Customer Service Production Worker

GENEVIVE PONTANOSA-GADIA

Pk. * Mangalcal Carmen Davao Del Norte

Mobile No. : 094********

E-mail: **.*********@*****.***

OBJECTIVE:

Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.

SUMMARY OF QUALIFICATIONS:

Extremely motivated and passionate in whatever I choose to do. Strong Interpersonal and communication skills and know how to handle people and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with others with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee efficiency and performance.

EDUCATIONAL BACKGROUND

College : Bachelor Of Science In Accountancy

University of Mindanao (2003-2007)

Secondary : A.L. Navarro National High school (1999-2003)

Primary : Cebulano Elementary School (1993-1999)

WORK EXPERIENCE

Branch Secretary – Honda Prestige Traders Inc. (June, 2008 – December, 2011)

Receives, inspects, records, safe-keeps, and monitor stocks which includes proper issuance of receipts for every inventory movement. Ensures that customer’s data are completely and properly checked before encoding to the Customer’s Master Data.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care

Marketing Assistant – Motorjoy Depot Inc. (January, 2012 - Febraury, 2013)

Ensures achievement of Stores full-year sales target. Coordinates with marketing team for all marketing programs and activities to ensure proper implementation in the area.

Max Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.

Answered store and merchandise questions and led customers to wanted items.

Recommended merchandise to customers based on needs and preferences

Maintained records related to sales for store management.

Store Cashier – Motorjoy Depot Inc. (March 2013 - June, 2015)

Responsible for processing and receiving payments and issuing receipts to the customers as they leave with their pruchases

Handles registration fund and ensures cash handling procedures area followed.

Manage the cash flow transaction within the store

Branch Manager – Motorjoy Depot Inc. (July 2015 to December, 2018)

Primarily in-charge of managing store operations, leading branch personnel in order to achieve business goals and objectives.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Exercised good judgment and decision-making in escalating concerns and resolving issues

Plan sales and service strategies to improve revenue/enhance sales.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Cluster Manager – Motorjoy Depot Inc. (January, 2019 – December, 2022)

Responsible primarily and accountable for the effective and efficient delivery of sales targets and regular monitoring and implementation of operational and administrative standards within a particular cluster of stores. And also, able to remotely supervise a team of salespeople and set profitable goals.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, mission, vision and goals.

Exercised good judgment and decision-making in escalating concerns and resolving issues

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Evaluated individual and team business performance and identified opportunities for improvement.

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives

Tracked monthly sales to generate reports for business development planning.

Prepared sales production reports for senior management.

Seminar and Trainings Attended

Basic Customer Service Seminar

Cash Handling Seminar

Basic Supervisory Seminar

SKILLS

Staff Training

Customer Service

Business Development

Employee Coaching and Mentoring

Revenue Forecasting

Sales and Marketing

Goal Setting

Cash Handling

I hereby certify that the above information are true and correct according to my knowledge and belief.

GENEVIVE PONTANOSA-GADIA

Applicant

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