Customer Service Building Systems
Resume:
TYRONE BROCK SR
ad0neo@r.postjobfree.com
*** ******** **** *********, ** 14613
SUMMARY OF SKILLS
● Significant background in project management including: planning, organizing, and managing team resources.
● Lead implementation of behind closed doors customer service training
● Lead development in no falls safety awareness committee a facility
● Significant background in customer service and customer service training EDUCATION
State University New York at Monroe Community College Associate Studies of Heating and Ventilation Fall 2011 Erie Community College
Associate Studies of Business Administration (2005 - 2006) PROFESSIONAL EXPERIENCE
Studco Building Systems US LLC, Rochester, New York Machine Operator
(May 2023-Current)
● Services Machine with metal coil
● Adjusting machines so parts can successfully push through with correct measurements and form
● Operating machine
Operator Assistant
(November 2022-May 2023)
● Help load and unload metal coil
● Refill Machine with proper fluid
● Help Machine Operator load and package finish product Pralid Inc, Rochester, New York
Residential Habilitator- Residential Service (June 2011- July 2022)
● Council and ensure the supervision of the accomplishments in their individual activities of daily living.
● To empower individuals to improve self-care, social, recreation, community and domestic skills.
● Assist management in personal goal plans
● To attend and direct staff meetings to promote effectiveness of both the individual and general program
Strong Memorial Hospital, Rochester, New York
Supervisor- Nutritional Service (April 2018- September 2021)
● Manage special functions such as: product controls, payroll records, hiring and training of personnel
● Develop and manage yearly food service departmental and capital budget
● Ensure customer satisfaction and good public relations through the safe and efficient uses of resources
● Responsible for all food service-related activities; including patient care, quality improvement, and sanitation
● Develop and maintain seasonal menu through GeriMenu software
● Develop and maintain departmental bi-weekly schedules
● Assist in the management of clinical nutrition and audit development process
● Assisted in development of employee workflows, and department sanitation audits
● Conduct weekly purchasing, review and vendor communication meetings for cost and product analysis
● Review compliance with New York State policies on nutritional operating standards
● Serve as lead developer in facility customer service training program to enhance the service delivered to staff and families
● Compile monthly departmental audits for Monthly Quality Assurance Meetings.
● Serve on interdisciplinary committees for facility safety, awareness and staff and resident education
● Trained staff for New York State medicaid/medicare annual review
● Monitored and enhanced production efficiency of operations and staff Lifetime Assistance, Rochester, New York
Residential Habilitator- Nutritional Service (June 2017- July 2018)
● Council and ensure the supervision of the accomplishments in their individual activities of daily living.
● To empower individuals to improve self-care, social, recreation, community and domestic skills.
● Assist management in personal goal plans
● To attend and direct staff meetings to promote effectiveness of both the individual and general program
Hurlbut Nursing Home, Rochester, New York
Supervisor- Nutritional Service (September 2009- July 2012)
● Manage special functions such as: product controls, payroll records, hiring and training of personnel
● Develop and manage yearly food service departmental and capital budget
● Ensure customer satisfaction and good public relations through the safe and efficient uses of resources
● Responsible for all food service-related activities; including patient care, quality improvement, and sanitation
● Develop and maintain seasonal menu through GeriMenu software
● Develop and maintain departmental bi-weekly schedules
● Assist in the management of clinical nutrition and audit development process
● Assisted in development of employee workflows, and department sanitation audits
● Conduct weekly purchasing, review and vendor communication meetings for cost and product analysis
● Review compliance with New York State policies on nutritional operating standards
● Serve as lead developer in facility customer service training program to enhance the service delivered to staff and families
● Compile monthly departmental audits for Monthly Quality Assurance Meetings.
● Serve on interdisciplinary committees for facility safety, awareness and staff and resident education
● Trained staff for New York State medicaid/medicare annual review
● Monitored and enhanced production efficiency of operations and staff Hurlbut Nursing Home, Rochester, New York
Nutritional Service Assistant- Nutritional Service (2006- 2009)
● Assisted in presentation and sanitation of meal service and development of new tray line operations
● Assisted in maintaining accuracy of meal service and dish operations
● Served as a new employee trainer and efficiency trainer to veteran and new staff members
Contact this candidate