Customer Service Delivery/ Transit Operator
Resume:
Youhana Beshara
Brampton, Ontario
*.*******@*****.***
Skills:
• Advanced driving skills > 14 years
• Valid Canadian B- Z license
• Validated Commercial license
• Car mechanics
• Problem solving
• Attention to surrounding and ethics
• Works well under pressure
• Multi-tasking & Decision-making
• Excellent team contributor, valuing diversity and inclusion
• English and Arabic communication
• Valued customer service
• Advanced Computer, Smart phone/GPS and photography Education:
- Bachelor of Arts in Tourism Management, Institute of Tourism & Hotels
- B-Z license training, Canada
- Red Cross Canada Certified for CPR and First Aid Career Summary:
Dependable and reliable driving professional with 14+ years of driving experience. Advanced capacity to meet requirements in driving in service delivery industry such as public/city transportation, health centers, tour and school. Flexible and adaptable and passionate driver. 2
2
Work Experience:
TOK Transit
Ongoing
Transit Operator
- Disciplined, active, managing different routes independently
- Hard worker
Retail Consultant
Mister Safety Shoes, Brampton, ON, Canada
12/12/2022- to-date
- Dealing with clients’ needs and providing service.
- Daily client communication by email about the purchase
- Item registration and arrangement
Self-Employed
Travel Consultant
12/2014 – 11/2020
• Provided driving and operational support to international and local tourists.
• Managing several transit communication
• Development of policy and regulation to travel and tour companies
• Clean driving record, no accidents, no problem with service provider and clients
• Highly appreciated by international tourists
• Driving Van and school students
• Handled 150+ clients per day, handling complaints, answering questions, and follow up using strong client service skills.
• Demonstrated creative problem-solving skills to keep clients happy, such as driving with strong ethics and respect others culture and diversity
3
3
• Demonstrated effective communication skills and customer service.
• Demonstrated teamwork and cooperation with resort, hotel and other travel agency staffs
• Ensured a healthy workplace and tourism environment by encouraging respect for diversity and inclusion.
Front desk Manger
BasmaHotel, Egypt
01/2014 – 11/2014
• Maintaining efficient and effective administrative systems and guidelines
• Receiving and managing reservations online and phone
• Checking and monitoring reception activities
• Assigning and orienting staff every morning
• Provide necessary information about the hotel and payment methods for clients
• Facilitate shuttle service for clients
• Coordinate room service relevant preparation
3
3
Reference
- Mike Aziz, Tok Transit, Human Resource Manager, *****@**********.***
- Gamal Abdelshehid, York University, Head of the Department, *****@*****.**
- Shahina Suleman, PTP program manager, ********@***.** COVER LETTER
4
4
Dear Selection Committee,
Greeting,
Considering my extensive experience in driving, team leader, supervisor and recently joined TOK transit as operator at York region, as a self-described social butterfly, coordinating an idea into an event that captures the mood, message and individualistic style of each client is a personal and professional passion that drives me creatively. I had a depth experience in driving management to provide best service in customer providing areas.
I have a comprehensive background in driving and travel and tour management with extensive communication skill which allows me to conceptualize, develop, promote and execute a successful coordinator that generates client interest and increases company recognition. On top, my deep passion in transit operation gave me the quality of being a good listener, calm under pressure and decisive ability with all kinds of challenges that brings the visible difference in my previous and current working places.
With a flexible, adaptable, get it done attitude, I welcome the challenges that inevitably arise in all stages of transit plan and customer handling. Not one to shy away from a problem, I seek out creative solutions many others overlook. I would love to demonstrate my expertise for Brampton transit as manage together with on board team.
I would welcome an interview so we can discuss in depth the quality, service and exceptional style I bring to the transit management environment. If you give me the opportunity to make a difference, I knew instantly that I would be a good plus for your place. I have attached my resume which further details the career achievements and accomplishments that I would bring too. I look forward to hearing from you.
Sincerely,
Youhana Beshara
Contact this candidate