Ilda Contreras

Operations Manager

Lancaster, CA 93534

ad0ndu@r.postjobfree.com

323-***-****

Authorized to work in the US for any employer

Work Experience

OPERATIONS MANAGER

Exclusive Lifestyles - Palmdale, CA

September 2021 to October 2022

Assist clients with real estate forms. Keep files organized, up to date. Distribute commission checks to agents. Create commission distribution forms according to the escrow instructions. Organize community events. PATIENT SERVICE REPRESENTATIVE

Healthcare Partners Cardiology - Las Vegas, NV

September 2016 to May 2020

Check in patients, make sure insurance is uploaded and current, collect co-pays, prepare and audit charts for the following day, obtain records from hospitals and other clinics. Set up future appointments for patients. Check the bump list for appointments that need to be rescheduled. Print and sort daily faxes. Make sure urgent referrals are called in a timely manner. Keep track of no shows and call patients to reschedule Close the daily batch, collect money from other employees that collected co-pays and make sure credit cards match daily settlement, send an end of the day report to billing deportment and log it in. Close clinic at end of day and make sure it is organized for next day

DISPATCHER

Fisher Plumbing - Northridge, CA

August 2015 to April 2016

Dispatch and schedule plumbing calls, do maintenance of office equipment, keep client files up to date and organized, email invoices to customers, keep daily log updated BOOKKEEPER

L&G Accountancy - Woodland Hills, CA

April 2014 to September 2014

Client interactions by phone, mail, or in person. Keep client files up to date and organized. Bi-weekly payroll. Prepare Quarterly and annual payroll returns, 1099's, W-2's. Bookkeeping and reconciliations of clients bank accounts.

PARALEGAL/SECRETARY

Law Office of Dennis A. Damiano - Canoga Park, CA

2002 to 2011

Prepare and mail out letters to clients by dictation Answering phone and making calendar arrangements

Prepare documentation going out to courts and clients ADMINISTRATIVE ASSISTANT

Raymond James Financial Services - Encino, CA

2006 to 2008

Client interactions by phone, mail, or in person

Processing financial forms and documents as well as the use and maintenance of office equipment BOOKKEEPER

Haskell & Davis - Woodland Hills, CA

2004 to 2007

Prepare Quarterly and annual payroll returns, 1099's, W-2's Bookkeeping, reconciliations

Responsibilities in the office included; ordering supplies, answering phones and fax Education

MASSAGE THERAPY

Charter College - Lancaster, CA

2008 to 2009

HIGH SCHOOL DIPLOMA

San Fernando High School - San Fernando, CA

1997 to 2001

Skills

• EXCEL (10+ years)

• IDX (Less than 1 year)

• MICROSOFT WORD (10+ years)

• QUICK BOOKS (9 years)

• WORD (10+ years)

• Customer Service

• Call Center

• Front Desk

• Quickbooks

• Receptionist

• Administrative Assistant

• Billing

• Scheduling

• Data Entry

• Accounting

• Microsoft Office

• Outlook

• Clerical

• Medical Terminology

• Organizational Skills

• Time Management

• Accounts Payable

• Medical Scheduling

• Multi-line Phone Systems

• eClinicalWorks

• Workday

• Sage

• 10 Key Data Entry

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