Elizabeth Udoudo

Seasoned Administrator and Client Service Professional

Houston, TX 77459 ad0njm@r.postjobfree.com

+1-713-***-****

I am a highly motivated and dedicated professional who consistently delivers results that enhance stakeholder value. With a strong work ethic and a passion for success, I strive to contribute to a dynamic team environment. I am open to collaborating with talented individuals and embracing innovative approaches to ensure collective success.

Authorized to work in the US for any employer

Work Experience

Assistant Client Service Director Pregnancy Resource Medical Center - Rosenberg, TX February 2023 to Sept 2023

•Assisted in managing a team of client advocates and volunteers in providing compassionate care and support to women facing unplanned pregnancies.

•Managed all client’s data entry into Ekyros CRM data system.

•Coordinated with various departments to ensure that clients receive the necessary resources and support, including medical referrals, counseling, and material assistance.

•Provided regular feedback and coaching to client advocates and volunteers to improve their performance.

•Developed and implemented strategies to improve client satisfaction and welfare.

•Conducted research and analysis to identify trends and opportunities to increase outreach and impact to clients, and in the community.

•Prepared reports and presentations for senior management on the performance of the client services department.

Receptionist/Client Advocate

Pregnancy Resource Medical Center, Rosenberg. - Rosenberg, TX October 2021 to February 2023

Receptionist/Administrative Assistant

• Assisted the LEAP Director, Client Service Director and Executive Director in managing day-to-day administrative tasks.

•.Efficiently handled front desk reception duties, including greeting and assisting clients with care and empathy.

• Managed appointment scheduling and communicated with clients effectively, ensuring a seamless service experience.

• Compiled and maintained confidential client records, ensuring data accuracy and privacy.

•.Coordinated and facilitated communication among staff, volunteers, and clients, promoting a collaborative work environment.

•.Prepared reports, presentations, and documents for meetings and presentations, contributing to the center's effective communication.

•.Handled incoming calls, emails, and inquiries, providing information and support in a professional and compassionate manner.

•.Maintained office supplies and equipment, ensuring a well-organized and efficient work environment.

Client Advocate

• Provided counseling and emotional support to clients facing unplanned pregnancies, including exploring their options and making informed decisions.

• Assisted clients with referrals for medical care, housing, financial assistance, and other needs.

• Educated clients and their families about pregnancy, childbirth, and parenting, including teaching parenting skills, breastfeeding, and infant care.

• Advocated for clients' needs and rights by connecting them with community resources and services.

• Maintained accurate and confidential records of client interactions, progress, and outcomes.

• Collaborated with other professionals and organizations to ensure that clients received the best possible care and support.

Client Advocate/Clerical Assistant (Volunteer)

Pregnancy Resource Medical Center. - Rosenberg, TX March 2021 to October 2021

Client Advocate

•Facilitate Client intake interviews.

•Administer pregnancy tests.

•Provide counseling to clients on resources available to them. Clerical Assistant

•Assist with administrative duties at the center.

Warehouse Associate Amazon Logistics - Houston, TX September 2018 to November 2019

Warehouse Associate.

• Responsible for accurately pulling and building orders based on pick tickets for loading onto delivery trucks.

• Utilized competent organizational skills with attention to details to ensure that shipments were processed in a timely manner to maintain established department and location standards.

• Worked with my team to meet and exceed department targets for sortation accuracy +99% as well as working extra hours when needed to maintain delivery volume targets established. Followed all department procedures.

• Stayed extra hours if needed to make sure a task was completed.

Small Business Owner/Entrepreneur (Tailoring/Jewelry Maker/Retailer)

J2G and Ez Ornaments - Lekki/Lagos

Jewelry Designer/Retailer/Tailor

•Responsible for design, management and execution of orders, high volume purchase processing for customers.

•Designed and Development of custom fashion beaded jewelry for clients.

•Liaison between manufacturers and clients as well as customer outreach programs via emails, text messages, phone calls.

•Taught classes in bespoke dressmaking, custom pattern making and cutting.

Resourcing Assistant – Recruitment.

PeopleTemp Ltd - Ikeja/Lagos

Responsible for online screening, review of resumes, collating and selection of candidates for outsourcing agencies. Member of salary survey team.

Candidate contact coordinator responsible for progression of successful candidates through scheduled tests and interviews for potential consultants.

Coordination and administering online and in-person test to potential candidates twice a week.

Post-test counseling of unsuccessful candidates on next steps, or other available opportunities.

Shortlisting successful candidates for available temporary, contract and permanent positions.

Graduate Recruitment Resourcing.

PeopleTemp Ltd - Ikeja/Lagos

Online and in-person sourcing of fresh graduates from across the globe for Management Trainee Programs.

Project Assistant.

Conceptualized, planned and executed a Graduate Recruitment Seminar/Career Fair held at the Lagos Business School (LBS).

Part of team for the re -launch and expansion of the company, PeopleTemp and

Education

Bachelor of Education in English language and Literature

University of Calabar - Nigeria

Masters of Art in Clinical Mental Health Counseling

Houston Baptist University – Texas

Expected Graduation Year – 2024

Skills

•Intake Experience

•Data Entry and Management

•Communication

•Critical Thinking

•Organization

•Teamwork

•CRM/Technology Proficiency.

•Microsoft office

•Intake Experience

•Analysis skills

•Front desk

•Public Relations

•Presentation Skills

•Public speaking

•Typing

•Human Resources (Recruitment) (3 years)

•Front desk

•Computer literacy

•Warehouse experience

•Media Relations

•Communication Skills

•Interviewing

•Mentoring

Coaching

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