Customer Service Data Entry
Resume:
AMBER KAY POWELL
*************@*****.***
SUMMARY:
Ms. Powell has over 15 years’ experience in customer service and administration duties. She is skilled in organization, data entry, proficient in scheduling and Microsoft Suite. Ms. Powell is efficient and knowledgeable in Section 508 standards and is a certified Department of Homeland (DHS) Trusted Tester. Ms. Powell has volunteered in different community programs and understands the value of service to others. She has worked with the youth in church and the community for over 10 years. SKILLS:
• Proficient in Microsoft Suite
• Organization
• Communication
• Skilled in Adobe Creative Suite
• Customer Service
• Data Entry
• File Maintenance
• Form Creation
• 508 Remediation
• Skilled with Monday.com Software
CLEARANCE LEVEL:
Top Secret Clearance
CERTIFICATIONS:
DHS Trusted Tester
AWARDS:
Vivid Vision Award Winner 2019
EDUCATION:
Western Governors University 2022
• Business Management and Administration (in Progress) Art Institute of Pittsburg 2011 -2013
• Course credits in Photography
Southern Virginia University 2001-2003
• Course credits in Liberal Arts
EXPERIENCE:
Subsidium, Inc.
Luray, VA
Special Project Manager May 2021 – Present
• Serve as the primary specialist with processing and tracking Section 508 remediation compliance for PDF, Word, Excel and PowerPoint documents for DHS OCFO and the National Science Foundation.
• Experienced with the 508-tagging process in Adobe PDF.
• Knowledge of WCAG 2.0 A and AA standards and 508 standards as they apply to Information Communications Technology (ICT).
• Ability to validate 508 compliance against government accessibility standards.
• Facilitate semiannual all-day training conferences for up to 15 Program Managers.
• Coordinate travel for relocation and additional travel for both OCONUS and CONUS locations.
• Assist COO in transitions of new contracts and acquisitions.
• Liaison with IT company to maintain software licensing, workstation maintenance, networking upgrades, and VOIP phone system.
• Currently working with IT company to verify that all necessary controls are in place for CMMC level 1 and eventual CMMC level 3 for a multi company platform.
• Verify staffing levels are compliant with HUBZone requirements and complete recertification needs.
• Orchestrated office remodel to include 9 new workstations and a new conference room; worked with vendors, such as electricians and builders.
• Organize and facilitate employee morale events, such as holiday parties and potluck luncheons.
• Administrator and trainer for company program management software; Monday.com
• Complied and created necessary documents to complete modification to government contracts and verify compliance.
• Conduct and assist with interviewing and hiring of new personnel for both contract and internal positions.
• Generate minutes for meetings for internal, government, and subcontractor meetings.
• Created graphics for processes.
• Oversee daily operations for office employees when COO is out of the office.
• Edit and revise processes, policies and handbooks when needed. Personnel Security Officer August 2021 – Present
• Process required documents for government agency suitability process, such as OF-85, NDAs, and additional documents for the Department of Homeland Security, United States Coast Guard, and the Department of Health Agency.
• Verify documents for accuracy and completion.
• Input needed information into government secured software systems, such as the NP2 portal.
• Track candidate’s suitability process to verify that needed deadlines are meet and completed timely.
• Liaison between candidate and FSO and government officials. Program Management Specialist November 2018 – May 2021
• Section 508 Remediation Compliance on government documents.
• Assisted Program Manager with Section 508 remediation compliance for the DHS OCFO budget documents and other documents requested by OCFO.
• Experienced with the 508-tagging process in Adobe PDF.
• Knowledge of WCAG 2.0 A and AA standards and 508 standards as they apply to Information Communications Technology (ICT).
• Ability to validate 508 compliance against government accessibility standards.
• Assist COO in daily operations and overall conduct of contracts.
• Assist in identifying new business opportunities.
• Learn federal contracting to help with maintaining any and all changes on the contracts that the company presides over.
• Assist in overseeing government contracts with employees in Bahrain, Italy, Japan, and Hawaii.
• Help in new proposal writing and business development research.
• Liaison with other company presidents and senior C-suite staff.
• Prepare reports and correspondence, coordinate meeting arrangements.
• Support Director with scheduling, basic administrative support.
• Help draft and upload documents and requisitions.
• Compile meeting agendas and minutes as needed.
• Highly Proficient in use of MS Office tools (Word, Excel, PowerPoint).
• Excellent communication skills and strong interpersonal skills.
• Format resumes to meet proposal and/or government requirements. Recruiter Assistant May 2018 – October 2018
• Handle all recruitment queries in a responsive, customer-focused way - providing a comprehensive first line of information and advice.
• Provide excellent customer service to external and internal candidates
• Respond to queries from recruiting managers
• Communicating effectively and confidently at all levels, over the phone, face to face and by email.
• Format resumes and edit resumes to upload to database system
• Maintain the system in line with organizational changes, adding new users, locations and posts etc. as appropriate, to enable responsive and effective recruitment.
• Run reports, analyze recruitment data and monitor performance, to provide informed advice and proactively address any issues.
• Continually monitor recruitment practice for compliance with legal requirements and Dimensions’ Standards, escalating any concerns as appropriate.
• Work in accordance with agreed timescales to provide excellent service, reduce the cost of agency back-fill and retain the best candidates.
• Act as a comprehensive support function to the Recruiting Department for ad-hoc tasks and future organizational projects.
• Undertake other duties from time to time as required by the Recruitment Manager.
• Maintain applicant/employee confidentiality in accordance with our data protection policy and procedure.
Administrative Assistant January 2018 – April 2018
• Provide Front desk reception duties for the office which includes handling of all phone calls and manage internal & external customers timely and professionally.
• Receive and greet all visitors in a professional and warm manner.
• Collect and distribute all incoming mail and courier items.
• Answer and direct phone calls.
• Organize and schedule appointments as necessary.
• Write and distribute email, correspondence memos, letters, faxes, and forms.
• Assist in General Office administration.
• Assist in the coordination of ad-hoc company functions/events.
• Assist in any ad-hoc duties, projects, and activities as and when required. Ahold Delhaize Group
Stanley, VA
Front End Office Personnel January 2018 – May 2018
• Managed the day-to-day running of the store during shift.
• Distribute cash for each register.
• Balanced the registers, safe and deposit at the end of every shift.
• Detail to be able to adhere to both groceries store operational policies and current state and federal regulations.
• Managed customer relations.
• Inventory rotation and distribution.
• Cash handling on a large scale.
• Answer and direct phone calls.
• Maintained front end cleanliness and organization. Coles Music Service
Deptford, NJ
Office Manager January 2017 – July 2017
• Managed day to day operations.
• Maintained and assisted in schedules for repair technicians and road representatives.
• Answer and directed phone calls.
• Processed incoming and outgoing mail and email.
• Inventory control, receiving, processing and product display.
• Maintained cleaning schedule.
• Product ordering.
• Maintained customer payment accounts.
• Data entry and processed paperwork and maintained a filing system. Shenandoah Junction, WV
Career Sabbatical to Raise Children July 2010 – December 2016 Salerno’s Family Restaurant
Lexington, VA
Manager January 2008 – June 2010
• Managed day to day operations
• Processed incoming and outgoing mail
• Answered and directed phone calls
• Maintained customer relations
• Food preparation and handling
• Scheduled employees’ hours
• Maintained catering schedule and processed catering ordering
• Processed and ordered inventory
• Managed inventory rotation
• Assisted in processing payroll
• Trained and onboarded new employees
• Maintained and performed cleaning schedule
Bay Management
Lexington, VA
Store Manager June 2005 – November 2007
• Managed day to day operations
• Managed customer accounts
• Inventory control and management
• Completed interviews
• Onboarded and offboarded employees
• Trained new employees and trained promoted employees
• Balanced cash registers, safe and deposit on a daily basis
• Maintained and implemented cleaning schedule
• Maintained employee schedule
• Inventory control and product ordering
• Receiving, processing, and product display of inventory
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