Asad Ali Arbani

+92-331-*******

ad0ne1@r.postjobfree.com

Experience

Customer Service representative – Jun 2021 to Dec 2021 Ibex Global, Karachi, Pakistan

• Stay updated on the status of rides in Kenya, including route information, ride availability, and any operational changes. Ensure that accurate and real-time information is provided to customers.

• Interact with customers via various communication channels, including phone, email, and chat, to address their inquiries, concerns, and ride requests. Provide friendly and informative assistance to enhance the overall customer experience.

• Coordinate and manage ride requests, including scheduling, rescheduling, and cancellations. Ensure that customer requests are processed efficiently and accurately.

• Address and resolve customer complaints, issues, and disputes promptly and professionally. Collaborate with other teams to find solutions and ensure customer satisfaction.

• Gather feedback from customers regarding their ride experiences and share insights with relevant teams to improve service quality. Import Executive– Nov 2020 to Feb 2021

Aruamz Shipping, Karachi, Pakistan

• Maintaining daily cash reports

• Updates on shipping line on daily basis

• Maintaining import and export documents

• Dealing with customs for import consignment from UK, China & japan. Accounts Executive – Jan 2020 to Aug 2020

Arif Sons, Karachi, Pakistan

• Maintaining daily cash book

• Updates on daily basis for tenders

• Dealing with visa and flights and also accomodations for engineers from tukey

• Dealing with banks

• Dealing with customs for machinery equipments of tugs Summary

Seeking a Challenging position in

progressive organization where I

can have sense of quality

competition, achievement

organization and to serve the

organization with my utmost

desire.

Highlights

• Coordination

• Agendas

• Communication

• Travel

• Documentation

• Financials

• Expense

• Reconciliation

• Reporting

• Data

• Audits

• Organizational

• Time Management

• Communication

• Software

• Accounting

• Discretion

Education

Bachelor’s of Commerce - 2012

Government College of

Commerce & Economics

Experience

HR Admin cum Logistics Supervisor- Sept 2015 to Dec 2019 Mohammed Enterprises Tanzania Limited, Tanzania, East Africa

• Dispatch manager in godown

• Dealing with accounts

• Maintaining daily cash record and unit expense summary to regional office

• Hr personal assistant

• Dealing in booking flights for employees and directors

• Dealing with staff visa and accomodations

• Dealing with drivers and location leave and daily updates on car

• House /hotel arrangements and facility arrangements

• Prepare monthly and quarterly reports as per assigned

• Look after administrative expense and resolving their issues Accountant & Cashier - Oct 2013 to Sept 2015

Mohammed Enterprises Tanzania Limited, Tanzania, East Africa

• Marketing Strategy: Develop marketing plans, analyze trends.

• Campaign Planner: Execute marketing campaigns, events.

• Digital/Social Media: Manage online presence, engage customers.

• Brand Manager: Maintain brand identity, create visuals.

• Market Analyst: Research competitors, track trends.

• Product Support: Aid in product management, launches.

• Analytics Specialist: Analyze data, prepare reports.

• Event Coordinator: Plan trade shows and events.

• Relationship Builder: Foster partnerships, expand sales.

• Budget Assistant: Manage marketing budget efficiently. Administrative Assistant– Jan 2009 to Jan 2010

NCPE, Karachi, Pakistan

• Meeting Coordination: Schedule and coordinate daily meetings for the director, including internal and external appointments. Ensure that the director's calendar is organized efficiently.

• Agenda Preparation: Prepare agendas, presentations, and necessary documents for meetings, ensuring the director is well-prepared and informed.

• Communication: Act as a liaison between the director and other team members, stakeholders, and external contacts. Relay important messages and follow up on action items as directed.

• Email Management: Monitor and manage the director's email inbox, filtering and prioritizing messages. Draft and respond to routine emails on behalf of the director when required.

• Travel Arrangements: Assist in making travel arrangements, including booking flights, accommodations, and transportation, to facilitate the director's business trips.

• Documentation: Maintain and organize important documents, reports, and records. Ensure that all documents are easily accessible and properly filed.

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