Customer Service Assistant Manager
Resume:
I am a reliable candidate ready to take on challenges in a position
using problem-solving and task prioritization skills to help the team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
CAREER OBJECTIVE
REMOTE RESEARCH & VERIFICATIONS SPECIALIST
SJV DATA, Kennesaw, GA / Sep 2020 - Present
ASSISTANT MANAGER
RUE 21, Warner Robins, GA / Jan 2019 - Jul 2021
E XPERIENCE
Remote research and verifications Helped team handle high-volume work by prioritizing tasks and organizing supplies.
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Delivered accurate organizational information, including products, services, and procedures.
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• Accepted and processed applications for new services. Answered incoming calls, chat messages, and email
communications to handle [Product or service] concerns.
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• Completed routine transactions for customers.
Updated records with all interactions and customers transactions.
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Met inbound customer needs while maintaining strict performance targets.
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Completed inquiries and followed up with customers to share findings and offer solutions.
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Coordinated employee schedules to provide adequate staff coverage.
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Reviewed consumer trends to forecast sales and inform inventory purchasing requirements.
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Promoted products based on effective planning,
merchandising, and employee preparation.
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Delegated tasks to 12 staff members and monitored
performance.
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Maintained operational performance by skillfully handling opening and closing tasks.
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• Optimized inventory for maximum revenue turnover.
• Supported senior managers with day-to-day operational ad0ndb@r.postjobfree.com
1000 Airport Road, unit 128, u
nit 128 Destin, Florida, 32541
HYDE TECHNICAL SCHOOL
Chillicothe, MO
High School Diploma (Jun 2012)
BALDWIN COUNTY HIGH
SCHOOL
Milledgeville, GA
(Jun 1989)
E DUCATION
Microsoft Word
Basic, Quality assurance
Benefits, Research
Bookkeeping, Safety
Clerical, Sales
Closing, Spreadsheet
Oral, Staff management
Contracts, Staffing
Customer Services, Employee
training
Data Entry, Transportation
Database, Travel arrangements
Email, Vision
Faxes, Voice mail
Financial, Web Design
Statements, Word processing
Forms
General office duties
Graphic
Insurance
Inventory
Legal
Letters
Meetings
Mentoring
ADDITIONAL SKILLS
H E A T H E R C O L B E R T
OFFICE ADMINISTRATOR
FCS Management LLC, Perry, GA / Jan 2014 - Apr 2019 requirements.
Managed daily workloads by organizing effective schedules and delegating tasks.
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Kept all paperwork current and compliant with internal standards and legal requirements.
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Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
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Explain company personnel policies, benefits, and procedures to employees or job applicants.
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Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
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Gather personnel records from other departments or employees.
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Examine employee files to answer inquiries and provide information for personnel actions.
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Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
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Compile and prepare reports and documents pertaining to personnel activities.
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Provide assistance in administering employee benefit programs and worker's compensation plans.
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Select applicants meeting specified job requirements and refer them to hiring personnel.
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Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
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Prepare badges, passes, and identification cards, and perform other security-related duties.
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• Arrange for in-house and external training activities. Merchandising
Messaging
Access
Office
Microsoft Word
Office equipment
Organizing
Organizational
Payroll
Performance
Management
Policies
Promotion
Purchasing
Notary
Red Cross Certified Lifeguard
C ERTIFICATIONS
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