Sales Representative Customer Service

WM Willie Means

Marietta, GA ***** 404-***-**** ad0nbp@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Sale consulted with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

SKILLS Quality Deliverables

Offer Negotiations

Credit and Debt Card Processing

Walking Assistance

Strategic Negotiations

Serve Customers

Lead Prospecting

Inbound and Outbound Calling

Consultative Selling Techniques

Sales and Marketing

WORK HISTORY SALES CONSULTANT 01/2013 to 02/2023

Wade Ford 3860 South Cobb Drive Smyrna Ga

Checked client organization and agreements with company priorities through automating content management systems.

Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Maintained sense of urgency in answering customer questions and requests through email or voice message.

Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.

Retained consistent client base by conducting market research to develop brand strategy.

Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base. Provided sales and customer service assistance to walk-in traffic Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings

Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.

SALES ASSOCIATE 01/2010 to 12/2013

Kellee Kars Austell, GA

Provided positive first impressions to welcome existing, new, and potential customers.

Solved customer challenges by offering relevant products and services. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Generated new sales leads to achieve and exceed monthly sales goals. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Managed returns, exchanges and refunds in accordance with store policy Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

SALES ASSOCIATE 04/2008 to 01/2010

Ashley's Furniture Kennesaw, GA

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Recorded accurate and efficient records in customer database. Assessed customer needs and utilized suggestive selling techniques to drive sales.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Monitored service after sale and implemented quick and effective problem resolutions.

Consulted with businesses to supply accurate product and service information.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Generated new sales leads to achieve and exceed monthly sales goals EDUCATION Associate of Business Administration Business Administration Milwaukee Area Technical College, Milwaukee, WI

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