Customer Service Representative

OBJECTIVE

To expand and contribute my expertise

and skills with a nature excellence

providing good quality of professional

service/s on what ever field it will serve

its good purpose.

PERSONAL INFO

Mobile: +971*********

Email: ********@*****.***

Address: 904 C Block Abdul Aziz

Al Majed Building, Al Nahda St. Sharjah,

U.A.E

Visa Status: Residence Visa

Nationality: Filipino

Date of Birth: September 10, 1984

Place of Birth: San Manuel Pangasinan,

Philippines

EDUCATION

Bachelor of Science in Secondary

Education – Undergraduate

Lyceum Northwestern University

Dagupan City, Pangasinan, Philippines

2002 - 2005

MAJOR STRENGTH

ISOON M.

SECRETARIO

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

IN-CHARGE [ CERTIFIED TRAINER]

EMAAR

APRIL 2014-FEBRUARY 2020

• Describes product features and benefits;

demonstrates the use and handling of the product

• Educates clients on brands quality standards and specifications

• Advises customers on product ranges best suited

to their needs; Answers customers’ queries to help them make a decision on the purchase

• Provides information to customers on warranties, features, specifications, maintenance and care of

products.

• Ensures customers’ needs are met, complaints

are resolved (or escalated) and customer service

provided is of exceptional standard

• Maintains awareness of new product launches,

promotional events and sales

• Achieves sales targets by using sales techniques, up-selling and cross selling

• Ensures promotions and pricing are accurate and

in line with company standards and policies

• Computes sale prices and discounts as applicable; Maintains sales records

• Receives and processes cash, changes and credit

payments and generates invoices and receipts

• Operates as a cashier and be consistently

accurate in money handling (in case applicable)

• Follows the store’s after sales processes and

ensures full adherence to repair/return policies

and procedures

• Adheres to loss prevention, inventory controls and

• Excellent communication and interpersonal skills

• Easily adapt to different cultures and environments.

• Willingness to work effectively and efficiently.

• Presentable, energetic and self-motivated.

• Able to work under stress condition.

• Fast learning ability.

standard operating procedures of the company

• Provides assistance in store merchandising in

product placement and arrangement

• Ensures the highest standards of housekeeping

standards and grooming etiquettes are

maintained in store at all times

STORE TRAINER SHIFT LEADER

PINKBERRY

H. M. ALSHAYA CO. L.L.C.

DUBAI, UNITED ARAB EMIRATES

• Proactively build the organization capability by developing employee talent (knowledge, skills and behaviors) to deliver current and long-term business results.

• Ensure new hires or transfer location take on training courses, including product knowledge, communication and troubleshooting skills.

• Attracts potential customers by answering product and service questions, suggesting information about other product and service.

• Recommends potential product or services to management by collecting customer information and analyzing customer needs.

• Build sustainable relationships of trust through open and interactive communication.

• Handle complaint, provide appropriate solution and alternatives within the time limits and follow up to ensure resolution.

• Actively seek to maintain and improve store standards on selling floor, services areas and stockrooms.

• Process till transaction quickly accurately.

• Fully follow operating procedures and provides customers with complete service and an unforgettable experience to maximize sales.

• Checking the product to maintain uncompromising quality.

• Take the extra mile to engage customers.

TRAINING ATTENDED AND

CERTIFICATE AWARDED

§ Guest Courtesy

§ Handling Complaints

§ Communication Skills

§ Step Forward

§ The Pillars Of Emotional Intelligence

§ Emotional Intelligence-Self

Awareness P2

§ Emotional Intelligence-Self

Management P3

§ Selling Skills

Awarded As Excellent

Customer Service

Welcome Champion

Most Reliable Team member

Contact this candidate