation of custom Warehouse Management System with shipping, packaging and receiving modules to replace two legacy systems. resulted from two American based companies’ recent merger with servicing facility in Mexico.

•Developed the project plan and scope documents as well as the timeline, resource requirements and budget.

•Documented business and functional current state and recommendations for future process improvements.

•Built the detailed project plan with timeline for milestone delivery and coordinated with offshore development and testing teams to ensure on-time delivery and reported progress update to client management.

•Responsible of ensuring the quality and milestones time delivery to the client by working closely with the development technical lead and the client’s stakeholders to ensure meeting all requirements and functions.

•Cooperated with various business teams during end-to-end and UAT testing and trained end users for Go-Live.

L-3 Communications Oct 2009 – Jan 2012

Intelligence Analyst @ DOD

Convergys Corporation Jan 2004 – Sep 2009

Conversion Manager - J&J SAP HRM project

Interface Development Manager - DuPont SAP HRM project

Report Development Manager - Corporate reporting

Sr. Business Analyst/QA – State of Texas HRM project

Sr. Business Analyst/QA – State of Florida HRM project

The City of Jacksonville Sep 2001 – Jan 2004

Civil Service - Sr. System Analyst – IT Division

Party City Corporation - Rockaway, NJ Dec 2000 – July 2001

Sr. Business Analyst – POS Enterprise Reporting

Chase Manhattan Mortgage Corp. - Edison, NJ Apr 1997 – Dec 2000

IT System Analyst & Quality Assurance Lead

EDUCATION AND TECHNICAL CERTIFICATIONS

SAFe Advanced Scrum Master Certification – SASM 4.5 2017

Alliance Scrum Master Certification - CSM 2016

Project Management Certification - PMP 2008

Advanced Computer Training - Jacksonville, FL 2002

Web Technology Development and Custom Database Management

Chubb Institute - Woodbridge, NJ 1999

Client/Server and Data Warehousing

Cittone Institute - Ramsey, NJ 1995

Computer programming and software development

Ain-Shams University - Cairo, Egypt 1986

BS Degree in Accounting and Business Administration

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