Customer Service Representative
Resume:
Pamela Ingram
Customer Service Representative
Elkhart, IN 46514
ad0nk6@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Service Attendant
Enterprise Holdings - Elkhart, IN
October 2022 to Present
RSR Driver
Quest Diagnostics - Fort Wayne, IN
September 2021 to July 2022
Ran route a in NW Ohio
Security Officer
Allen Protection Services - Fort Wayne, IN
December 2020 to July 2021
Assistant Manager
Speedway LLC - Fort Wayne, IN
August 2019 to September 2020
Customer Service Representative
Peerless Cleaners - Fort Wayne, IN
May 2019 to July 2019
Assistant Manager
Speedway LLC - Fort Wayne, IN
July 2017 to September 2018
Floater Cleaner
Ciocca Cleaning and Restoration - Fort Wayne, IN
August 2016 to October 2016
• Cleaning medical offices.
• Disinfecting bathrooms and labs of offices.
• Taking trash out.
Call Center CMA
team member
Parkview Physicians Group Call Center - Fort Wayne, IN January 2015 to February 2016
- Fort Wayne, IN
• Responsible for scheduling and cancelling appointments.
• Triaging patient calls.
• Helping patients with finding a new physician.
• Working as a team member with co-workers.
Medical Records
Took down all medical pertinent information and relayed to doctor Fort Wayne Neurological Center - Fort Wayne, IN
July 2013 to November 2013
- Fort Wayne, IN
• Responsible for scanning and indexing patients charts into WebChart for multiple physicians and nurse practitioners.
• Day to day tasks included but not limited to:
Retrieving virtual web charts from both Lutheran and Parkview medical systems.
Preparing all medical records for assigned physicians and nurse practitioners for patients that day.
Responsible for contacting other hospitals and physicians' offices to verify and receive updated medical records.
Worked closely with patients as needed to make sure their medical records were available to other referred physicians.
• Part of the team rotation taking turns manning the operator phone desk. Duties included but not limited to:
Answer phones
Redirected calls as required to proper departments
Worked with patients on the phone to collect record release requests and make sure proper records were released on time and to the correct physicians' office.
• Responsible for the "Stroke Care Now Network" phone. Duties included but not limited to:
Answering emergency stroke phone.
Took down all medical pertinent information and relayed to doctor.
Worked with doctor and "Stroke Care Now Network" caller to make sure they can communicate.
Required to follow up with "Stroke Care Now Network" program director after each call via email.
• Making sure all HIPAA compliances were followed as required. Certified Medical Assistant
Dermatology and Laser Surgery Associates /On-Site Medical Staffing - Fort Wayne, IN January 2012 to April 2012
• Responsible for all patients' history and chief complaints via electronic medical keeping software.
• Directly works with doctors in vast amounts of surgeries not limited to shave biopsys, E, D, and Cs, and excisions of skin lesions.
• In charge of chart organization and patient education prior to, during, and after patient treatment.
• Room responsibilities not limited to preparation, hazardous material handling, sterilization, and cleanliness.
• Accountable for all instrument sterilization with the assistance of the Autoclave and ultrasonic equipment.
• Depended upon to log patients call in questions for doctor review. Phlebotomist
Markle Medical Center - Markle, IN
February 2011 to May 2011
• Lead phlebotomist in charge of all blood draws among other testing and job requirements.
• Vast experience in multiple phlebotomy techniques.
• Performed and proficient with countless lab testing, examples but not limited to:
• Hemoccult, Pregnancy, Mouth swabs, Pro Times, Urinalysis testing.
• Keen documenting skills both on the computer and in patient's charts.
• Strong work ethic along with team players and excellent patient rapport. Administrative & Clinical Externship
Associated Family Medical Consultants - Fort Wayne, IN August 2010 to December 2010
• Hands on experience with patient care in a team environment.
• Performed and overseen vast lab testing for an average of thirty patients a day. Lab testing included but not limited to:
• Urinalysis, Hemoccult, Pregnancy, Glucose, Phlebotomy
• Maintained patient accounts through audits and statements.
• Offered recommended care and treatment information based upon doctor's diagnosis.
• Responsible for patient scheduling on a daily bases for approximately thirty patients a day.
• Responsible for front desk with details including but not limited to:
• Scheduling and canceling appointments for four doctors.
• Preparing and filing patient charts on a daily basis for four doctors.
• Receiving payments from patients upon checkout.
• Obtained all required charts for patients upon arriving for appointments. Education
Associates Degree in Medical Assisting
Ivy Tech Community College - Fort Wayne, IN
2010
High school diploma or GED
Skills
• CLIA (Less than 1 year)
• Documentation (Less than 1 year)
• HIPAA (Less than 1 year)
• Quality Assurance (Less than 1 year)
• Customer service
• Office experience
• Medical Office Experience
• Triage
• Driving
• Phlebotomy
• Typing
• EMR Systems
Certifications and Licenses
Driver's License
Additional Information
• Clinical Skills
• Monitored patient's respiration activity, blood pressure and blood glucose levels Compliance
• Maintained compliance with regulatory standards by following and understanding HIPAA compliances.
Documentation
• Documented patient information obtained from intake interviews. Quality Assurance
• Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
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