Kerianne D. Kline

Orlando, FL *****

Skills:

Employee management

Employee recruiting, hiring procedures and training

Tactical operations

Office Administration

Human resources

Payroll; all processes

Event planning

Type 55 WPM

Experienced MS Office (Word, Power Point, Excel, Outlook)

HR Generalist and manager

Expert billing and collections

Accounting principles (AP, AR, taxes and payroll)

Exemplary customer service skills

Education:

Business Administration

State of Texas Real Estate License

University of Arkansas, Fayetteville, AR, Jan 1988 - May 1992

Professional Experience:

Office Administrator Oct 2020 - Feb 2021

AGC-Winter Haven, FL

Handled all incoming phone call and customer service issues, appropriated to proper manager

Scheduled techs for service calls, estimates and repairs weeks in advanced

Handled all receiving, checked po’s and input to proper department

Kept spreadsheet of all site visits and inventory for billing

Oversaw some permitting

Customer Service Representative Feb 2019 - Nov 2019

Answernet-Orlando, FL hi

Answered calls and provided customer service to many different clients.

Handled with utmost professionalism.

Provided answering service and paging service for doctors, medical providers and hospitals

Customer Service, Pay accountant Oct 2015 - Oct 2016

24/7 Intouch Lyft

Researched all pay issues for customers and drivers via the Lyft app

Provided exemplary customer service to both drivers and customers while educating them on the proper Lyft policy or procedures pertaining to their specific issue.

Made necessary pay/charge changes to the account through the app

Tax processor, Franchise Owner Jan 2010 - Jun 2015

Liberty Tax, Siloam Springs, AR

Recruited, trained, certified and managed up to 15 employees in tax processing and preparation

Handled all marketing and business practices

On Chamber of Commerce and active in parades and community events to attract both clients and employees

Handled all 1099 Payroll and season bonuses

Contact this candidate