Trained in EPIC

Cashier Customer Service - Giant Food Store

Harrisburg, PA 17109

ad0nds@r.postjobfree.com

717-***-****

Authorized to work in the US for any employer

Work Experience

Cashier Customer Service

Giant Food Store - Harrisburg, PA

November 2010 to Present

Developed reputation as an efficient service provider with high levels of accuracy. Answered customer questions about product availability and shipment times. Alerted customers to upcoming sales events and promotions. Greeted customers entering the store to ascertain what each customer wanted or needed. Handled all customer relations issues in a gracious manner and in accordance with company policies. Processed cash and credit payments rapidly and accurately. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Responded to all customer inquiries thoroughly and professionally. Dedicated to continuously improving sales abilities and product knowledge. Answered product questions with up-to-date knowledge of sales and store promotions. Mailroom Clerk

Capital Blue Cross - 10/19 12/19

October 2019 to December 2019

I work during the company enrollment period through Takes staffing. Fulfilling orders for Employers and Insurance Brokers.

Customer Service Associate

New Penn Trucking

July 2017 to August 2017

Prepared the billing for the trucking company

Tracked the truck drivers hours for payroll

Asked open-ended questions to assess customer needs. Scheduled weekly inventory pickups and deliveries with vendors. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Accurately logged all daily shipping and receiving orders. Documented all customer inquiries and comments thoroughly and quickly. Patient Service Representative

Pinnacle - Annville, PA

April 2016 to September 2016

Scheduled patient admissions and discharges.

Assisted in resolving and satisfying client requests and internal operational issues. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

Ensured HIPAA compliance.

Enrollment Specialist

Maximus

September 2014 to December 2015

Enrolling clients eligible for Medicaid

Understood and thoroughly explained the services provided to customers and potential customers. Communicated effectively via telephone, email and in person with prospective customers. Updated, entered and reviewed customer data.

Enrollment Specialist

Magellan Health Services - Harrisburg, PA

September 2013 to January 2014

Enrolling Seniors into the Pace?Pace Net Program

Communicated effectively via telephone, email and in person with prospective customers. Updated, entered and reviewed customer data.

Understood and thoroughly explained the services provided to customers and potential customers. Followed up with customers on unresolved issues.

Data Entry Processor

EZ Pass - Harrisburg, PA

March 2013 to August 2013

Keying in License plates and traveling on the turnpike with camera images Assisted various business groups with document organization and dissemination during acquisitions. Customer Support Specialist

TD Bank - Harrisburg, PA

April 2009 to September 2009

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled various accounting transactions.

Executed wire transfers, stop payments and account transfers. Received high volume incoming calls from the customers regarding their issues related to the account information and money transfers

Entered and updated customer account information into the bank database Transferred money from one customer account to the other based on the customers request Troubleshot the customer issues related to their password change request and login issues Customer Service Representative

Sprint - Harrisburg, PA

January 2007 to May 2008

Wireless Regional Support Responsibilities:

A base of about 250 Corporate customers

Handled high volume of inbound and outbound calls and discussed job performance problems with customers in order to identify causes and issues. Also worked on resolving problems and issues with equipment and billing.

Consulted with managers and other personnel to resolve problems in areas such as equipment performance and output quality

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Routinely answered customer questions regarding merchandise and pricing. Learned, referenced and applied product knowledge information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Customer Account Representative

Nextel Partners - Harrisburg, PA

August 2004 to January 2007

Answered heavy call volumes and responded to customer inquiries for 250 corporate customers Checked to ensure that appropriate changes were made to resolve customers problems and issues Compared disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

completed contract forms, prepare change of address records, and issue service discontinuation orders using

computers.

Provided excellent customer service by providing appropriate solutions to customer inquiries in a timely

manner insuring first call resolution

Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned

adjustments.

Determined charges for services requested.

Customer Service Representative

AT&T Wireless - Harrisburg, PA

August 1999 to January 2003

Handled incoming calls and resolved customer issues such as problem with bills and service. Troubleshot customers concerns and inquiries

Answered incoming calls, greeted callers, provided information, transferred calls and or took messages as necessary.

Answered simple questions about clients' business using reference files. Completed forms for sales orders.

Ensured correct grammar, punctuation, or spelling and maintained telephone logs. Operated business machines.

Performed clerical duties including typing and accepting orders. Routed multi-line telephone calls.

Transcribed spoken or written information.

Used computers to enter, access or retrieve data.

Utilize excellent oral or written communication technique in performing service. Customer Service Representative

PA Blue Shield - Camp Hill, PA

January 1992 to May 1999

Keying medical claims for Physicians called ICD-9 coding. Handled customer inquiries related to their medical claim claim or billing status Assisted customers with resolving their billing related inquiries. Politely assisted customers in person and via telephone. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.

Answered calls by addressing customer inquiries, solving problems and providing new product information.

E

Education

High School Diploma

Bishop McDevitt High School - Harrisburg, PA

1986

Skills

• Customer Service

• Crew Member

• Food Service

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