Process Improvement Technical Assistant

Paula J. Stanovich-Contreras

Oak Forest IL ***** 708-***-**** *********@*****.***

Technical Assistant & Technology Analyst

Administrative and technical support professional supporting business operations for insurance underwriters servicing middle market to Fortune 500 companies. Perform technical and administrative staff, leading efforts to train staff, provide video conferencing support, and implement projects resulting in process improvement. Proficient with many office software applications and database programs. Excellent communicator with a firm grasp of insurance programs. Ability to professionally engage and win over clients and coworkers. Tactful, diplomatic, and compliant with applicable regulations and departmental and corporate policies.

Highlights

Insurance Plans

Client Relations

Underwriting Support/Analyst

Interpersonal Skills

Video Conferencing Support

Business Reports

Data Collection

Staff Training

End-User Support

Web & Audio Tools

Troubleshooting

Problem Resolution

Customer Service

Written/Oral Communication

Legal Document Processing

Work Experience

Berkley Custom Insurance Managers – Chicago, IL Jan 2014 – Sep 2023

Technical Assistant

Utilized AI and systems technologies to assist in administering underwriting support functions.

Applied technical knowledge of excess liability insurance, underwriting risk analysis, policy forms, endorsements, and IT applications.

Performed account research and processed new and renewal account submissions for underwriter review.

Provided a high level of service, managed workflow and follow-up items, and maintained knowledge of the current book of business and assigned brokers.

Completed review and processing of submissions for clearing of all new business and renewal policies.

Searched for Office of Foreign Assets Control (AFOC) reports in compliance with federal regulations.

Introduced improvements using technology to automate processes.

Ensured sufficient inventory of office supplies for supported operations.

Kelly Services, Inc. Blue Cross Blue Shield of IL - HCSC - Chicago, IL Oct 2010 – Dec 2013

Client Technologies Analyst / Web Administrator– Information Technology Group

Overaw web conferencing software for 16,000 employees, including 8,600 registered users.

Monitored performance and updated the administration site.

Implemented Cisco WebEx and MeetingPlace web and audio tools for conferencing support.

Contributed to over $1 million in cost savings annually.

Prepared test plans and implemented system testing.

Guided up to 30 users daily in response to troubleshooting requests, communicating through email, instant message, telephone, and desktop remote access.

Facilitated conference support for senior and executive staff with participants ranging from five to over 400.

Trained and assisted teams and supported large pilot group remotely.

Dearborn National – Lombard, IL May 2011 – Dec 2011

Underwriting Analyst

Communicated clients' pricing, profitability, and risk profile for life and disability policies.

Researched data in requests for proposals, resolved processing issues, and computed manual rates.

Developed and updated complex records and case files, communication records, SIC code reports for Occupational Rating, and working census reports.

Worked up initial experience rating for underwriter review.

Maintained customer focus by identifying and responding to customer needs and inquiries.

Collaborated cross-functionally with Sales, Policy Issues, Administration, and other support teams.

Blue Cross Blue Shield – Chicago, IL Oct 2010 – Apr 2011

Account Support Associate

Assigned to the Account Specialist team within the marketing department for a large group of accounts.

Contributed to a successful 99% completion rate by screening incoming documentation and Automated Benefit Summary documents during high-volume year-end renewals.

Supported project to update the Large Group Tracking Tool and worked on projects in Marketing for Small Group Client Services.

Reviewed BlueSTAR and Proposal & Renewal System to assist in peer reviews for Small Group Renewals and Rate Changes for Quality Control.

Determined legal accuracy of Benefit Program Applications.

Categorized and reported activities for weekly management status report.

Linderlake Corporation – Mokena, IL Jan 2005 - Oct 2010

Document Specialist

Assisted with clerical and administrative support for management and real estate specialists for right-of-way consulting and land acquisition company.

Reviewed deeds, land purchase contracts, titles, and other legal documents and prepared documents, correspondence, and reports for real estate dispositions.

Prepared closeout packages and managed client files.

Paige Personnel Services – Orland Park, IL Dec 2003 - Jan 2005

Document Specialist

Worked with business clients to file, retrieve, and copy file materials, prepare depositions, edit and correct text files, and retrieve documents from digital image media.

Prepared documents for scanning, labeled files to be scanned, and performed database searches.

Petro & Petro, P.C. – Chicago, IL Dec 2001 - Dec 2003

Legal Secretary

Assisted attorneys engaged in personal injury litigation.

Greeted clients in the office, scheduled appointments and depositions, and arranged staff travel.

Prepared client files, completed discovery pleadings, and prepared legal forms.

Education

Business Administration

DeVry University – Tinley Park, IL

Certifications

Management and Supervisory Skills

Advanced Management

Administrative Assistant

South Suburban College – South Holland, IL

Technology

MS Office: Word, Excel, PowerPoint, Outlook, Access Cisco WebEx MeetingPlace Web & Audio Conferencing Tools

Berkley Underwriting System Group Underwriting System Proposal Tracker BlueSTAR Lexus Nexus

Proposal & Renewal System (PARS) Large Group Tracking Tool (LGTT) Abacus Case Law Management

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