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Youhana Beshara

Brampton, Ontario

647-***-****

ad0nch@r.postjobfree.com

Skills:

• Advanced driving skills > 14 years

• Valid Canadian B- Z license

• Validated Commercial license

• Car mechanics

• Problem solving

• Attention to surrounding and ethics

• Works well under pressure

• Multi-tasking & Decision-making

• Excellent team contributor, valuing diversity and inclusion

• English and Arabic communication

• Valued customer service

• Advanced Computer, Smart phone/GPS and photography Education:

- Bachelor of Arts in Tourism Management, Institute of Tourism & Hotels

- B-Z license training, Canada

- Red Cross Canada Certified for CPR and First Aid Career Summary:

Dependable and reliable driving professional with 14+ years of driving experience. Advanced capacity to meet requirements in driving in service delivery industry such as public/city transportation, health centers, tour and school. Flexible and adaptable and passionate driver. 2

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Work Experience:

TOK Transit

Ongoing

Transit Operator

- Disciplined, active, managing different routes independently

- Hard worker

Retail Consultant

Mister Safety Shoes, Brampton, ON, Canada

12/12/2022- to-date

- Dealing with clients’ needs and providing service.

- Daily client communication by email about the purchase

- Item registration and arrangement

Self-Employed

Travel Consultant

12/2014 – 11/2020

• Provided driving and operational support to international and local tourists.

• Managing several transit communication

• Development of policy and regulation to travel and tour companies

• Clean driving record, no accidents, no problem with service provider and clients

• Highly appreciated by international tourists

• Driving Van and school students

• Handled 150+ clients per day, handling complaints, answering questions, and follow up using strong client service skills.

• Demonstrated creative problem-solving skills to keep clients happy, such as driving with strong ethics and respect others culture and diversity

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• Demonstrated effective communication skills and customer service.

• Demonstrated teamwork and cooperation with resort, hotel and other travel agency staffs

• Ensured a healthy workplace and tourism environment by encouraging respect for diversity and inclusion.

Front desk Manger

BasmaHotel, Egypt

01/2014 – 11/2014

• Maintaining efficient and effective administrative systems and guidelines

• Receiving and managing reservations online and phone

• Checking and monitoring reception activities

• Assigning and orienting staff every morning

• Provide necessary information about the hotel and payment methods for clients

• Facilitate shuttle service for clients

• Coordinate room service relevant preparation

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Reference

- Mike Aziz, Tok Transit, Human Resource Manager, ad0nch@r.postjobfree.com

- Gamal Abdelshehid, York University, Head of the Department, ad0nch@r.postjobfree.com

- Shahina Suleman, PTP program manager, ad0nch@r.postjobfree.com COVER LETTER

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Dear Selection Committee,

Greeting,

Considering my extensive experience in driving, team leader, supervisor and recently joined TOK transit as operator at York region, as a self-described social butterfly, coordinating an idea into an event that captures the mood, message and individualistic style of each client is a personal and professional passion that drives me creatively. I had a depth experience in driving management to provide best service in customer providing areas.

I have a comprehensive background in driving and travel and tour management with extensive communication skill which allows me to conceptualize, develop, promote and execute a successful coordinator that generates client interest and increases company recognition. On top, my deep passion in transit operation gave me the quality of being a good listener, calm under pressure and decisive ability with all kinds of challenges that brings the visible difference in my previous and current working places.

With a flexible, adaptable, get it done attitude, I welcome the challenges that inevitably arise in all stages of transit plan and customer handling. Not one to shy away from a problem, I seek out creative solutions many others overlook. I would love to demonstrate my expertise for Brampton transit as manage together with on board team.

I would welcome an interview so we can discuss in depth the quality, service and exceptional style I bring to the transit management environment. If you give me the opportunity to make a difference, I knew instantly that I would be a good plus for your place. I have attached my resume which further details the career achievements and accomplishments that I would bring too. I look forward to hearing from you.

Sincerely,

Youhana Beshara

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