Customer Care Service
Resume:
Gina Veraldi
ad0nfv@r.postjobfree.com
Woodstock IL 60098
EDUCATION
QUEEN OF PEACE
Chicago, IL
High School Diploma (May 2017)
ADDITIONAL SKILLS
Dependability
Attentiveness
Adaptability
Timeliness
Effective communication
Friendliness
Customer Care
Microsoft Office
Organization
Patience
Time Management
EXPERIENCE
PRODUCTION ASSISTANT
Costco, Chicago Dec 2020 - Feb 2021
● Prepare invoices, shipping documents, and contracts.
● Verify customer and order information for correctness, checking it against previously obtained information as necessary.
● Package finished products and prepare them for shipment.
● Pack boxes to prepare for delivery from the store.
● Obtain online orders & get boxes ready to pack
● Enter the quantity or weight of each item on a wearable hand scanner.
● Notes any approved substitutions and out of stock items.
● Checks the computer to search for any items not found.
● Searches all aisles for wanted items
● Packs items in correct boxes
● Makes sure items are in correct box & boxes have correct amount of items
● Bubble wrap fragile items & tape box closed for shipment CASHIER
Fair Share, Chicago Aug 2016 - June 2021
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Issue receipts, refunds, credits, or change due to customers.
● Assist customers by providing information and resolving their complaints.
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Greet customers entering establishments.
● Answer customers' questions, and provide information on procedures or policies.
● Process merchandise returns and exchanges.
● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Weigh items sold by weight to determine prices.
● Refer unresolved customer grievances to designated departments for further investigation.
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority, Chicago March 2021 - Jan 2022
● Interacts and assists customers in any situation including emergencies.
● Knows the transit system, schedules, fares, directions to major points in chicago, and routes.
● Provides assistance to mobility limited patrons
● Performs station inspections, making sure the station is clean and equipment works properly for customers safety.
● Call every hour to ensure the elevators are working on each line, and if they are not, make it known to the customers.
● Complete kiosk paperwork (Daily Activity Report, Elevator Status, Radio Log)
● Contacts control to report all accidents, disturbances, threats, fires, suspicious activity and other emergencies.
● Closes and opens designated stations on time.
● Make sure the ventra machines are working properly.
● Greet customers who enter and leave the station.
● Assist operators on the platform if needed.
● Respond to the customer call button when pressed and help customers as needed.
INTERNET SALES
M'Lady Nissan, Crystal Lake Jan 2022- April 2022
● Sell new and used vehicles at the dealership.
● Great customer service, happy personality, desire to work.
● Guarantee satisfaction to customers.
● Create a good working relationship with all employees.
● Determine each customer’s vehicle needs by asking questions and listening.
● Complete feature and benefit presentation on all products in the vehicle line-up with each customer.
● Maintain an owner follow up system that encourages repeat and referral business and contributes to customer
satisfaction.
● Make an effort to contact every potential customer that has visited the showroom within 24 hours and document your efforts.
● Continually learn product updates, features, accessories, etc.
● Understand the basic federal and local laws pertaining to retail auto sales.
● Call customers who have previously purchased vehicles to update them on current vehicles, and try to make a sale.
● Answer incoming calls, transfer if needed, & answer any and all questions.
● Email customers daily regarding new vehicles, and keep them up to date with inventory.
● Take customer complaints and try to resolve them, always staying calm and professional.
● Negotiate the right price for selling a vehicle to customer
● Setting up appointments for customers to come in to look or possibly buy a vehicle.
● Follow up with customers after a missed or completed appointment immediately.
● Check inventory on vehicles customers are interested in. LIFE ENRICHMENT COORDINATOR
Cedarhurst Senior Living, Woodstock August 2022 - Feb 2023
● Planning, scheduling and managing community activities programs, holiday celebrations and special events.
● Introducing new residents and their families to the community’s life enrichment programs.
● Coordinating holiday decoration displays for the community.
● Developing and distributing a community newsletter.
● Contributing to resident assessments by reporting on resident participation and responses to community
activities.
● Completing other tasks as assigned by the Life Enrichment Director or Executive Director.
● Be genuine, have passion and interest in caring for seniors and individuals with dementia.
● Ability to work well with others, communicate clearly and take direction from management, as well as to take initiative and go above and beyond to meet resident needs.
● Flexibility and the ability to work weekends, as needed.
● Working knowledge of computer applications such as Microsoft Office.
● Ability to meet all physical demands of the position which includes, walking, standing, bending, reaching overhead, crouching/kneeling.
● Play games, puzzles, exercise, etc. to keep residents busy throughout the day
● Help with meals and dining if needed
● Assist residents with whatever they need, or ask a nurse for help if they cannot do it on their own.
● Help Director on outings, making sure each resident is accounted for and safe.
REFERENCES
ANETA ZAPRZALKA
FORMER COWORKER
CHRISTINA POWERS
NEIGHBOR
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