Information Technology Customer Service

Jerry B. Brown

Email: ****.*******@******.***

Phone: 913-***-****

Address: ***** * **** ******, *******, AZ 85032

Motivated professional with a strong customer service, information technology, and account management background. Seeking a challenging position to utilize my skills and experience in providing exceptional customer support and achieving business goals.

Education:

National American University

Address: 10310 Mastin St, Overland Park, KS 66212

Completed coursework towards Associate in Science, Information Technology

Skills:

Excellent customer service skills

Proficient in Microsoft Office (Excel, PowerPoint)

Strong knowledge of operating systems and programming

Experience in cross-selling and meeting production goals

Case management and collections expertise

Business ethics and customer-focused approach

Retention specialist with a track record of maintaining client satisfaction.

Skilled in employee support and maintaining confidentiality.

Experience:

Charter Communications - Fraud Investigator January 2022 - March 2023

Elevate Cultivation March 2023 - October 2023

Retention Specialist, Potential Solutions, Gladstone, Missouri

Provided excellent customer service, addressing client needs and resolving issues.

Supported associates and facilities, ensuring employee confidence and confidentiality.

Prioritized quality and efficiency in customer issue resolution from October 2020 to October 2021

Account Specialist, Go Daddy, Gilbert, Arizona

Advanced ability in Microsoft Excel and PowerPoint

Ensured the highest value for customer service as a business partner expert and advocate for customers.

Handled collections and account administration tasks from October 2019 to July 2020

Collections Agent, Upper Lake Processing, Overland Park, Kansas

Interacted with sales support for customer account administration.

Managed contracts and maintained sailing accounts.

Implemented skip tracing and compliance procedures from February 2015 to November 2018

References are available upon request.

Contact this candidate