Contact

Phone

Email

Address

SHERICKA TAYLOR

PROFESSIONAL EXPERIENCE

PROFESSIONAL OBJECTIVE

876-***-****

ad0nkc@r.postjobfree.com

Long Wall

Stony Hill P.O.

St. Andrew

Kingston

Jamaica

Seeking to pursue and excel in a growth oriented environment where I can use and enhance my skills, while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. Itel International 05/2022 - Present

Hard and Soft Skills

Language

English

Reservation Sales Specialist

References

Available upon request

Receive and manage inbound calls from customers, providing exceptional service and assisting with reservation bookings.

Promote and upsell additional services, packages and upgrades to maximize revenue.

Achieve and exceed monthly sales targets consistently. Assist customers with booking modifications, cancellations and rescheduling, ensuring compliance with policies and procedures. Resolve customer issues and complaints promptly and professionally, ensuring customer satisfaction and loyalty.

Innovative Visions 04/2020 - 03/2022

Draymack Security Services 02/2018 - 03/2020

Human Resource Personnel

Great Interpersonal Skills

Excellent Communication Skills

Microsoft Office Suite Proficiency

Teamwork & Collaboration Skills

Customer Service & Support

Problem-Solving Skills

Strong Organizational & Time

Management Skills

Administrative Support

Scheduling & Coordination Skills

Sales Techniques and Negotiation

Skills

Record and Documentation Skills

CRM Software Management

Handled inbound and outbound calls from customers, providing excellent service and sales support.

Built strong relationships with customers, establishing trust and loyalty. Effectively promoted and upsold products and services to meet or exceed sales targets.

Addressed customer inquiries and concerns, providing accurate information and timely resolutions.

Customer/Sales Representative

Assisted HR department in daily administrative tasks, such as managing employee records, maintaining HR databases and updating employee files.

Coordinated and scheduled interviews for candidates, ensuring timely communication and efficient interview processes.

Prepared new hire paperwork, including offer letters, employment contracts and orientation materials.

Assisted in onboarding processes, including conducting new hire orientations, collecting required documentation and coordinating training sessions.

EDUCATION

Associate of Science in Business Administration

Business Administration/Marketing & Promotions 2018 - 2019 Customer Engagement Operations (BPO) Level 2

Administrative Assistant Level 3 Diploma

School Leaving Certificate

University of the Commonwealth Caribbean Present Business Development and Workforce Solutions - HEART Trust NTA 2018 Stony Hill HEART Academy 2016 - 2017

St. Mary High School 09/2002 - 06/2007

OTHER WORK EXPERIENCE

Ur Courier Personal Assistant 08/2016 - 02/2017 Pepsi Co. Jamaica Brand Ambassador 12/2014 - 01/2015 Abdullah Marketing and Printing Enterprise Sales Representative 03/2010 - 09/2010 Krys Global 03/2017 - 01/2018

Personal Assistant

Managed executive calendars, scheduled meetings and coordinated appointments. Handled expense reports, invoices and budget tracking, managed office supplies, maintained inventory and liaised with vendors.

Screened and directed phone calls and responded to inquiries. Maintained confidentiality of sensitive information and ensured data security.

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