VANESSA MARTINEZ

Lubbock, TX***** 806-***-**** ad0neg@r.postjobfree.com WWW: Bold Profile

PROFESSIONAL SUMMARY

Dedicated and efficient professional with 20 years of experience in medical management and the insurance industry. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

SKILLS

• Knowledge and experience in both medical

billing and coding

• Understanding of medical ethics

• Medical terminology and procedure codes

knowledge

• Data entry

• Quality accurance medical billing and code

• HIPPA trained and Certified

• Patient charting, sorting, labeling and filing

• Word processing, Microsoft Word and Excel

• Records review/Proofreading

• Analytical, Critical Thinking and Problem-

Solving

• Excellent Verbal/Written Communication

• Training and Development with Team Building

• Medical Claim Coding and Coding error

resolution

• Medical records and billing management

overseeing

WORK HISTORY

Medical Billing and Medical Data Specialist, 09/2021 - 05/2023 MD Billing Services – Lubbock, TX

• Researched insurance coverage, deductibles, insurance carrier payments and remaining balances.

• Quality assurance on compiled data entry missing data and accuracy.

• Completed over 50% of data entry tasks with accuracy and efficiency.

• Performed training on multiple medical billing programs and data entry software.

• Scanned documents and saved in the appropriate database to keep essential records organized and protected.

Assistant Store Manager, 03/2020 - 08/2021

Nothing Butt Smokes – Lubbock. TX

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Processed over 150 payments for credit and debit cards and returned proper change for cash transactions.

• Reconciled daily sales transactions to balance and log day-to-day revenue. Referral Coordinator, 10/2019 - 03/2020

University Medical Center – Lubbock, TX

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

• Scheduled appointments with specialists on behalf of clients.

• Called insurance companies to get precertification and other benefits information on behalf of patients.

• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling. Assistant Healthcare Administrator, 04/2016 - 08/2019 Dr. Salman Ahmad – Lubbock, TX

• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.

• Maintained up-to-date information in electronic medical records software.

• Conducted insurance verification, obtained pre-authorizations needed for upcoming patient appointments while managing patient charts.

• Worked with upper management to complete complex projects on tight budgets within specific timelines.

• Monitored and tracked performance in employees, identifying and targeting areas in need of improvement and further training.

• Trained new employees on administrative procedures, company policies and performance standards.

• Interacted over 50 patients a day by phone, email or in-person to provide information and raised our clinic rating up 70% in patient satisfaction.

• Provided educational documents and pamphlets to patients.

• Communicated with patients regarding payments on outstanding, unpaid and underpaid accounts to resolve issues.

Waitress, 01/2014 - 01/2016

Super Salad – Lubbock, TX

• Serving customers

• Opening and closing tasks

• Cashier

• Participated in dining room side work such as refilling condiment bottles, cleaning menus.

• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.

• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

• Cultivated warm relationships with regular customers.

• Bussed and reset tables to keep dining room and work areas clean.

• Used slow periods to restock supplies, ice, trays and delivery bags. EDUCATION

Associate of Applied Science: Medical Billing And Coding, Expected in 02/2024 Penn Foster College - Scottsdale, AZ

Working towards certification in both medical coding and in medical billing. Certificate Completion Medical Office Specialist : Medical Office Specialist, 02/2005 Kaplan College - Lubbock, TX

• Honor Roll and maintained 4.0GPA from Aug. 2004 to Feb. 2005 CERTIFICATIONS

• Certified On Site Inspector

• Certified Healthcare Compliance Auditor

• HIPPA Certification

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