OSA AGHO

214-***-**** ad0nlk@r.postjobfree.com

www.linkedin.com/in/osaagho/

PROFESSIONAL SUMMARY

A highly motivated professional with 8+ years’ experience as an Agile Expert/Team Coach and 10+ years total IT experience. Proven expertise and ability to increase reliability, maximize productivity, and foster relentless improvement. Highly skilled in helping teams to become matured and high performing in multiple Agile environments including SCRUM, XP, SAFe and Kanban. Technical hands-on experience in Data Analysis with Microsoft SQL, SSRS and Power BI. Solid experience helping teams and programs to improve productivity and self-management through effective Agile leadership, Mentoring, Coaching and Facilitation.

SKILLS/TOOLS

Agile Methodologies (Scrum, Kanban, Lean), Team Facilitation, Coaching, Mentoring, Change management, Stakeholder management, Leadership Engagement, Team Building, Release Management, Risk Management, Change Management, Quality Assurance, Agile Product Management, Systems Analysis & Design, Process Improvement, SDLC and Full-Cycle Projects, TDD, BDD, Microsoft Office Tools: SharePoint, Teams, SQL Azure Dev Ops/Team Foundation Services (TFS) JIRA Confluence Burnup & Burndown charts Data & Business Analytics Feature Mapping, Story Mapping.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of TX Feb 2022 – Present

Agile Coach

Key Responsibilities:

●Facilitated Agile transformation for 30+ teams, fostering a culture of adaptability and continuous improvement.

●Championed Agile best practices and provided ongoing support to teams, promoting self-organization and empowerment.

●Coached teams in Agile methodologies, including Scrum, Kanban, and Lean, to optimize processes and drive project success.

●Conducted workshops and training sessions to introduce Agile principles and practices to stakeholders, creating a common understanding of Agile concepts.

●Implemented Agile metrics and reporting systems to measure team performance and identify areas for improvement.

●Collaborated with cross-functional teams to establish and refine Agile frameworks, promoting alignment and effective communication.

●Guided product owners in refining backlogs and prioritizing work, ensuring value-driven development.

Blue Cross Blue Shield of TX June 2019 – Feb 2022

Scrum Master II

Key Responsibilities:

●Coach multiple Agile Teams to deliver value to the business from Project Initiation through delivery of final product and release using the SCRUM framework

●Facilitates backlog refinement sessions and Ensures team maintains a healthy backlog of READY user stories.

●Participates in the Scrum of Scrums and coordination of dependencies. Collaborated with other Scrum Masters within the Agile Release Train (ART) and escalate impediments and risks to the RTE that cannot be resolved at the team level via Scrum of Scrums and other channels.

●Coach multiple and distributed on-shore/off-shore scrum teams on story sizing, estimation, Definition of Done and Ready.

●Facilitates all scrum events including refinement, daily scrum, sprint review, retrospectives, and sprint planning meetings.

●Working with the Change Advisory Board (CAB) by coaching the teams to ensure planned releases meets system quality standards and that Change Request and other documentations are in place prior to production releases.

●Promote an empowered, self-management, collaborative, multidisciplinary team environment that fostered shared ownership, creativity, and innovation.

AGILE SENTINEL LLC Feb 2017 – Jun. 2019

Scrum Master

Key Responsibilities:

●Coach multiple Scrum teams responsible for delivering multi-platform compliance projects in the financial services/banking sector.

●Facilitated Agile events: Product grooming, sprint planning, sprint review, sprint retrospective, daily standups, and release planning events.

●Manage agile artifacts, product backlog, sprint backlog, burndown charts and velocity in Jira Software

●Support the Product managers and technical teams to define requirements for new and existing system modifications, prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders.

●Enable visibility and transparency for core teams and stakeholders. Proactively communicating sprint status, issues and risks to stakeholders and senior leadership team,

●Successfully transformed the team’s waterfall mindset to Agile by developing 40+ effective training materials for teams to understand Agile delivery,

●Lead in defining and deploying new product development and quality processes,

●Ensure effective and efficient collaboration between team members and project stakeholders thereby fostering quality communication within multiple scrum teams,

●Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team,

●Empower the team to make system and process improvements captured in sprint retrospective meetings

GREENPEG ENGINEERING July 2015 – Feb. 2017

Scrum Master

Key Responsibilities:

●Facilitated project kick-off meetings with internal staff and key stakeholders to ensure responsibilities were well communicated.

●Worked collaboratively with project managers in tracking status of projects and ensuring features are delivered in timely manner.

●Coordinated development plans with internal engineers, estimators, and project managers.

●Analyzed existing processes and made recommendations for improvements based on Scrum practices such as planning poker to the development team.

●Worked closely with leadership team in identifying team initiatives for upcoming quarters and resources required to deliver.

●Implemented the use of Idea Board in capturing action items in Retrospective.

●Worked closely with development team to ensure testing is conducted in all environments (development, staging and production)

●Facilitated lesson learned/Retrospective sessions and acted in the next sprints.

GREENPEG ENGINEERING – HOUSTON, TX May 2014 – June 2015

Business Intelligence Analyst

Key Responsibilities:

●Gathered business requirements from JRD sessions with stakeholders, project managers and developers.

●Provided analytical support and reporting for the business process and Performed user acceptance testing (UAT) for Default Reporting Dashboard.

●Using Agile project management methodologies, developed and upgraded the payment change notification process from manual to full automation, reducing processing time by over 75%.

●Extensive use of SQL and Business Objects for data analysis and reporting. Scrum Master for multiple Core/Business teams that developed customer web reservation portal.

●Managed the team’s information radiators: Burndown charts, release plans using Jira, Confluence, SharePoint

●Demonstrated excellent leadership qualities by taking on additional responsibility of operation analyst to ensure increase in productivity.

●Enhanced SQL queries utilizing CTEs, ranking functions, joins, group by and aggregate functions.

●Identified various facts and dimensions from the source system and implemented slowly changing dimension scheme for maintaining historical data.

●Implemented system and user defined functions to improve the functionality of T-SQL code.

●Designed the database tables along with creating table and column level constraints using the suggested naming conventions for constraint keys.

KINGZ INTERNATIONAL LOGISTICS – PLANO, TX September 2012 – April 2014

Power BI & SQL BI Developer

Key Responsibilities:

●Have in depth knowledge of design, development and the implementation of applications in the Business Intelligence and Client / Server technologies

●Strong experience in using the Microsoft Suite (Management Studio, Business Intelligence Development Studio (SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS) and Power BI

●Implemented Business Intelligence solutions using Microsoft BI stack (SSAS, SSRS, SSIS) and developed enterprise applications

●Generated reports in various formats like Table format and Matrix format using Reporting services (SSRS) to display in a customized format as per business requirements

●Defining Data Source and subtotals for the reports using SSRS

●Experience with advanced Power BI topics such as complex calculations, table calculations, parameters, geographic mapping, and performance optimization

●Experience in SSRS, Microsoft Power BI and Microsoft Excel: Pivot Table, Power Query, Power Pivot, and Data Models to gather information from multiple sources and deliver information to the end user.

●Responsible for the design and development of Dashboards using Power BI and SSRS reports and SQL queries that pulls data from multiple SQL Server databases

EDUCATION & PROFESSIONAL CERTIFICATIONS

Bachelor of Science in Accounting & Finance – Ambrose Ali University

Certified Professional Scrum Master (PSM I) - Scrum.org

Certified Professional Scrum Master (PSM II) - Scrum.org

SAFe Scrum Master SAFe 6.0 (SSM) – Scaled Agile Framework

Certified SAFe 6 Practice Consultant (SPC) – Scaled Agile Framework

SAFe Ready To Train – Scaled Agile Framework

Agile Coaching – ICAgile

Certificate in SQL & Power BI - Colaberry School of Data Analytics (Plano, TX)

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